• Perform services related to Audit, Labeling, Training and Specifications • Contribute to the development of the Business Unit • Plan assigned engagements • Manage logistics related to assigned engagements • Produce associated reports within required deadlines • Communicate the information required to initiate billing • Adhere to established procedures for service delivery • Contribute to the development and continuous improvement of tools and services

• Provide guidance and coaching to franchisees and Operations team to achieve short and long-term company and operational goals. • Utilize knowledge of restaurant operations and staff resources to provide counsel, advice, and assistance to franchisee owners/operators to positively impact and improve sales, profits, operating standards, and operating systems while maintaining or exceeding customer expectations. • Ensure compliance with IDQ policies and system standards. • Gain and maintain support of DMA chair people and other key franchisee leadership in achieving operational goals. • Engage functional experts when needed. • Provide support to other functions when needed. • Effectively implement and execute the Worldwide Operation’s Business Plan for a particular District. • Develop and implement a district wide business plan (i.e., integrated marketing, operations, training, development, and supply chain plan). • Establish and implement effective business plans with franchise owners in the district, when and where appropriate. • Provide necessary counsel and assistance to ensure the plans include specific goals and strategies in support of ADQ’s Operations and Marketing Plan. • Provide advice and guidance in developing and managing marketing performance through effective partnerships with appropriate departments, vendors, and franchisees. • Responsible for positioning franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere goals as established by Operation’s Business Plan and ADQ’s operating standards. • Provide impactful advice and counsel to position franchisees for optimal financial health. • Partner with appropriate ADQ staff to help position new and existing franchisees to establish and execute effective development, reinvestment, and renewal strategies. • Provide support to other departments/functions as needed. • Assist with new store openings as required. • Complete Ad Hoc projects as required.

• Review hospital accounts for coding or documentation errors • Work with Ni2 team to analyze • Work with hospital staff to submit accounts for rebilling • Query physicians for additional information to support correct coding and billing • Gain exposure to our proprietary tools and technology • Travel to community hospitals and healthcare organizations to offer clients hands-on support • Other duties as assigned

• Key member of account management team in its efforts to sell new business, inclusive of ancillary products • Service, convert, and add additional lines of business to existing accounts and convert accounts to managed care • Create and facilitate client presentations and meetings, utilizing analysis of current client trends and plan design offerings • Analyze data in order to recommend changes and cost saving designs incorporating medical management programs • Responds timely and proactively to account or broker telephone inquiries by contacting the appropriate operating areas throughout the enterprise • Must build strong internal and external relationships • Resolves complex service issues, and answers product and benefits questions • Assists in processing paperwork relating to the prospecting, enrollment, and/or termination of accounts • Maintains the accuracy of the account profile and group administration through data updates • Facilitates and coordinates the timely implementation of new groups and conversions • Analyzes inter-departmental problems and makes recommendations for resolutions • Assists in the procurement of information from groups to complete and verify sale documentation • Responsible for reporting requests and confirming data accuracy • Performs other duties as assigned by management