• Lead Siebel architecture design and administration across B2C, B2B, and Loyalty instances. • Perform system health checks, performance tuning, and configuration assessments to ensure optimal uptime. • Oversee Siebel application migration to C3 , ensuring seamless integration with ExaCC database. • Manage Siebel server infrastructure : installation, upgrades, patching, clustering, and load balancing. • Implement security controls, user management, and access policies in line with compliance standards. • Collaborate with DBAs, middleware, and infrastructure teams to optimize end‑to‑end system performance. • Provide advanced troubleshooting and root cause analysis for complex incidents. • Document architecture, configurations, and operational procedures for knowledge transfer and audit readiness. • Advise stakeholders on best practices, scalability options, and roadmap alignment for Siebel ecosystem.

• Develop and maintain enterprise level taxonomies, ontologies, metadata schemas, and content models for digital platforms and knowledge ecosystems. • Architect scalable information frameworks supporting content reusability, cross-product discoverability, personalization, and structured content publishing. • Conduct information mapping, process modeling, and content audits to identify structural improvements and gaps. • Partner with UX teams to ensure information architecture aligns with user journeys, usability requirements, and accessibility standards. • Establish governance models for metadata quality, controlled vocabulary updates, and cross system content lifecycle management. • Define documentation and standards enabling consistent adoption across global teams. • Collaborate with Data Governance, Legal, and Security to ensure compliance with policies, privacy regulations, and data stewardship practices. • Align information architecture with product strategies, roadmaps, and feature requirements; advise on data and content dependencies. • Collaborate to design scalable technical implementations, APIs, and data structures that support IA frameworks. • Co-develop navigation patterns, search behaviors, labeling systems, and page structures that deliver intuitive user experiences. • Provide structured content models, tagging frameworks, and governance workflows to improve content quality and findability. • Facilitate workshops to gather requirements, translate business needs into IA specifications, and drive consensus across functional groups. • Present IA strategies, roadmap recommendations, and key metrics demonstrating value to enterprise digital initiatives. • Partner with search engineering teams to optimize metadata strategies, indexing rules, faceting, synonyms, and ranking logic. • Conduct user research and analytics reviews to continuously improve search performance and content discoverability. • Work with enterprise CMS, PIM, DAM, CRM, and knowledge management systems to ensure consistent and scalable information frameworks. • Evaluate new technologies and platforms that support structured content, headless architectures, and intelligent information delivery.

• Design, support, and optimize Microsoft 365 cloud architecture across Power Platform, SharePoint Online, OneDrive for Business, Exchange Online, Teams, Copilot, Azure/Azure AD, Intune, and AvePoint Online Services. • Support Power Platform environment design, tenant configuration, pipelines, governance, and enterprise policy implementation. • Assist with SharePoint Online administration and SharePoint on-premises infrastructure considerations. • Support integration across SharePoint Online, Teams, Exchange Online, Azure, AvePoint Online Services, and related systems. • Assist with data readiness planning, Purview integration, data protection, permissions management, retention, and compliance settings. • Support M365 service monitoring, Dataverse performance monitoring, resource utilization analysis, and troubleshooting. • Assist with tenant and backup solution configuration and maintenance for OneDrive and related services. • Support POCs, pilot testing, technical roadmaps, architecture documentation, and reference materials. • Collaborate with developers, security specialists, engineers, technicians, and government stakeholders. • Contribute to bi-weekly status reports and monthly consolidated health reporting.

• Understand business requirements at a detailed level and translate them into technical specifications and data models • Support business analysts with insight into how system data and integrations meet operational and policy needs • Apply healthcare and pharmacy domain knowledge to validate logic, dependencies, and downstream impacts of technical decisions • Use advanced SQL skills to extract, analyze, and validate data to support solutioning, testing, and quality assurance • Analyze and document data flows, integration logic, and technical dependencies • Serve as a liaison between business users, developers, QA, and configuration teams • Document and communicate technical decisions, risks, and impacts clearly and concisely • Develop detailed technical solution models and recommend scalable approaches • Mentor junior technical analysts on data standards, SQL best practices, and documentation expectations • Provide analytical support during defect resolution, system configuration validation, and pre-deployment quality checks