• Own the overall health, retention, and growth of assigned enterprise customer accounts. • Build trusted, long-term relationships with senior stakeholders across finance, accounting, FP&A, and R&D organizations. • Act as the primary escalation point for customer needs, ensuring issues are resolved quickly and professionally. • Develop a deep understanding of each customer’s clinical portfolio, financial workflows, and strategic priorities. • Drive adoption of Condor across accounting and FP&A use cases, ensuring customers realize measurable value from the platform. • Partner with customers to define success metrics and track progress against agreed outcomes. • Proactively identify risks to adoption or satisfaction and implement mitigation plans to prevent churn. • Ensure customers are using Condor in a way that aligns with audit readiness, governance, and best practices. • Plan and lead executive-level Quarterly Business Reviews that clearly articulate value delivered, adoption trends, and forward-looking opportunities. • Translate platform usage and financial outputs into business-relevant insights for finance and R&D leadership. • Serve as a strategic thought partner to customers on clinical trial accounting and FP&A trends and best practices. • Identify and qualify expansion opportunities across additional trials, programs, and functional use cases. • Partner closely with Sales, Professional Services, and Product teams to support upsell and cross-sell motions. • Help customers build internal business cases for expanding Condor’s footprint across their organization. • Collaborate with Professional Services to ensure smooth handoffs from implementation to steady-state success. • Work closely with Product to relay customer feedback, emerging needs, and enterprise requirements. • Contribute to the development of customer success playbooks, health scoring models, and best practices.

• Own the end-to-end client lifecycle for assigned employer and partner accounts, including implementation support, adoption strategy, performance management, renewals, and long-term retention • Develop and execute account plans aligned to client healthcare and cost-containment strategies • Serve as the primary strategic advisor to HR, Benefits leaders, TPAs, and PBMs • Lead quarterly and annual business reviews highlighting utilization trends, financial performance, savings impact, and member experience metrics • Clearly articulate Leap’s value proposition, translating performance data into actionable insights and executive-level recommendations • Demonstrate strong executive presence in data-driven discussions with senior stakeholders • Identify and drive expansion opportunities in partnership with Growth and Growth Marketing teams • Increase patient engagement and program utilization within existing accounts • Support finalist presentations, client references, and testimonials to drive new business • Partner cross-functionally with clinical, operations, product, and support teams to ensure seamless service delivery • Collect and synthesize client feedback to inform process and product improvements • Proactively identify account risks and execute mitigation strategies to protect retention

• Act as the primary owner and point of contact for enterprise customer relationships • Create, own, and execute customer success plans aligned to business outcomes, adoption milestones, and renewal goals • Lead complex enterprise rollouts, coordinating stakeholders across business, IT, security, and leadership teams • Drive adoption and value realization by guiding customers on best practices for deploying and scaling AI-enabled workflows • Own the end-to-end renewal process, including forecasting, preparation, negotiation support, and execution • Be accountable for gross and net revenue retention targets across your accounts • Identify, develop, and partner with leadership on expansion, cross-sell, and upsell opportunities • Build strong, multi-threaded relationships across customer organizations, including executive sponsors • Develop scalable onboarding, enablement, and renewal materials • Analyze product usage and customer data to surface insights, risks, and growth opportunities • Share structured customer feedback with Product to inform roadmap decisions and scalability tradeoffs • Represent the customer internally while balancing long-term product strategy and operational discipline

• Retention and churn management • Create and optimize retention and re-engagement strategies • Work closely with Product, Customer Support, Marketing, and Operations squads • Monitor issues that directly impact retention