• Advise and close, end to end - Take high-intent inbound enquiries by phone and email from the Globe platform and Emma Cruises' audience. - Build genuine rapport quickly - we want you to build long-standing relationships with your customers. - Design itineraries and quotes, and close cruise bookings across mainstream, premium and select luxury lines. - Book the whole trip where it adds value - air, hotels, transfers, insurance and extras - not just the cruise. - Handle group bookings (milestone birthdays, anniversaries, reunions) confidently and accurately. • Be the guest’s trusted point of contact - Be the primary point of contact for your guests throughout the journey - the person they come back to, refer their friends to, and ask for by name. - Keep the CRM accurate and up to date - clean records, logged conversations and preferences are how guests are looked after properly and handed between advisors without anything being dropped. - Run a proactive post-booking service - pre-cruise touchpoints, price monitoring, and being genuinely useful before, during and after the trip. - Drive repeat bookings and referrals; treat the lifetime of the guest relationship, not the single transaction, as the goal. • Protect the brand - Give honest, unbiased advice. Our credibility is built on Emma's content and a community of over half a million cruisers - we never put commission ahead of the right recommendation. - Handle problems and crisis situations calmly, with the customer's interest first - Operate to a high standard of accuracy on fares, cabins, payment schedules and documentation. • Work as part of a remote team - Excel in a fully remote, fast-paced environment - you should be self-directed, disciplined, and reliable without anyone looking over your shoulder. - Follow the agency's processes and QA standards - and feed back honestly when something can be done better. - Use the Globe platform's data on each customer (their wishlists, viewed itineraries and history) to know them before the first call. The Bar We are hiring the best cruise advisors in the country, and we are unapologetic about that. This is a high-pace, high-expectation environment. In return, you get something rare: high-quality, unconstrained inbound leads, a genuine community behind every conversation, and a fast-growing agency to grow with. The annual personal quota for this role is $4 million in cruise GMV and we can realistically give you every support needed to surpass this. This quota is significant by design. If that number excites you rather than daunts you, read on. If it daunts you, this is not the role for you.

• Advise and close, end to end - Take high-intent inbound enquiries by phone and email from the Globe platform and Emma Cruises' audience. - Build genuine rapport quickly - we want you to build long-standing relationships with your customers. - Design itineraries and quotes, and close cruise bookings across mainstream, premium and select luxury lines. - Book the whole trip where it adds value - flights, hotels, transfers and extras - not just the cruise. - Handle group bookings (big birthdays, anniversaries, reunions) confidently and accurately. • Be the guest’s trusted point of contact - Be the primary point of contact for your guests throughout the journey - the person they come back to, refer their friends to, and ask for by name. - Keep the CRM accurate and up to date - clean records, logged conversations and preferences are how guests are looked after properly and handed between advisors without anything being dropped. - Run a proactive post-booking service - pre-cruise touchpoints, price monitoring, and being genuinely useful before, during and after the trip. - Drive repeat bookings and referrals; treat the lifetime of the guest relationship, not the single transaction, as the goal. • Protect the brand - Give honest, unbiased advice. Our credibility is built on Emma's content and a community of over half a million cruisers - we never put commission ahead of the right recommendation. - Handle problems and crisis situations calmly, with the customer's interest first. - Operate to a high standard of accuracy on fares, cabins, payment schedules and documentation. • Work as part of a remote team - Excel in a fully remote, fast-paced environment - you should be self-directed, disciplined, and reliable without anyone looking over your shoulder. - Follow the agency's processes and QA standards - and feed back honestly when something can be done better. - Use the Globe platform's data on each customer (their wishlists, viewed itineraries and history) to know them before the first call. The Bar We are hiring the best cruise advisors in the country, and we are unapologetic about that. This is a high-pace, high-expectation environment. In return, you get something rare: high-quality, unconstrained inbound leads, a genuine community behind every conversation, and a fast-growing agency to grow with. The annual personal quota for this role is £2.5 million in cruise GMV, and we can realistically give you every support needed to surpass this. This quota is significant by design. If that number excites you rather than daunts you, read on. If it daunts you, this is not the role for you.

• Own and manage a defined sales area • Guide qualified leads into structured consultation calls • Sell high-value programs ranging from CHF 2,000 to CHF 30,000 • Close deals clearly, reliably and respectfully • Provide feedback to Marketing (lead quality, messaging, objections) • Suggest small process improvements within Sales • Work closely with Marketing, Matching and Customer Success • Turn leads into satisfied, paying, long-term customers

• Drive profitable sales growth across Central Europe • Lead and develop a high-performing sales environment • Strengthen Top 50 strategic customers relationships • Improve market penetration by identifying regional trends