• Provide guidance and coaching to franchisees and Operations team to achieve short and long-term company and operational goals. • Utilize knowledge of restaurant operations and staff resources to provide counsel, advice, and assistance to franchisee owners/operators to positively impact and improve sales, profits, operating standards, and operating systems while maintaining or exceeding customer expectations. • Ensure compliance with IDQ policies and system standards. • Gain and maintain support of DMA chair people and other key franchisee leadership in achieving operational goals. • Engage functional experts when needed. • Provide support to other functions when needed. • Effectively implement and execute the Worldwide Operation’s Business Plan for a particular District. • Develop and implement a district wide business plan (i.e., integrated marketing, operations, training, development, and supply chain plan). • Establish and implement effective business plans with franchise owners in the district, when and where appropriate. • Provide necessary counsel and assistance to ensure the plans include specific goals and strategies in support of ADQ’s Operations and Marketing Plan. • Provide advice and guidance in developing and managing marketing performance through effective partnerships with appropriate departments, vendors, and franchisees. • Responsible for positioning franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere goals as established by Operation’s Business Plan and ADQ’s operating standards. • Provide impactful advice and counsel to position franchisees for optimal financial health. • Partner with appropriate ADQ staff to help position new and existing franchisees to establish and execute effective development, reinvestment, and renewal strategies. • Provide support to other departments/functions as needed. • Assist with new store openings as required. • Complete Ad Hoc projects as required.

• Review hospital accounts for coding or documentation errors • Work with Ni2 team to analyze • Work with hospital staff to submit accounts for rebilling • Query physicians for additional information to support correct coding and billing • Gain exposure to our proprietary tools and technology • Travel to community hospitals and healthcare organizations to offer clients hands-on support • Other duties as assigned

• Key member of account management team in its efforts to sell new business, inclusive of ancillary products • Service, convert, and add additional lines of business to existing accounts and convert accounts to managed care • Create and facilitate client presentations and meetings, utilizing analysis of current client trends and plan design offerings • Analyze data in order to recommend changes and cost saving designs incorporating medical management programs • Responds timely and proactively to account or broker telephone inquiries by contacting the appropriate operating areas throughout the enterprise • Must build strong internal and external relationships • Resolves complex service issues, and answers product and benefits questions • Assists in processing paperwork relating to the prospecting, enrollment, and/or termination of accounts • Maintains the accuracy of the account profile and group administration through data updates • Facilitates and coordinates the timely implementation of new groups and conversions • Analyzes inter-departmental problems and makes recommendations for resolutions • Assists in the procurement of information from groups to complete and verify sale documentation • Responsible for reporting requests and confirming data accuracy • Performs other duties as assigned by management

Loan Review Managing Consultant Locations: US - Remote (Any location) Full time Job Family: Management Consulting Travel Required: Up to 10% Clearance Required: Ability to Obtain Public Trust What You Will Do: The Loan Review Managing Consultant will support the U.S. Small Business Administration (SBA) Office of Credit Risk Management (OCRM) by performing detailed reviews of 7(a) and 504 loan files as part of SBA’s lender oversight and risk management activities. The role involves reviewing loan files across origination, servicing, liquidation, and targeted partial review scopes to assess compliance with SBA Loan Program Requirements as defined in 13 CFR Part 120 and applicable SBA Standard Operating Procedures (SOPs). The reviewer will analyze loan documentation, identify compliance issues or deficiencies, and document findings in structured work papers and loan file review reports. The Loan Review Managing Consultant will inventory and analyze loan files, extract and evaluate data from SBA data systems and lender-provided documentation, and identify correctable and uncorrectable exceptions. The role includes working directly with SBA Lenders, under SBA direction, to clarify documentation, resolve preliminary deficiencies when possible, and ensure lenders understand identified risks and requirements. Reviewers will prepare clear, well-supported written summaries and draft and final loan file review reports that outline condition, criteria, cause, effect, and corrective action for identified issues. The Loan Review Managing Consultant will use a secure, web-based virtual data warehouse and workflow tracking system to manage file reviews, maintain work papers, and support status reporting. The role requires adherence to strict quality, timeliness, documentation, and data security standards, including the protection of Personally Identifiable Information (PII) and confidential business information. Reviewers may support onsite or remote reviews, participate in quality assurance activities, and contribute to weekly, monthly, or ad hoc reporting provided to SBA. What You Will Need: - U.S. Citizenship and ability to obtain and maintain a federal Public Trust. - Bachelor's Degree and Minimum of five (5) years of recent experience working with SBA 7(a) and/or 504 loans (e.g., as a third-party reviewer, examiner, auditor, underwriter, loan closer, or liquidation specialist); OR nine (9) years of relevant experience in lieu of degree. - Minimum of three (3) years of experience supervising teams and fostering staff professional development. - Demonstrated ability to train new team members on technical matters and delivery expectations. - Demonstrated experience reviewing loan files for compliance, risk, and adherence to regulatory and program requirements. - Working knowledge of SBA Loan Program Requirements, including 13 CFR Parts 103 and 120 and SBA SOPs related to origination, servicing, liquidation, and lender oversight. - Strong analytical skills with the ability to identify, document, and clearly explain loan file deficiencies and risks. - Experience preparing detailed work papers, loan file review reports, and written summaries that support defensible conclusions. - Ability to communicate effectively with SBA personnel and SBA Lenders, including explaining compliance issues and requirements. - Strong attention to detail, organization, and ability to manage multiple file reviews simultaneously while meeting delivery timelines. - Proficiency with document management systems, workflow tracking tools, and standard Microsoft Office applications (Excel, Word, PowerPoint). What Would Be Nice To Have: - Direct experience supporting SBA Office of Credit Risk Management (OCRM) oversight activities, including risk-based reviews, examinations, audits, or increased supervision. - Experience performing servicing or liquidation reviews, including eligibility and disbursement testing. - Familiarity with quality assurance reviews, forensic reviews, or reviews related to fraud, waste, and abuse. - Experience working with virtual data warehouses, customer relationship management (CRM) systems, or management workflow systems (MWS). - Experience supporting federal financial regulatory or oversight programs beyond SBA. - Willingness and ability to support limited on-site reviews at SBA headquarters, SBA field offices, or SBA Lender locations, as required. - Ability to review loan files containing documentation in Spanish. The annual salary range for this position is $113,000.00-$188,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: - Medical, Rx, Dental & Vision Insurance - Personal and Family Sick Time & Company Paid Holidays - Position may be eligible for a discretionary variable incentive bonus - Parental Leave and Adoption Assistance - 401(k) Retirement Plan - Basic Life & Supplemental Life - Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts - Short-Term & Long-Term Disability - Student Loan PayDown - Tuition Reimbursement, Personal Development & Learning Opportunities - Skills Development & Certifications - Employee Referral Program - Corporate Sponsored Events & Community Outreach - Emergency Back-Up Childcare Program - Mobility Stipend