• Serve as the primary service contact for a book of select commercial clients • Responsible for client satisfaction and strategic planning • Contact with incumbent carrier to adjust for change in exposures • Evaluates exposures, obtains quotes, review, negotiate and finalize quotes • Obtains information from client, analyzes risk, and applies technical expertise/knowledge to make recommendations. • Determines markets within Core Carrier Strategy • Creates complete carrier submission and submits • Obtains signed binding and notifies carriers • Reviews binding documents for accuracy • Process renewals, endorsement, acknowledgments, cancellations and proofs of insurance • Leverage templates and system generated letters and forms to produce standard communications to clients and carriers.

Role Description Looking for a flexible remote role you can do from home? We're currently looking for organized, reliable individuals to help support clients by coordinating details, managing schedules, and ensuring everything runs smoothly from start to finish. This is a fully remote position with flexible hours, making it a great fit for anyone looking to work independently while building valuable skills. No prior experience is required — training is provided. - Communicating with clients to understand their needs and preferences - Organizing schedules, confirmations, and important details - Providing clear, timely updates and support - Keeping everything on track to ensure a smooth experience - Assisting with coordination from start to finish Qualifications - Strong communication and organizational skills - Attention to detail and ability to stay on top of tasks - Comfortable working independently in a remote environment - Basic tech skills (email, apps, online systems) - Positive attitude and willingness to learn - Experience in customer service or coordination is helpful, but not required Requirements - Applicants must be authorized to work in: United States, United Kingdom, Mexico, Spain, Australia, or LATAM regions Benefits - 100% remote — work from anywhere - Flexible schedule options - Structured training provided - Supportive team environment - Opportunities for growth based on performance Who This Is Great For - Stay-at-home parents - Military spouses - Anyone looking for flexible, remote work - Individuals wanting to build new skills while working from home If you're organized, dependable, and enjoy helping others, we'd love to hear from you.

• Keep an updated understanding of the organization’s products, services, and client delivery policies • Build strong, long-term relationships with customers • Provide outstanding customer service to clients • Develop creative ways to deliver an exceptional client experience • Manage client meeting schedules and agendas • Utilize spreadsheets and data visualization software • Create client-facing reporting based on client needs • Serve as the main point of contact for clients • Ensure action items get completed • Communicate with vendor management companies

Role Description As a Service Partner, you are the strategic steward of the client and their journey through owning relationships, driving delivery, and unlocking growth. You serve as the primary interface between clients and Acxiom, ensuring every engagement delivers measurable value, fosters loyalty, and supports expansion. Your role blends strategic insight, operational excellence, and cross-functional leadership to elevate client success and internal alignment. You will serve as the primary point of contact for your clients, deeply understanding their business, industry, and goals. You’ll proactively guide them through onboarding, adoption, and renewal, while identifying opportunities to expand the partnership through upsell, cross-sell, and new use cases. Your leadership will be felt across internal teams, as you drive initiatives forward, resolve issues with urgency, and advocate for client needs at every level. This role requires a blend of strategic thinking, operational excellence, and strong interpersonal influence. You’ll lead with a sense of ownership, communicate with clarity, and adapt quickly in a fast-paced environment. Key Responsibilities - Act as the primary point of contact for clients, managing both tactical needs and long-term planning. - Build trust with client decision makers by understanding client goals, industry context, contracts, and Acxiom’s offerings to align solutions effectively. - Support Quarterly Business Reviews (QBRs) to showcase value and recalibrate objectives. - Build client relationships at a strategic level with clients to identify and qualify upsell, cross-sell, and expansion opportunities. - Facilitate work internally to solution new capabilities, and partner with others to craft and deliver upsell proposals. - Consult with new logo pursuit experts during solution proposing and contracting to ensure success in handoff to operations. - Ensure continuous value delivery and long-term satisfaction through proactive engagement and strategic guidance. - Sponsor and oversee upsell projects to ensure timely, high-quality execution across internal teams. - Collaborate with delivery managers, maintain operational rigor through ensuring accurate billing, resource management, and compliance. - Foster strong relationships with internal product and IT experts to understand upcoming client impacts or new client offerings. - Monitor account health and usage metrics to anticipate risks and drive retention. - Communicate clearly across stakeholders and influence internal priorities to support client success. - Seek feedback, apply learnings, and contribute to innovation efforts that enhance client experiences and internal innovation. - Serve as the escalation point for issues, feedback, and troubleshooting—both client-facing and internal for all components of products and services contracted for. Qualifications - 6-8 years of Service Partnership, Customer Success or Account Management experience in client-facing roles in consulting or agency settings. - Manage multiple projects concurrently using excellent communication skills. - Proficient in Microsoft Office Suite of tools. - Focuses on the clients’ needs by establishing credibility and building relationships. - Takes actions and/or switches to alternate strategies in order to achieve goals. - Solid analytical, problem solving, and decision-making skills. - Strong written and verbal communication skills. Primary Location City/State Homebased - Conway, Arkansas Additional Locations Conway Company Description Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status. Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here. Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com.