Allstate Protection Plans
Customer Insights Analyst
Location
Texas
Posted
3 days ago
Salary
$80K - $110K / year
Seniority
Senior
Job Description
Customer Insights Analyst
SquareTrade
• Lead deep-dive analyses into customer experience drivers (e.g., NPS, CSAT, CES), independently identifying root causes and delivering actionable recommendations to improve outcomes. • Own end-to-end tracking and monitoring of system defects and operational issues; proactively communicate insights, risks, and progress to stakeholders and leadership. • Partner cross-functionally with Product, Operations, Supply Chain, and other business units to assess the impact of operational changes and ensure appropriate measurement frameworks are in place. • Identify emerging trends and systemic issues across categories, synthesizing data from multiple sources to surface insights that may not be visible within individual functions. • Translate ambiguous business problems into structured analyses, defining hypotheses, metrics, and data requirements to inform decision-making. • Influence prioritization and solution design by presenting clear, data-driven insights to diverse audiences. • Drive continuous improvement initiatives by recommending process, produce or policy changes based on insights. • Contribute to project scoping and execution of large-scale or cross-functional initiatives, ensuring alignment to business objectives. • Support development of analytical best practices and may provide informal guidance or mentorship to junior analysts
Job Requirements
- 3+ years of relevant work experience in analytics, operations, consulting, or a related field; or equivalent combination of education and experience.
- Strong understanding of customer journey analytics (e.g., claims, service operations) and ability to independently investigate complex customer issues.
- Proven track record of identifying business problems, driving insights, and delivering measurable impact.
- Strong critical thinking and problem-solving skills, with the ability to navigate ambiguous and complex scenarios
- Experience working cross-functionally and influencing stakeholders without direct authority.
- Excellent communication skills, with the ability to tailor insights for both technical and non-technical audiences.
- Advanced proficiency in SQL, Tableau, and Excel (or similar analytical and visualization tools).
Benefits
- Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
- Up to 4% company match into 401(k) and contributions into your company-sponsored pension
- $75/month budget to help prioritize your physical wellbeing
- $80/month stipend to subsidize connectivity costs
- Mental health resources including free 1:1 therapy, coaching sessions and digital resources
- Supportive leave policies
- Flexible Time Off Policy in addition to 9 Company Holidays
- Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
- Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team
- Various corporate perks and discounts
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