Role Description The Registered Nurse (RN) in the Munson Healthcare Nurse Triage Call Center provides front-line support to community callers or patients seeking healthcare-related information. The RN applies physiological, psychosocial, and spiritual knowledge in the management of a variety of callers and recognizes a direct relationship between cost-effective and efficient provision of care and services to influence positive outcomes across the healthcare continuum. - The RN triages the caller's condition/needs, giving appropriate protocol-driven guidance. - Directs callers to the most appropriate level of care and provides comfort to the worried well. - Communicates effectively and efficiently to other members of the care team to ensure caller needs are met in a timely manner. Qualifications - Graduate of a recognized accredited school of nursing and currently licensed as a Registered Nurse (RN) in good standing with the State of Michigan. - BSN Preferred and Certification in the specialty area of practice is encouraged. - Excellent analytical, communication, facilitation, and computer software skills are required. - Preferred qualifications: - Care management experience. - Patient Triage experience. - Ambulatory/Clinic-based Patient Care experience. - Experience as a participant in continuous quality improvement. Requirements - Munson Healthcare requires all employees to be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella, and Varicella. - MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption. Benefits - Tuition reimbursement, in-person and online development, and access to our career hub to help you advance. - Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling. - Free wellness platform for you and your family, plus personalized support for personal or family challenges. - Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings. Company Description Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties. If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

• Lead morning huddles that energize the team and set the tone for the day • Conduct over-the-shoulder trainings, scheduled roleplays, and 1:1 development conversations • Coach agents through every stage of the script: opening, objection handling, and close • Facilitate self-review discussions and deliver Salesforce feedback tasks • Help agents stay connected to best practices: contact cadence, script steps, and post-sale follow-through • Ensure agents are always tech-ready and set up for success • Navigate performance conversations with care and clear documentation, using Acknowledgement Forms • Review QA results and address gaps with a coaching mindset • Be present on live calls and offer real-time feedback that agents can actually use • Get on the phones yourself and show them what strong execution looks and feels like • Handle refund requests and customer escalations with good judgment and a focus on what is right for both the customer and the business • Partner with the Appointment Setting team to facilitate seamless setter-to-closer handoffs and set everyone up to win • Work alongside Onboarding, Quality Assurance, and Operations to deliver a great customer experience • Bring patterns and insights to leadership so the whole team can keep improving

Role Description Für unser wachsendes Unternehmen suchen wir motivierte Callcenter-Mitarbeiter (m/w/d) zur telefonischen Kundenbetreuung und Terminvereinbarung. - Telefonische Betreuung von Interessenten und Bestandskunden - Vereinbarung und Bestätigung von Terminen - Bearbeitung eingehender Anfragen - Dokumentation der Gespräche im System - Unterstützung bei administrativen Tätigkeiten Qualifications - Sehr gute Deutschkenntnisse in Wort und Schrift - Freundliche und professionelle Telefonstimme - Zuverlässige und strukturierte Arbeitsweise - Laptop oder PC mit Headset - Stabile Internetverbindung - Erfahrung im Kundenservice, Callcenter oder Vertrieb von Vorteil, aber nicht erforderlich Benefits - 100 % Remote-Arbeit - Flexible Arbeitszeiten - Umfassende Einschulung - Langfristige Zusammenarbeit - Angenehmes Arbeitsklima - Aufstiegsmöglichkeiten

Role Description MWEB (Pty) Ltd currently has vacancies for Sales Call Centre Agent on Commission only (FTC) who, reporting to the Sales Team Manager, will be responsible for acquiring new customers through the Inbound and Outbound Sales Call Centre and up-selling existing customers to a variety of MWEB (Pty) Ltd core products. - Present, promote and sell products/services - Perform cost-benefit and needs analysis of existing/potential customers to meet their needs - Establish, develop and maintain positive business and customer relationships - Expedite the resolution of customer problems and complaints to maximize satisfaction - Achieve agreed upon sales targets and outcomes within schedule - Coordinate sales effort with team members and other departments - Analyze the territory/market’s potential, track sales and status reports - Keep abreast of best practices and promotional trends - Continuously improve through feedback Qualifications - Matric Grade 12 - Clear criminal record - 2-year sales experience (mandatory) - Basic computer literacy - ISP experience advantageous - Proven Inbound and or Outbound and cold calling sales track record essential Requirements - Ability to work with limited supervision - Attention to detail - Self-motivated - Patience, persistence, and a positive attitude - Team player - Ability to work in a fast paced and pressurized environment - Strong sales ability, objection handling, need creation - High degree of self-management, responsibility, and accountability - Deadline & Target Driven - Time Management Skills - Pipelining Reports - Ability to close a Sale - Targeting, Tracking and Measuring - Manage Sales process through strong pipelining skills - Customer Retention Benefits - Fully Remote work environment - No need to go into the office; you can work from just about anywhere - Partnership with Workshop 17 for shared office/workspace access, covered by the company - Provision of necessary tech equipment for a remote office: Laptop, monitor, and headset - Free connectivity provided