• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by responding to customer inquiries, initiating investigations and resolving customer claims. • Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim • Coordinate the repair of damaged vehicles and assist with rental reimbursement • Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss • Ensure compliance with specific state regulations, policy provisions, and standard operating procedures • Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority • Provide input for continuous development of claims guidelines, best practices, and process improvements • Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim • Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

Role Description The Arc of the Ozarks is seeking a detail-oriented Credentialing Specialist to manage provider credentialing, re-credentialing, and payer enrollment processes. This position helps ensure providers remain active, compliant, and connected with commercial insurance, Medicare, Medicaid, and other payer networks. This is a remote position for Missouri residents only. Applicants must currently live in Missouri. What You’ll Do - Manage initial credentialing, re-credentialing, and provider enrollment - Submit provider applications and supporting documentation accurately and on time - Track credentialing status and follow up with payers until approvals are complete - Maintain provider records in CAQH, PECOS, Medicaid portals, payer systems, and internal files - Monitor expiring licenses, certifications, insurance, and required provider documents - Review NPI, taxonomy, provider file requirements, and payer-specific documentation - Serve as a liaison between providers, insurance companies, state agencies, vendors, and internal teams - Help resolve credentialing-related issues, including claim rejections tied to enrollment status - Assist with credentialing audits, reporting, and file reviews - Support billing, revenue cycle, and administrative tasks as needed Qualifications - High school diploma or equivalent - Strong attention to detail and accuracy - Excellent communication, organization, and follow-up skills - Working knowledge of Microsoft Word, Excel, and general computer systems - Ability to work independently in a remote environment - Ability to maintain confidentiality with sensitive provider and organizational information Requirements - 2 or more years of credentialing, provider enrollment, healthcare administration, billing, or revenue cycle experience - Knowledge of Medicare, Medicaid, and commercial payer credentialing processes - Familiarity with CAQH, PECOS, Medicaid portals, payer portals, NPI, taxonomy codes, and provider documentation Benefits - Compensation: $24 - $28 per hour, based on experience and qualifications - Full-time position with standard business hours - Occasional flexibility may be needed based on payer deadlines, audits, or team priorities Company Description At The Arc of the Ozarks, your work supports a mission-driven organization serving individuals and families across Missouri. As a Credentialing Specialist, you will help reduce delays in provider enrollment, payer participation, billing, and reimbursement while supporting a team dedicated to meaningful care and services.

Role Description In order to allow for timely completion of the medical record, the Chart Completion Specialist will review each discharged patient record for incomplete or missing items based on departmental and federal requirements. The Analyst will: - Identify the responsible practitioner for each of these items. - Link the deficiencies to the appropriate physician for completion. - Verify chart completion. - Monitor necessary queues to ensure all records are completed appropriately. This is a remote position. The Shifts: - Monday through Friday availability - 24 hours per week - 8:00 AM to 4:30 PM Qualifications - Less than 1 year of applicable experience Requirements - Part Time - Day (United States of America) Benefits - Health, Vision and Dental - Leave of Absence, PTO, and various Welfare plans - Flex and Health Savings Accounts - Tuition and Education Reimbursement - Various other voluntary benefits available - Retirement options - Clinical Advancement Program – Shared Governance, Unit Based Project, Career Advancement

Role Description - Slack Channel & Communication Management - Monitor and review key Slack channels to track clinicians marked as cleared to practice (CTP) and follow required workflows. - Identify clinicians who have completed training. - Respond to clinician inquiries in real time. - Regularly check email for pending questions, requests, and operational updates. - Proactively reach out to clinicians who have not completed required training via Slack, text, email, and phone outreach. - Update the New Clinicians Google Sheet with comments and progress notes. - Document and escalate operational feedback, clinician feedback, and activation milestones (e.g., first consult, added to program training, go-live status). - Clinician Onboarding & Documentation (DocGo) - Manage and maintain the DocGo Clinician Onboarding to SteadyMD. - Support onboarding processes for clinicians with partial system access. - Collaborate with cross-functional teams (People Department, Operations, and Leadership) to streamline onboarding workflows. - Coordinate with stakeholders to track and validate clinician training certifications. - Provide updated onboarding data and reporting as needed. - Platform & Partner Coordination - Follow current guidelines regarding clinician eligibility and scheduling permissions. - Assign platform training (e.g., Wisp, Amazon, DoseSpot) once training updates are finalized. - Support weekly onboarding workflows and coordinate reporting and data sharing. - Ensure clinician onboarding reports are delivered. - Collaborate with external partners to ensure clinicians are ready to begin patient care. Success Metrics - Timely clinician onboarding and activation. - Training completion rates. - Responsiveness to clinician inquiries. - Accuracy of onboarding documentation and reporting. - Efficiency improvements in onboarding workflows. Qualifications - Strong organizational and multitasking skills. - Excellent written and verbal communication abilities. - Experience working with Slack, Google Sheets, and email-based workflows. - Ability to manage multiple stakeholders and cross-functional teams. - Detail-oriented with strong documentation and follow-up skills. - Experience in healthcare operations, clinician onboarding, or workforce management preferred. Preferred Skills - Familiarity with HIPAA compliance and healthcare onboarding processes. - Experience with scheduling platforms and EHR systems (e.g., DoseSpot, SteadyMD). - Ability to analyze workflows and suggest process improvements. EEO/AAP Statement DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Job Description Disclaimer The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.