• Develop, maintain, and optimize complex SQL queries, views, and stored procedures to support analysis, configuration validation, reporting, and defect resolution. • Perform in‑depth data analysis and root ‑ cause investigations to troubleshoot system and production issues. • Use SQL to extract, analyze, reconcile, and validate data across environments to support solutioning, testing, and quality assurance. • Support performance tuning activities by analyzing queries, batch jobs, execution plans, and system throughput. • Perform smoke testing and post‑release validation to confirm data integrity and system stability. • Coordinate with data conversion teams to support migration planning, data loads, reconciliation, and validation. • Validate converted and migrated data to ensure accuracy, completeness, and alignment with business and policy intent. • Analyze, validate, and reconcile interface outputs, extract files, reports, and database feeds. • Validate X12 EDI transactions (e.g., 834, 837, 835, 820, 999/277) for structure, content, and processing outcomes. • Support Business Analysts by translating functional requirements into technical specifications and solution models.

• Manage the full life cycle of hardware, including setup, replacements, repairs, returns, and end-of-life • Prepare and deploy laptops and devices for employees • Provide Tier 2 support for hardware issues (laptops, printers, and accessories) • Coordinate repairs, shipping, and vendor returns (RMAs) • Support large device rollouts and urgent requests • Manage hardware leases, including renewals, buyouts, and billing • Review and process invoices and financial records • Keep asset data accurate in systems like ServiceNow • Fix data issues and support system updates or improvements • Create reports to track inventory, usage, and risk • Support audits and provide data to leaders when needed • Work with vendors (Lenovo, Apple, Ricoh, etc.) on pricing, repairs, and orders • Partner with teams across IT, Finance, Procurement, and Security • Create and update processes, job aids, and documentation • Identify gaps and suggest improvements to make processes better and more efficient.

• Own and resolve complex technical issues across Sumo Logic’s platform, including ingestion pipelines, search, analytics, and Cloud SIEM capabilities • Act as an escalation point for high-severity (P1/P2) issues, driving cross-functional alignment with Engineering, SRE, and Product teams • Ensure timely and high-quality communication to customers throughout the lifecycle of an issue • Troubleshoot across cloud-native architectures (AWS, APIs, containers, networking, log ingestion) • Diagnose performance issues such as slow queries, ingestion delays, and data pipeline failures • Analyze logs, metrics, and system behavior to identify root causes and recommend solutions • Develop and maintain deep expertise in Sumo Logic’s platform and integrations • Serve as a trusted advisor to customers, ensuring fast time-to-resolution and reduced customer effort • Partner with Customer Success and Professional Services to support customer health and retention • Drive improvements in key support metrics such as time to resolution (TTR), backlog reduction, and SLA adherence

• Convert purchase agreement and disclosure templates from Word format into Oracle Reports • Write basic and conditional SQL statements to extract deal-specific customer data from OCI databases • Triage and manage incoming document requests through a tracker sheet • Run unit tests against test records in the database, generate PDFs, and iterate with QA • Provide Level 2 end-user support for issues touching purchase and sale agreements across Salesforce, Oracle Reports Builder, OCI, and ServiceNow • Collaborate with cross-functional partners in Legal, Strategic Sourcing, Salesforce, and OCI to gather requirements