• Review hospital accounts for coding or documentation errors • Work with Ni2 team to analyze • Work with hospital staff to submit accounts for rebilling • Query physicians for additional information to support correct coding and billing • Gain exposure to our proprietary tools and technology • Travel to community hospitals and healthcare organizations to offer clients hands-on support • Other duties as assigned

• Key member of account management team in its efforts to sell new business, inclusive of ancillary products • Service, convert, and add additional lines of business to existing accounts and convert accounts to managed care • Create and facilitate client presentations and meetings, utilizing analysis of current client trends and plan design offerings • Analyze data in order to recommend changes and cost saving designs incorporating medical management programs • Responds timely and proactively to account or broker telephone inquiries by contacting the appropriate operating areas throughout the enterprise • Must build strong internal and external relationships • Resolves complex service issues, and answers product and benefits questions • Assists in processing paperwork relating to the prospecting, enrollment, and/or termination of accounts • Maintains the accuracy of the account profile and group administration through data updates • Facilitates and coordinates the timely implementation of new groups and conversions • Analyzes inter-departmental problems and makes recommendations for resolutions • Assists in the procurement of information from groups to complete and verify sale documentation • Responsible for reporting requests and confirming data accuracy • Performs other duties as assigned by management

Loan Review Managing Consultant Locations: US - Remote (Any location) Full time Job Family: Management Consulting Travel Required: Up to 10% Clearance Required: Ability to Obtain Public Trust What You Will Do: The Loan Review Managing Consultant will support the U.S. Small Business Administration (SBA) Office of Credit Risk Management (OCRM) by performing detailed reviews of 7(a) and 504 loan files as part of SBA’s lender oversight and risk management activities. The role involves reviewing loan files across origination, servicing, liquidation, and targeted partial review scopes to assess compliance with SBA Loan Program Requirements as defined in 13 CFR Part 120 and applicable SBA Standard Operating Procedures (SOPs). The reviewer will analyze loan documentation, identify compliance issues or deficiencies, and document findings in structured work papers and loan file review reports. The Loan Review Managing Consultant will inventory and analyze loan files, extract and evaluate data from SBA data systems and lender-provided documentation, and identify correctable and uncorrectable exceptions. The role includes working directly with SBA Lenders, under SBA direction, to clarify documentation, resolve preliminary deficiencies when possible, and ensure lenders understand identified risks and requirements. Reviewers will prepare clear, well-supported written summaries and draft and final loan file review reports that outline condition, criteria, cause, effect, and corrective action for identified issues. The Loan Review Managing Consultant will use a secure, web-based virtual data warehouse and workflow tracking system to manage file reviews, maintain work papers, and support status reporting. The role requires adherence to strict quality, timeliness, documentation, and data security standards, including the protection of Personally Identifiable Information (PII) and confidential business information. Reviewers may support onsite or remote reviews, participate in quality assurance activities, and contribute to weekly, monthly, or ad hoc reporting provided to SBA. What You Will Need: - U.S. Citizenship and ability to obtain and maintain a federal Public Trust. - Bachelor's Degree and Minimum of five (5) years of recent experience working with SBA 7(a) and/or 504 loans (e.g., as a third-party reviewer, examiner, auditor, underwriter, loan closer, or liquidation specialist); OR nine (9) years of relevant experience in lieu of degree. - Minimum of three (3) years of experience supervising teams and fostering staff professional development. - Demonstrated ability to train new team members on technical matters and delivery expectations. - Demonstrated experience reviewing loan files for compliance, risk, and adherence to regulatory and program requirements. - Working knowledge of SBA Loan Program Requirements, including 13 CFR Parts 103 and 120 and SBA SOPs related to origination, servicing, liquidation, and lender oversight. - Strong analytical skills with the ability to identify, document, and clearly explain loan file deficiencies and risks. - Experience preparing detailed work papers, loan file review reports, and written summaries that support defensible conclusions. - Ability to communicate effectively with SBA personnel and SBA Lenders, including explaining compliance issues and requirements. - Strong attention to detail, organization, and ability to manage multiple file reviews simultaneously while meeting delivery timelines. - Proficiency with document management systems, workflow tracking tools, and standard Microsoft Office applications (Excel, Word, PowerPoint). What Would Be Nice To Have: - Direct experience supporting SBA Office of Credit Risk Management (OCRM) oversight activities, including risk-based reviews, examinations, audits, or increased supervision. - Experience performing servicing or liquidation reviews, including eligibility and disbursement testing. - Familiarity with quality assurance reviews, forensic reviews, or reviews related to fraud, waste, and abuse. - Experience working with virtual data warehouses, customer relationship management (CRM) systems, or management workflow systems (MWS). - Experience supporting federal financial regulatory or oversight programs beyond SBA. - Willingness and ability to support limited on-site reviews at SBA headquarters, SBA field offices, or SBA Lender locations, as required. - Ability to review loan files containing documentation in Spanish. The annual salary range for this position is $113,000.00-$188,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: - Medical, Rx, Dental & Vision Insurance - Personal and Family Sick Time & Company Paid Holidays - Position may be eligible for a discretionary variable incentive bonus - Parental Leave and Adoption Assistance - 401(k) Retirement Plan - Basic Life & Supplemental Life - Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts - Short-Term & Long-Term Disability - Student Loan PayDown - Tuition Reimbursement, Personal Development & Learning Opportunities - Skills Development & Certifications - Employee Referral Program - Corporate Sponsored Events & Community Outreach - Emergency Back-Up Childcare Program - Mobility Stipend

Role Description We are expanding our remote workforce and looking for driven individuals who enjoy working with people and helping them plan memorable travel experiences to join us as Home-Based Sales Consultants. In this role, you will assist clients in developing customized vacation plans, organizing travel details, and supporting them through the full booking journey. This opportunity is ideal for individuals who are self-motivated, detail-oriented, and interested in building skills within the travel and customer service space. Full training, onboarding, and ongoing mentorship are provided, making this a great entry point for those new to the industry. Key Responsibilities - Engage with clients to understand their travel preferences, goals, and expectations - Create personalized travel recommendations including flights, accommodations, cruises, tours, and experiences - Present suitable destination options aligned with client budgets and schedules - Communicate with clients via phone, email, and digital messaging platforms - Coordinate with travel suppliers to secure reservations and manage booking confirmations - Maintain accurate, up-to-date records of client travel plans and itinerary details - Stay informed on travel trends, seasonal promotions, and supplier updates - Guide clients from initial inquiry through to final trip confirmation Qualifications - Interest in travel, sales, customer support, or client-focused roles - Strong verbal and written communication abilities - Ability to stay organized while managing multiple client interactions - Comfortable working independently in a remote setting - Basic computer skills and ability to navigate online systems - Must be at least 18 years old - Must reside in the United States, United Kingdom, Mexico, Spain, Australia, or other approved regions - No prior experience required; full training is provided Benefits - Fully remote position with flexible scheduling - Structured onboarding and step-by-step training - Ongoing mentorship and professional support - Access to travel booking platforms and supplier partnerships - Travel incentives, discounts, and industry perks - Opportunities for advancement into higher-level or specialized roles - Supportive virtual team environment focused on growth and success