• You own the technical North Star, define how our distributed systems evolve • Lead the charge in Infrastructure as Code (IaaC), building modular, self-healing platforms • Bake security into the DNA of our infrastructure with automated, proactive guardrails • Experiment with and implement the next generation of cloud-native patterns • Mentor elite senior talent and set the 'definition of excellence' for the engineering

Subject Matter Expert (SME) Location: Remote (U.S. Based - EST Time Zone Preferred) Employment Type: 12-Month Contract (Extensions) Primary Focus: Messaging, Security & Hybrid Cloud Infrastructure Position Summary We are seeking a high-level Subject Matter Expert to provide technical leadership and operational excellence across our enterprise IT ecosystem. This critical role is responsible for the health, security, and optimization of our global messaging platforms, core virtualization infrastructure, and identity services. The ideal candidate brings an "expert-level" depth in Exchange (Hybrid/On-Prem) and Proofpoint, combined with the broad infrastructure experience required to manage complex VMware and Azure environments. You will be the primary point of contact for high-impact migrations, security hardening, and automation initiatives. Key Responsibilities Messaging & Collaboration (SME Focus) - Exchange Architecture: Design, implement, and maintain Exchange Server (2013–2019) and Microsoft 365 hybrid environments. - M365 Migrations: Lead complex tenant-to-tenant or on-premises to cloud migrations, ensuring zero data loss and minimal user disruption. - Security & Compliance: Manage and optimize Proofpoint email security solutions, including DLP, encryption, threat protection, and policy development. - Protocol Governance: Implement and audit email security standards including SPF, DKIM, and DMARC. Infrastructure & Identity Management - Cloud & Directory Services: Administer Active Directory and Azure AD, managing identity/access protocols such as OAuth, SAML, and Multi-Factor Authentication (MFA). - Virtualization: Manage and provision VMware-based virtualized Windows server infrastructure, focusing on performance tuning and scalability. - Security Investigation: Partner with security teams to investigate and remediate email-related threats and infrastructure incidents. Automation & Documentation - PowerShell Automation: Develop advanced scripts to automate routine administration and complex workflows across M365, Azure, VMware, and Proofpoint. - Technical Documentation: Maintain high-quality documentation for system architectures, standard operating procedures (SOPs), and disaster recovery plans. Required Qualifications - Experience: 7+ years of Systems Engineering experience with a heavy focus on Microsoft enterprise technologies. - Messaging Expertise: Extensive hands-on experience with Microsoft Exchange (2013, 2016, 2019, and Online) in hybrid configurations. - Security Mastery: Deep proficiency in administering Proofpoint (policy management, filtering, and protection). - Virtualization: Direct experience managing VMware environments supporting Windows Server workloads. - Scripting: Advanced proficiency in PowerShell for cross-platform automation. - Networking & Identity: Solid understanding of AD/Azure AD, identity management, and core networking concepts relevant to email flow and cloud connectivity. Preferred Qualifications - Migrations: Proven track record in tenant-to-tenant or legacy-to-cloud migrations. - Advanced Security: Experience with Microsoft Defender for Office 365. - Certifications: Microsoft (MS-102, MS-203), Proofpoint Certified Protection Professional, VCP (VMware), or Azure Administrator certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Role Description We are currently seeking an EPIC ODB Engineer / Architect - Remote to join our team Remote in United States (US). An Epic Operational Database Engineer or Architect (ODBA) is responsible for the core Epic database infrastructure, which includes Chronicles (Epic’s proprietary hierarchical database) and its integration with other database systems like Clarity and Caboodle. This role is highly technical and foundational, ensuring that Epic’s backend databases are performant, scalable, and stable. - Chronicles Database Architecture and Maintenance: - Design, configure, and maintain Epic’s Chronicles database structures. - Ensure proper setup of master files, globals, and networked storage to support optimal performance and data integrity. - Work with Epic’s tools and guidelines to manage data growth and optimize storage layout. - Performance Tuning and Monitoring: - Continuously monitor the operational database for performance bottlenecks (CPU, I/O, cache hit rates). - Analyze and optimize global builds, journaling, indexes, and data access patterns. - Collaborate with Epic TS (Technical Services) and ECSA teams to fine-tune system performance. - Upgrades, Environment Builds, and Data Refreshes: - Manage and support Chronicles data refreshes, including copying environments (e.g., PRD to TST/DEV) while ensuring data integrity. - Participate in and support Epic upgrades and versioning processes from the backend/database side. - Architect and automate database components of environment buildouts. - Data Integration and Interoperability Support: - Ensure seamless data flow between Chronicles, Clarity, Caboodle, and third-party systems. - Support tools like Bridges, Interconnect, Cloverleaf, and Beaker that depend on efficient and secure database interactions. - Security, Compliance, and Disaster Recovery Planning: - Implement and monitor database backup, restore, and journaling strategies to ensure high availability and disaster recovery readiness. - Maintain tight control over access permissions, encryption, and HIPAA-compliant data practices. - Participate in audits and ensure compliance with Epic and regulatory standards. Qualifications - 7–10+ years of experience supporting Epic as an ODBA, DBA, or database architect. - Epic certifications in Chronicles, ODBA, or related technical modules (e.g., Cache/IRIS). - Deep expertise with InterSystems Caché/IRIS, including globals, journaling, shadowing, and performance tuning. - Strong understanding of Epic architecture, including Hyperspace, Interconnect, Web Blob, and ancillary systems. - Proficiency with Linux/UNIX administration and shell scripting. - Experience with high-availability architectures, clustering, SAN/NAS storage, and virtualization. - Strong analytical and troubleshooting skills for complex, high-volume clinical systems. Preferred Qualifications - Experience with cloud-based Epic deployments (Azure, AWS, GCP). - Familiarity with Kubernetes, containerization, or infrastructure-as-code. - Experience with enterprise monitoring platforms (e.g., Dynatrace, Splunk, Prometheus, Grafana). - Background in healthcare IT, clinical workflows, or EHR modernization initiatives. - Experience leading major Epic upgrades, migrations, or performance remediation projects.

• Build, lead, and scale a world‑class cloud engineering organization supporting IoT services, including the myQ platform, by developing senior engineers, architects, and SRE leaders and fostering a culture of accountability, collaboration, and continuous improvement. • Define and execute the cloud platform strategy across architecture, scalability, reliability, security, and cost optimization to support millions of connected devices and evolving business needs. • Provide architectural and operational leadership for AWS‑based cloud services, ensuring platforms are secure, highly available, resilient, and cost‑effective. • Establish and drive engineering excellence practices, including design reviews, coding standards, testing strategies, CI/CD pipelines, release management, and automation to ensure consistent, high‑quality delivery. • Embed Site Reliability Engineering (SRE) principles across cloud teams, including monitoring, alerting, incident response, post‑incident reviews, capacity planning, and operational readiness. • Lead performance, load, and stress testing initiatives to validate platform behavior under real‑world conditions and ensure reliability during peak traffic and device usage. • Create and grow a Cloud and SRE Community of Practice, enabling knowledge sharing, skill development, and alignment on cloud‑native best practices across engineering teams. • Partner closely with product, application, and security teams to enable fast, reliable, and secure delivery of cloud‑based IoT products and services. • Define, track, and act on platform KPIs, including availability, latency, throughput, deployment velocity, cost efficiency, and customer experience metrics. • Continuously evolve cloud tooling, processes, and AWS services to improve observability, automation, scalability, and operational efficiency while aligning with enterprise architecture standards. • Ensure compliance with security, regulatory, and operational requirements, including ISO, SOC2, and other relevant frameworks, protecting customer data and business continuity. • Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams. • Protect Chamberlain Group’s reputation by keeping information confidential. • Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies. • Contribute to the team effort by accomplishing related results and participating on projects as needed.