• Provide quality service by identifying customers’ needs • Research and respond to customer inquiries. • Process payments, orders, plan changes, etc (varies by client) • Handle high volumes of incoming customer calls. • Attend Job enhancement sessions when required; regular upskill training offered • Must meet monthly performance target set by client • Must be able to perform other duties as required.

• Provides information and referral services and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week. • Interviews clients and conducts a thorough assessment of their needs. • Identifies appropriate resources. • Supports the client in implementing the referral, and when appropriate, makes the linkage with other agencies for the client. • Advocates for the inquirer, when necessary, to assist in contacting and utilizing resources. • Conducts follow-up to ensure that the inquirer’s needs have been met. • Uses crisis management techniques in accordance with agency procedures. • Maintains complete and accurate documentation. • Responsible for staying current with all ongoing training requirements for both services. • Assists with community outreach activities as assigned by the management team. • Actively involved with agency programs and events. • Supports operations during times of disaster as defined by agency policy. • Maintains up to date knowledge of agency processes and policies & procedures. • Performs all other duties as assigned.

• Teach English to students online • Share your love of e-learning and the English language • Maintain commitment to students for years • Prepare lesson plans and conduct classes

• Support projects related to the education of students with disabilities, with emphasis on state education agencies and special education systems-level work. • Assist with reviewing, synthesizing, and organizing research, policy, guidance, and other resources relevant to special education leadership and improvement efforts. • Contribute to the development of tools, materials, presentations, briefs, and other products for internal and external audiences. • Participate in team meetings, professional learning opportunities, and mentorship activities with leaders in special education and related fields. • Help analyze problems of practice and identify evidence-based strategies that support improved services, systems, and outcomes for children and youth with disabilities. • Collaborate with project staff to complete assigned tasks, monitor timelines, and communicate progress on internship activities. • Complete a culminating project aligned with the priorities of NCSI. • Perform other related duties in support of learning goals and organizational needs.