Scalingo empowers developers with a cloud hosting platform where they can host their app without handling servers.
Platform Support Engineer
Location
France
Posted
3 days ago
Salary
€45K - €55K / year
Seniority
Senior
Job Description
Platform Support Engineer
Scalingo
• Level 1 to 3 technical support • Study and diagnose technical issues • Ask clients questions to understand the root cause of problems • Conduct advanced technical investigations • Identify root causes and collaborate with development teams • Ensure post-resolution follow-up with clients
Job Requirements
- Technical skills in technical support / Ops
- Diagnosis and troubleshooting: ability to analyze system or application behavior
- Cloud environments and web architectures: understanding of cloud provider components
- Databases and web tools: comfortable with relational or NoSQL databases, Git, CI/CD
- Awareness of security best practices and ability to write clear solutions
- Comfortable using Artificial Intelligence tools
Benefits
- Remote work (Full remote)
- Company events: annual offsite and regular afterworks
- Monthly remote work allowance (€57.60)
- Meal vouchers (€11.52) and Swile card
- Attractive company health insurance (BENEFIZ)
- Laptop with Linux
- Budget for additional equipment (fixed contribution)
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