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Trupanion

Medical insurance for the life of your pet.

Partner Support Coordinator – Quebec, Bilingual

BilingualBilingualFull TimeRemoteMid LevelTeam 1,001-5,000Since 2000H1B SponsorCompany SiteLinkedIn

Location

Canada

Posted

2 days ago

Salary

$31 / hour

Seniority

Mid Level

High School2 yrs expFrenchEnglish

Job Description

Partner Support Coordinator – Quebec, Bilingual

Trupanion

• Provide real-time assistance by phone, email, and chat across all partner channels. • Manage a high volume of inbound and outbound communications in a queue-based environment. • Troubleshoot technical and operational issues and escalate when necessary. • Provide accurate information about products, coverages, policies, claims, and Trupanion partner programs. • Conduct thorough research to deliver tailored solutions for complex situations. • Demonstrate professionalism, sound judgment, and a solution-focused approach in diverse contexts. • Work closely with internal teams to ensure a smooth and consistent partner experience. • Consistently meet or exceed productivity, quality, and partner satisfaction targets.

Job Requirements

  • Bilingual in French and English required (Québec French is a strong asset).
  • Minimum of two years’ experience in a contact centre focused on customer service or partner support.
  • At least two years’ experience providing high-volume multichannel support (phone, email, chat).
  • Experience in the veterinary, pet insurance, or healthcare sectors is an asset.

Benefits

  • Employer-paid supplementary group insurance for you and your family.
  • Partnership with Wealthsimple for retirement savings (RRSP, pension, etc.).
  • Four weeks of paid vacation.
  • Five weeks of paid sabbatical after five years of service.
  • Employer-paid medical insurance for a pet (dog or cat).
  • Paid time off for volunteering with registered non-profits.
  • Open, friendly, pet-friendly work environment.

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