• Technical and disciplinary leadership of a multi-brand team of service technicians (approx. 60%) combined with active work as a service technician in the service area (approx. 40%) • Management and optimization of service deployments and implementation of improvement measures, including regular ride-alongs • Supporting the team with technical questions, complex fault diagnostics and escalations • Training, coaching and professional development of team members • Monitoring, analysis and management of relevant performance indicators (KPIs) • Close collaboration with service engineering, dispatch/scheduling and other stakeholders • Performing inspections, maintenance, repairs and commissioning of heating and thermal systems • Independently diagnosing and resolving technical faults at customer sites • Ensuring compliance with quality, safety and service standards

• Develop and expand the customer base by effectively demonstrating products, services, and technical solutions tailored to customer needs • Manage and optimize territory performance to maximize revenue potential, driving new business through networking, referrals, and proactive business development activities • Deliver compelling sales presentations and product demonstrations to customers and end users • Collaborate cross-functionally with internal teams to resolve customer challenges and deliver effective, timely solutions • Partner with management to identify and capitalize on sales opportunities, contributing to strategic planning and maintaining market competitiveness • Monitor and communicate competitive market intelligence to relevant internal stakeholders • Execute territory sales strategies to consistently achieve monthly, quarterly, and annual revenue targets • Strengthen customer retention by proactively managing relationships and addressing competitive pressures • Build and maintain strong relationships with key decision-makers while delivering exceptional customer service • Achieve sales and retention targets across all product lines and manage distribution channels as required • Work closely with internal departments to address and resolve customer concerns and ensure a positive customer experience • Support the development of sales budgets and maintain accountability for achieving established financial targets • Maintain accurate and up-to-date sales reports, forecasts, and customer records • Represent the organization at trade shows and industry events to promote products and build brand awareness

• Prepare and execute a coordinated annual sales plan (December) to establish key information on each account assigned and all new opportunities. • Conduct a formal annual review with every assigned distributor and determine their effectiveness, profitability (to Ashcroft), and growth expectations. • Actively pursue and close all leads assigned and report regularly on their progress. • Provide product and application training for distributors and customers where a measurable return is expected for time and dollar resources utilized. • Communicate often and directly to Sales Management, Marketing, Engineering and other parts of the organization on important issues. • Work and follow the sales process at all levels and contacts (user, distributor, and manufacturer) to ensure results are obtained. • Work effectively to influence product specifications towards our product strengths. • Maximize Ashcroft’s profit margins for all customers and distributors. • Maintain a specified percentage of sales of new products each year (to be designated in annual review and sales plan). • Practice good time management skills focused on increasing actual selling time and reducing administrative and non-productive time. • Develop and practice regular prospecting techniques to ensure a sufficient amount of new sales opportunities are being pursued at all times. • Participate in continuing improvement processes and self education programs to attain company and personal business objectives. • Recommend product and service ideas that will help customers and increase revenue. • Promptly promote and sell all new products to ensure new product sales are achieved quickly and meet targets. • Evaluate and monitor territory seal assemblers for proper equipment, certifications and use of authorized components.

Role Description We are hiring a Field Service Sales Representative to help franchise service businesses succeed with ServiceBridge FSM solutions. You'll be reaching out to the owners and operators who run service businesses across a range of industries, helping them optimize their fleet operations to increase field productivity, grow revenue, and manage costs. We're not looking for a specific résumé. We're looking for someone with drive, curiosity, and a real excitement to connect with people - someone ready to put their strengths to work and grow into even more. If you love building relationships, pick up the phone with energy, and genuinely want to see others succeed, we'll give you the coaching and tools to do it. This role is open to remote or hybrid candidates. Competitive base plus a rewarding commission schedule that grows as your clients do. This is a rare chance to get in early on something with real momentum. You won't be selling - you'll be helping business owners and the clients they serve succeed, giving them solutions that drive real impact and helping them grow, in a market that's wide open and growing fast. You'll bring the skills you already have and sharpen them every day alongside a team that wants to win and wants you to win with them. The earning potential is real, the growth path is real, and the support to get there is built in. If you're ready to do the best work of your career, we'd love to meet you. Come build something with us. Qualifications - A great attitude and real excitement to engage people. - The instinct to listen and understand what drives a client's business. - Drive and persistence. - Natural people skills. - Curiosity to learn how a business runs. - Coachability. - Confidence that earns trust. - Energy matters! Sales experience helps, but the drive and excitement you bring is what sets you apart. Requirements - Stay engaged because you care about the outcome. - Connect quickly and build trust. - Understand what matters most to each owner. - Shape the right solution around client needs. - Help each owner see how we make their business smoother and more profitable. - Nurture relationships and follow up with care. Benefits - 401(k) matching - Full Health Benefits (Health, Vision, Dental) - Employee assistance program - Flexible spending account - Health savings account - Life insurance - Paid time off - Parental leave - Tuition reimbursement