Canvas Medical logo
Canvas Medical

Accelerating Everyday Medicine

Implementation Manager

Implementation SpecialistCustomer SuccessOtherRemoteSeniorTeam 11-50Since 2015H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

149 days ago

Salary

$95K - $110K / year

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Implementation Manager

Canvas Medical

• Own implementation plans, timelines, scope, and stakeholder communication from kickoff through go-live. • Run discovery to understand clinical, operational, data migration, and integration needs; translate findings into an implementation plan. • Manage risks, dependencies, and change control; keep projects moving with crisp updates and clear decision-making. • Partner with client clinical and operational leaders to design and implement workflows aligned to best practices. • Serve as a subject matter expert, helping customers understand system capabilities and Canvas best practices. • Guide customers through adoption milestones and ensure usability for end users. • Confidently navigate API/SDK concepts to unblock workflows, examples: • Walk a developer through generating API keys • Speak to specific API resources and basic error troubleshooting • Translate workflows into SDK-backed solutions • Lead stabilization and transition to ongoing support/customer success team. • Identify repeatable patterns, plugin gaps, and process improvements; share insights with internal teams. • Coordinate internally with Product/Engineering/Support to resolve questions and drive outcomes.

Job Requirements

  • Implementation experience in healthcare SaaS, EHR/EMR, practice management, billing, payer connectivity, clinical operations tools, or adjacent health tech.
  • Strong project management fundamentals: scoping, milestones, RAID (risks/assumptions/issues/dependencies), stakeholder comms.
  • Ability to reconstruct solutions from fundamental elements to drive radical innovation
  • Individuals that approach ambiguous problems with a hypothesis-driven mindset, identify key inputs / feedback loops and tests assumptions before scaling a solution
  • Technical curiosity and learning agility — able to become conversant in APIs/SDKs quickly.
  • Experience collaborating with engineering/product on complex issues.
  • Comfort operating in fast-pace environment, running structured meetings, maintaining internal key stakeholders updated and driving decisions.
  • Experience with go-live planning and on-site/virtual launch support.

Benefits

  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities

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