Title: Inside Optimization Specialist - Customer Service - Vet Tech Location: Chicago United States Job Description: Home-based R1547903 Join the IQVIA team, where diversity and inclusion thrive in a workplace committed to improving patients' lives. We recognize that our employees are crucial to our mission's success and have been acknowledged as a fantastic workplace. At IQVIA, we provide benefits and programs to empower you to develop and advance in your career. We are particularly interested in attracting individuals with drive and initiative, individuals who are ready to propel their careers forward and contribute to driving performance. As a global leader in commercial solutions, IQVIA is dedicated to delivering impact both nationally and internationally. Our collaborative teams play a vital role in ensuring that biopharmaceuticals, medical devices, and patient support services reach those who need them. We offer valuable insights to customers and demonstrate product value to payers, physicians, and patients. Whether acting as a sales force to physicians or providing education to patients or prescribers, you can contribute to delivering real-world medical breakthroughs with the right experience. Explore the possibilities and be part of shaping a healthier future with us. The Inside Optimization Representative will educate and inform end-users of safe and effective use of products across multiple portfolios. Provide professional clinical support to customers in a hospital/operating room environment calling on physicians, nurses, and other non-clinical providers, through education and training. You will quickly become an extension and work collaboratively with our client’s field sales organization. This role requires collaboration with sales teams to build clinical credibility and peer rapport with customers. Pivotal to your success will be your ability to develop effective working relationships with the customers in your territory, with whom you'll interact on a regular basis. This role will also be responsible for providing analytics as well deploying resources to non-clinical stakeholders. Your primary focus will be in-servicing, education and analytics. Qualifications/Experience - 4-year degree from an accredited college or university preferred - Minimum of 1-2 years’ experience in MedTech, Pharmaceutical Sales or B2B Sales preferred - Vet Tech experience is highly preferred - Ability to manage an assigned territory - Exceptional verbal and written communication skills, action oriented, driven for results, adaptability - Ability to apply technical/scientific knowledge - Must set high goals and standards of performance, be a self-starter, be able to work independently - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team - Strong MS Office, Word, Excel skills Competencies • Ability to promote the client’s Medtech team’s culture through positive, ongoing customer relationships • This position also requires the ability to develop strong relationships with customers, both clinical and non-clinical, and within the client’s Medtech team • Must have the ability to work both as a partner with sales representative and autonomously, as needed • The ability to display decisiveness and an understanding of business acumen in clinical situations is required • Must be highly organized and possess strong communication skills • Employee performance will be compared with other Optimization Specialists; feedback provided accordingly • This position is bonus eligible, and the employee’s ability to meet the above requirements has a direct impact on this compensation #LI-CES IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role is $30-33 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Role Description We are seeking a professional and reliable Area Support Officer to provide flexible security cover across multiple client sites. This role requires a proactive individual with excellent attention to detail, strong communication skills, and the ability to adapt to different environments while maintaining the highest standards of service. Key Responsibilities - Record vehicles, visitors, contractors, and all site activities, maintaining accurate logs and daily occurrence records. - Monitor sites visually and via CCTV, responding to alerts and alarms in line with procedures. - Conduct regular site patrols and inspections according to assignment instructions. - Provide security services across multiple client sites, adapting to varied working patterns as required. - Ensure compliance with company Health & Safety policies and management plans. - Cover annual leave and sickness absences as needed. Qualifications - Eligibility to work in the UK. - Valid SIA Licence (essential). - Confident computer literacy and ability to operate security systems. - Strong interpersonal skills, capable of engaging with all levels from visitors to senior management. - High standards of personal presentation and professionalism. Requirements - All successful applicants will be required to undergo screening and vetting in line with BS7858 standards. Benefits - ✅ Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people. - 🚀 Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career. - 🙂 Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources. - 📝 Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications! - 💰 Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

Support daily library operations by providing customer service, maintaining collections, assisting with programming initiatives, and collaborating with staff to enhance user engagement and outreach efforts.

• Liderar, desarrollar y supervisar al equipo de Servicio al Cliente • Gestionar y dar seguimiento a la resolución de incidencias • Coordinar la administración y priorización de tickets de soporte • Implementar y optimizar procesos de atención al cliente • Actuar como punto de escalamiento para la resolución de problemas complejos • Monitorear indicadores de desempeño (KPIs) • Trabajar en estrecha colaboración con las áreas de tecnología y operaciones • Promover el uso de herramientas tecnológicas y mejores prácticas • Capacitar y desarrollar al equipo a cargo • Garantizar una experiencia de servicio excepcional