• Conduct a high volume of outbound calls to potential patients to generate interest and secure appointments. • Follow up consistently with new and warm leads through calls, texts, and emails, ensuring no missed opportunities. • Handle inbound calls from potential patients, providing information and addressing their needs. • Maintain detailed and accurate notes on all leads to ensure seamless follow-up and tracking. • Adhere to a structured daily workflow with minimal supervision, ensuring all tasks are completed efficiently. • Manage and oversee multiple practice pipelines using HighLevel, ensuring leads are nurtured and progressed according to established guidelines. • Contact all new and warm leads daily, adhering to pipeline management protocols to maximize conversion rates. • Schedule high-quality leads onto the practice's calendars, ensuring appointments are well-coordinated and aligned with the practice's availability. • Foster and maintain a professional and productive relationship with the primary contact for each assigned practice. • Report all set appointments at the end of each day to ensure accurate tracking and communication with the team. • Provide real-time feedback on any concerns or obstacles encountered with accounts, escalating to the appropriate department as needed. • Participate in daily team meetings, contributing insights and updates to improve team performance.

Role Description The Registered Nurse (RN) in the Munson Healthcare Nurse Triage Call Center provides front-line support to community callers or patients seeking healthcare-related information. The RN applies physiological, psychosocial, and spiritual knowledge in the management of a variety of callers and recognizes a direct relationship between cost-effective and efficient provision of care and services to influence positive outcomes across the healthcare continuum. - The RN triages the caller's condition/needs, giving appropriate protocol-driven guidance. - Directs callers to the most appropriate level of care and provides comfort to the worried well. - Communicates effectively and efficiently to other members of the care team to ensure caller needs are met in a timely manner. Qualifications - Graduate of a recognized accredited school of nursing and currently licensed as a Registered Nurse (RN) in good standing with the State of Michigan. - BSN Preferred and Certification in the specialty area of practice is encouraged. - Excellent analytical, communication, facilitation, and computer software skills are required. - Preferred qualifications: - Care management experience. - Patient Triage experience. - Ambulatory/Clinic-based Patient Care experience. - Experience as a participant in continuous quality improvement. Requirements - Munson Healthcare requires all employees to be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella, and Varicella. - MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption. Benefits - Tuition reimbursement, in-person and online development, and access to our career hub to help you advance. - Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling. - Free wellness platform for you and your family, plus personalized support for personal or family challenges. - Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings. Company Description Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties. If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

• Lead morning huddles that energize the team and set the tone for the day • Conduct over-the-shoulder trainings, scheduled roleplays, and 1:1 development conversations • Coach agents through every stage of the script: opening, objection handling, and close • Facilitate self-review discussions and deliver Salesforce feedback tasks • Help agents stay connected to best practices: contact cadence, script steps, and post-sale follow-through • Ensure agents are always tech-ready and set up for success • Navigate performance conversations with care and clear documentation, using Acknowledgement Forms • Review QA results and address gaps with a coaching mindset • Be present on live calls and offer real-time feedback that agents can actually use • Get on the phones yourself and show them what strong execution looks and feels like • Handle refund requests and customer escalations with good judgment and a focus on what is right for both the customer and the business • Partner with the Appointment Setting team to facilitate seamless setter-to-closer handoffs and set everyone up to win • Work alongside Onboarding, Quality Assurance, and Operations to deliver a great customer experience • Bring patterns and insights to leadership so the whole team can keep improving

Role Description Für unser wachsendes Unternehmen suchen wir motivierte Callcenter-Mitarbeiter (m/w/d) zur telefonischen Kundenbetreuung und Terminvereinbarung. - Telefonische Betreuung von Interessenten und Bestandskunden - Vereinbarung und Bestätigung von Terminen - Bearbeitung eingehender Anfragen - Dokumentation der Gespräche im System - Unterstützung bei administrativen Tätigkeiten Qualifications - Sehr gute Deutschkenntnisse in Wort und Schrift - Freundliche und professionelle Telefonstimme - Zuverlässige und strukturierte Arbeitsweise - Laptop oder PC mit Headset - Stabile Internetverbindung - Erfahrung im Kundenservice, Callcenter oder Vertrieb von Vorteil, aber nicht erforderlich Benefits - 100 % Remote-Arbeit - Flexible Arbeitszeiten - Umfassende Einschulung - Langfristige Zusammenarbeit - Angenehmes Arbeitsklima - Aufstiegsmöglichkeiten