The Cruise Globe

Role Description This is an in-country, customer-facing Cruise Advisor role. You will handle high-intent enquiries from the Globe platform and Emma Cruises' audience, end to end - from first conversation through to a confirmed, well-serviced booking. - Customers will come back to you, refer their friends to you, and ask for you by name. - You will report to the Head of US Agency, supported by a sales support team who filter enquiries and handle pre-cruise admin. - The agency is growing rapidly with a genuine path to progress to Senior Cruise Advisor and, in time, Sales Manager. What You Will Do - Advise and close, end to end: - Take high-intent inbound enquiries by phone and email from the Globe platform and Emma Cruises' audience. - Build genuine rapport quickly to create long-standing relationships with customers. - Design itineraries and quotes, and close cruise bookings across mainstream, premium and select luxury lines. - Book the whole trip where it adds value - air, hotels, transfers, insurance and extras - not just the cruise. - Handle group bookings (milestone birthdays, anniversaries, reunions) confidently and accurately. - Be the guest’s trusted point of contact: - Be the primary point of contact for your guests throughout the journey. - Keep the CRM accurate and up to date with clean records, logged conversations, and preferences. - Run a proactive post-booking service - pre-cruise touchpoints, price monitoring, and being genuinely useful. - Drive repeat bookings and referrals; treat the lifetime of the guest relationship as the goal. - Protect the brand: - Give honest, unbiased advice; never put commission ahead of the right recommendation. - Handle problems and crisis situations calmly, with the customer's interest first. - Operate to a high standard of accuracy on fares, cabins, payment schedules, and documentation. - Work as part of a remote team: - Excel in a fully remote, fast-paced environment; be self-directed, disciplined, and reliable. - Follow the agency's processes and QA standards; provide honest feedback for improvements. - Use the Globe platform's data on each customer to know them before the first call. Requirements - A deep cruise specialism with 3+ years of experience directly in cruise. - A demonstrable track record of personal cruise sales success with multiple 7-figure annual booking volumes. - The ability to build phone-first rapport naturally. - CRM-fluency; confident and consistent with a CRM as a daily working tool. - Booking Platform proficiency; good working knowledge of major cruise line platforms. - The ability to excel remotely; self-motivated, organized, and consistent without supervision. - Ambition & Flexibility; a passion for this work and willingness to put in the time required. Benefits - This is a full-time W-2 employed role. - Fully remote - work from anywhere in the US. - Competitive base salary, calibrated to experience and track record, discussed at interview. - Tiered personal commission on the commission you generate. - Health insurance. - 401k with 3% employer match. - 20 days PTO inclusive of sick leave and all major federal holidays. - Full access to industry familiarisation trips, ship inspections, and cruise line events. - Laptop, phone system, and all tooling to operate at your best. - Staff Travel Discounts.

Role Description We are hiring a Cruise Sales Support Specialist to serve as the operational engine of our rapidly growing agency. You will be the "right hand" to our Heads of Agency (Senior Advisors), ensuring every lead is handled with precision and every booking is executed flawlessly. Your focus will be on protecting and maximising their time. By owning the research, lead triage, and complex administrative workflows, you’ll allow the advisors to focus on what they do best: building trust and closing bookings for our global community. This is a fully remote, home-based role where you will work primarily within Slack, managing a fast-paced flow of research requests, quote builds, and customer check-ins. All communication with customers is via email and WhatsApp. We view this as a foundational role. For those who demonstrate mastery of our systems and maintain a high standard of communication, there is a clear path to progression and growth within the company. What You Will Do - Lead Triage and CRM Management: Review and categorise inbound leads by urgency and intent, enriching CRM records with essential information and flagging high-priority opportunities. - Research and Rate Sourcing: Conduct comprehensive availability and pricing searches across GTC and supplier systems to prepare structured rate comparisons and itinerary summaries. - Quote Preparation and Sending: Build and format professional quote documents within the CRM, manage delivery, and execute proactive follow-ups. - Booking Administration: Manage comprehensive data entry and record-keeping within booking and GTC systems, including manual entries and preparation of client-facing itinerary documents. - Pre-Cruise Servicing: Oversee the pre-departure lifecycle by chasing final payments, coordinating cabin assignments, and arranging add-on components. - Group Booking Administration: Facilitate the logistics of group travel by collecting passenger details and maintaining accurate rooming lists and manifests. - Post-Cruise Follow-Up Administration: Update CRM records with voyage details, customer preferences, and satisfaction indicators. - Customer Communication (Email and WhatsApp): Manage professional, written interactions to handle routine milestone check-ins and factual queries. - General Operations: Maintain a proactive presence within the agency’s Slack workspace to provide responsive support across both UK and US markets. - Reporting and Data: Deliver accurate weekly and monthly pipeline and booking reports that track lead-to-booking conversion data. What’s Not Involved - Phone calls: All communication is digital (email/WhatsApp). - Crisis handling: All travel emergencies and sensitive situations are escalated immediately to the Heads of Agency or senior leadership. - Social media involvement: You will not be responsible for social media management, content creation, or marketing production tasks. Qualifications - Demonstrable experience working in a travel agency, travel operations or cruise environment. - Solid working knowledge of cruise products - lines, ship types, itineraries, and cabin categories. - Strong written English: clear, professional, and accurate in all customer-facing communication. - Highly organised, with excellent attention to detail. - Comfortable working independently and managing your own task list without close supervision. - Reliable, punctual, and responsive during contracted hours. Desirable - Familiarity with Internova / Travel Leaders Network systems and workflows. - Experience supporting multiple advisors simultaneously. - Familiarity with CRM systems and booking data management. Requirements - Internet: Access to high-speed fibre internet with a backup plan. Benefits - A starting base salary of PHP 70,000 per month (and an additional 13th month pay), with voluntary paid overtime available during busy periods. - Work from home and join a close-knit international team known for its flexibility and exceptional employee retention. - Annual salary reviews for consistently exceptional performance. - All regular public holidays in the Philippines paid, and 10 additional paid days of annual leave. The Process - First-Round Interview: Successful candidates will move to an initial interview to assess suitability for the role. - Final Interview: A conversation with the CEO and, if available, the Heads of Agency, focusing on your cruise knowledge and communication.

Who We Are The Cruise Globe launched in 2025 as the world's first cruise tracking and discovery app, showing the exact historical routes and stats of your cruises. The app has already grown organically to over 130,000 active users with zero marketing spend. It was co-founded by the creator of Emma Cruises, one of the most trusted voices in cruise globally, with over 425,000 YouTube subscribers and a community of hundreds of thousands of passionate cruise fans. Our goal is simple: to build the number one cruise app in the world. We are now launching The Cruise Globe Agency, our own cruise and travel agency, backed by Global Travel Collection within Internova Travel Group from day one. Our overall audience is 70% US-based, and consists of exactly the kind of high-intent, cruise-passionate people that every great advisor wants to work with. They already trust the brand. They are already asking where to book. This agency exists to serve them, and to do it better than anyone else in the market. The Opportunity This is a founding role. You will not be joining an existing agency team, you will be building the US agency from scratch, with the full backing of an established platform, a deeply engaged audience, and one of the world's leading host networks behind you. In the early weeks you will design the operation: intake processes, service standards, and workflows. From launch, your time goes on what you do best, closing bookings, owning client relationships, and setting the quality benchmark for everything the US agency does. This is not a role with a clean brief and a perfect structure waiting for you. The right person will find that genuinely exciting. You will help build the playbook, not just follow one. What You'll Be Doing Before launch - Design and document the US agency's intake process, service standards, and operational workflows - Brief, onboard, and establish working rhythms with the support team - Ensure the operation is fully ready to convert lead volume from day one Personal production - Personally handle and close high-value inbound bookings from the TCG and Emma Cruises audience - Own the full client relationship, from first contact through to post-trip follow-up and rebooking - Build and lead TCG's US group cruise program, identifying group opportunities, negotiating group contracts, and managing the group booking pipeline - Set and maintain the quality and service benchmark for everything the US agency does Team and operations - Manage the support team day-to-day, intake, qualification, administration, and handoff - Own all crisis handling for bookings made personally and by the wider US team - Recruit, onboard, and develop additional US-based advisors as lead volume demands - Manage the operational relationship with GTC and Internova as the primary host network Brand and content - Work alongside Emma on cruise content. Emma's audience is predominantly US-based, making this collaboration central to commercial performance from day one - Co-lead an annual US group cruise event with Emma and the TCG founders, a flagship GMV and brand moment - Build your own public profile as a trusted voice in US cruise - Own our Trustpilot presence and visible US reputation Commercial ownership - Own all decisions around how you sell, which products and cruise lines you prioritise, and how client relationships are structured - Escalate decisions touching brand, technology, or significant spend to the CEO - Track and report on your own pipeline, conversion data, and GMV performance - Grow agency-wide GMV. Your commission structure means team growth is directly in your financial interest

Who We Are The Cruise Globe launched in 2025 as the world's first cruise tracking and discovery app, showing the exact historical routes and stats of your cruises. The app has already grown organically to over 130,000 users with zero marketing spend. It was co-founded by the creator of Emma Cruises, one of the most trusted voices in cruise globally, with over 425,000 YouTube subscribers and a community of hundreds of thousands of passionate cruise fans. Our goal is simple: to build the number one cruise app in the world. We are now launching The Cruise Globe Agency - our own cruise and travel agency, backed by Global Travel Collection within Internova Travel Group from day one. The combined Cruise Globe and Emma Cruises audience is exactly the kind of high-intent, cruise-passionate customer every great advisor wants to work with. They already trust the brand. They are already asking where to book. This agency exists to serve them - and to do it better than anyone else in the market. The Opportunity This is a founding role. You will not be joining an existing agency team - you will be building the UK agency from scratch, with the full backing of an established platform, a deeply engaged audience, and one of the world's leading host networks behind you. In the early weeks you will design the operation: intake processes, service standards, and workflows. From launch, your time goes on what you do best - closing bookings, owning client relationships, and setting the quality benchmark for everything the UK agency does. This is not a role with a clean brief and a perfect structure waiting for you. The right person will find that genuinely exciting. You will help build the playbook, you won’t just follow one. What You'll Be Doing Before launch - Design and document the UK agency's intake process, service standards, and operational workflows - Brief, onboard, and establish working rhythms with the support team - Ensure the operation is fully ready to convert lead volume from day one Personal production - Personally handle and close high-value inbound bookings from the TCG and Emma Cruises audience - Own the full client relationship - from first contact through to post-trip follow-up and rebooking - Set and maintain the quality and service benchmark for everything the UK agency does Team and operations - Manage the support team day-to-day - intake, qualification, administration, and handoff - Own all crisis handling for bookings made personally and by the wider UK team - Recruit, onboard, and develop additional UK advisors as lead volume demands - Ensure ongoing compliance with UK regulatory requirements across all agency bookings - Manage the operational relationship with GTC as our host agency Brand and content - Work alongside Emma on cruise content - joint formats, audience education, booking conversion - Co-lead an annual UK group cruise event with Emma and the TCG founders - Build your own public profile as a trusted voice in UK cruise - Own our Trustpilot presence and visible UK reputation