• Lead morning huddles that energize the team and set the tone for the day • Conduct over-the-shoulder trainings, scheduled roleplays, and 1:1 development conversations • Coach agents through every stage of the script: opening, objection handling, and close • Facilitate self-review discussions and deliver Salesforce feedback tasks • Help agents stay connected to best practices: contact cadence, script steps, and post-sale follow-through • Ensure agents are always tech-ready and set up for success • Navigate performance conversations with care and clear documentation, using Acknowledgement Forms • Review QA results and address gaps with a coaching mindset • Be present on live calls and offer real-time feedback that agents can actually use • Get on the phones yourself and show them what strong execution looks and feels like • Handle refund requests and customer escalations with good judgment and a focus on what is right for both the customer and the business • Partner with the Appointment Setting team to facilitate seamless setter-to-closer handoffs and set everyone up to win • Work alongside Onboarding, Quality Assurance, and Operations to deliver a great customer experience • Bring patterns and insights to leadership so the whole team can keep improving

Role Description Für unser wachsendes Unternehmen suchen wir motivierte Callcenter-Mitarbeiter (m/w/d) zur telefonischen Kundenbetreuung und Terminvereinbarung. - Telefonische Betreuung von Interessenten und Bestandskunden - Vereinbarung und Bestätigung von Terminen - Bearbeitung eingehender Anfragen - Dokumentation der Gespräche im System - Unterstützung bei administrativen Tätigkeiten Qualifications - Sehr gute Deutschkenntnisse in Wort und Schrift - Freundliche und professionelle Telefonstimme - Zuverlässige und strukturierte Arbeitsweise - Laptop oder PC mit Headset - Stabile Internetverbindung - Erfahrung im Kundenservice, Callcenter oder Vertrieb von Vorteil, aber nicht erforderlich Benefits - 100 % Remote-Arbeit - Flexible Arbeitszeiten - Umfassende Einschulung - Langfristige Zusammenarbeit - Angenehmes Arbeitsklima - Aufstiegsmöglichkeiten

Role Description MWEB (Pty) Ltd currently has vacancies for Sales Call Centre Agent on Commission only (FTC) who, reporting to the Sales Team Manager, will be responsible for acquiring new customers through the Inbound and Outbound Sales Call Centre and up-selling existing customers to a variety of MWEB (Pty) Ltd core products. - Present, promote and sell products/services - Perform cost-benefit and needs analysis of existing/potential customers to meet their needs - Establish, develop and maintain positive business and customer relationships - Expedite the resolution of customer problems and complaints to maximize satisfaction - Achieve agreed upon sales targets and outcomes within schedule - Coordinate sales effort with team members and other departments - Analyze the territory/market’s potential, track sales and status reports - Keep abreast of best practices and promotional trends - Continuously improve through feedback Qualifications - Matric Grade 12 - Clear criminal record - 2-year sales experience (mandatory) - Basic computer literacy - ISP experience advantageous - Proven Inbound and or Outbound and cold calling sales track record essential Requirements - Ability to work with limited supervision - Attention to detail - Self-motivated - Patience, persistence, and a positive attitude - Team player - Ability to work in a fast paced and pressurized environment - Strong sales ability, objection handling, need creation - High degree of self-management, responsibility, and accountability - Deadline & Target Driven - Time Management Skills - Pipelining Reports - Ability to close a Sale - Targeting, Tracking and Measuring - Manage Sales process through strong pipelining skills - Customer Retention Benefits - Fully Remote work environment - No need to go into the office; you can work from just about anywhere - Partnership with Workshop 17 for shared office/workspace access, covered by the company - Provision of necessary tech equipment for a remote office: Laptop, monitor, and headset - Free connectivity provided

Patient Service Representative Location: Springfield United States Job Description: Job ID: 2026-35281 # of Openings: 1 Type: Part-Time Category: Field Office Staff Is this a remote position?: No Overview Baystate Dental is looking for a Patient Service Representative in Springfield, Massachusetts, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health. Position Overview: This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care. What we offer: - Pay: min$23-max$25 per hour - Part-time: Monday, Tuesday and Wednesday from 8am-5pm - Team-oriented work environment with access to modern dental technology Responsibilities - Customer Service; acknowledge, smile and greet patients upon arrival/dismissal - Respond to patient questions and or concerns according to policies - Answering Telephones - Scheduling Appointments - Maintaining Appointment Book - Confirming Appointments - Follow up on no shows/cancellation of Appointments - Register Patients on sign in sheet - Post charges and payments to patient accounts - Checking voicemail on a daily basis - Maintain a clean and friendly waiting area for patients Qualifications - 1 year experience working in a dental, medical, or other health-care office - Knowledge of insurance plans (HMO/PPO), is a plus - Experience answering telephone - Must have exceptional customer service skills Legal Disclaimer: We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements. The company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.