• Serve as a trusted partner to the CFO and the Finance Leadership Team • Anticipate needs and proactively address issues before they arise • Prepare executive-level materials, presentations, talking points, Board decks, and communications • Partner with business leaders to track deliverables end-to-end • Manage complex calendars, travel, and event logistics • Plan and execute meetings, off-sites, and team events • Identify and implement process improvements • Build trusted relationships across iRhythm

• Respond promptly to inbound customer messages via SMS, email, and messaging platforms • Provide professional, templated responses while ensuring messages are personalized and accurate • Monitor communication channels to ensure no customer inquiries are missed • Process and review work orders for accuracy, completeness, and quality control • Enter and update customer and service data within internal systems • Assist with scheduling service appointments and updating scheduling changes • Support territory managers by ensuring accurate job details and scheduling coordination • Identify and flag service or communication discrepancies for correction • Maintain real-time communication updates for service status, appointment confirmations, and customer inquiries • Generate end-of-shift reports summarizing completed tasks, communication activity, and outstanding items • Assist with data entry and documentation of service records • Support operational efficiency by maintaining organized workflows and tracking systems • Assist with quality assurance checks to ensure customer information and service details are correct • Help maintain customer satisfaction by ensuring clear, timely, and professional communication.

• Manage end-to-end insurance claim follow-ups • Follow up on claims with no primary or secondary payer response after 45+ days • Work aging reports to resolve outstanding balances • Communicate with insurance payers for claim status updates • Investigate denied claims • Prepare and submit appeals with supporting documentation • Maintain accurate notes in the billing system • Track all actions taken on claims • Respond to provider, staff, and patient inquiries related to claim status • Collaborate with internal billing and leadership teams

• Generate, send, and follow up on client invoices accurately and on schedule • Perform claim validation (demographics, CPT codes, modifiers, authorizations, and payer rules) • Submit primary and secondary insurance claims • Conduct claim follow-ups, including: Status checks, Simple corrections (missing information, minor data errors, modifier updates), Claim resubmissions when appropriate • Review processed claims to ensure correct payments and proper application of deductibles and coinsurance • Identify and resolve basic billing discrepancies • Respond to billing inquiries via email and phone • Explain statements, balances, and insurance-related questions clearly and professionally • Escalate complex billing issues to senior billing staff as needed • Submit and track prior authorizations • Post payments and reconcile accounts • Process physical mail, faxes, and billing-related correspondence • Review and appeal denied claims • Monitor payer policies and identify reimbursement trends • Prepare billing reports (weekly, monthly, or quarterly) • Assist with audits, ERA/EFT enrollments, and compliance reviews • Maintain accurate billing records and documentation • Perform data pulls and reporting as requested • Follow established SOPs consistently • Escalate issues appropriately rather than guessing