• Meet virtually with clients requesting benefit information • Help families understand available supplemental benefit options • Guide clients through enrollment and benefit review processes • Build consultative communication skills through structured training • Participate in virtual coaching and ongoing professional development • Work within a supportive remote team environment

• Teach: Conduct one-on-one and group English language training sessions with employees. • Design: Develop customized lesson plans and learning materials tailored to the team’s needs. • Coach: Support employees in improving grammar, vocabulary, pronunciation, and accent clarity, while introducing relevant tech and CRO terminology. • Facilitate: Lead workshops on English Grammar, communication skills, including presentations and public speaking. • Assess & Evaluate: Track learner progress, provide learning assessments and evaluations as needed, adapt teaching methods, and share weekly progress reports. • Plan, Schedule & Collaborate: Prepare weekly lesson plans, schedule and reschedule lessons as needed, maintain reliable delivery of sessions, and collaborate with HR and department heads to address training needs. • Demonstrate Independence & Reliability: Take ownership of your responsibilities, work autonomously, and consistently deliver with professionalism in teaching, planning, reporting, and employee interactions.

• Teach: Conduct one-on-one and group English language training sessions with employees. • Design: Develop customized lesson plans and learning materials tailored to the team’s needs. • Coach: Support employees in improving grammar, vocabulary, pronunciation, and accent clarity, while introducing relevant tech and CRO terminology. • Facilitate: Lead workshops on English Grammar, communication skills, including presentations and public speaking. • Assess & Evaluate: Track learner progress, provide learning assessments and evaluations as needed, adapt teaching methods, and share weekly progress reports. • Plan, Schedule & Collaborate: Prepare weekly lesson plans, schedule and reschedule lessons as needed, maintain reliable delivery of sessions, and collaborate with HR and department heads to address training needs. • Demonstrate Independence & Reliability: Take ownership of your responsibilities, work autonomously, and consistently deliver with professionalism in teaching, planning, reporting, and employee interactions.

• Partners with business leaders to identify performance gaps, root causes, and capability needs • Defines solution approaches aligned to business priorities and workforce strategy • Leads end-to-end design, curation, and development of learning solutions • Establishes success metrics and evaluates effectiveness using qualitative and quantitative data • Builds strong partnerships with stakeholders and drives adoption and behavior change