Role Description NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. Full time. Interest in working on Daytime support including weekends and holidays. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements. Day to Day job Duties: - General L1 technical support for hardware and MS Office packages - Answer technical support calls, resolving and escalating to other support groups - Provide support based on email and self-service requests - Document troubleshooting steps and detailed description of the customer incidents and requests - Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures Qualifications - Minimum of 1 year of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience - Minimum of 1 year of technical troubleshooting experience - Degree: High school diploma or equivalent required Requirements - Experience in a call center environment (Nice to Have) - Demonstrate a service philosophy in all interactions with clinicians and colleagues (Nice to Have) - Effective communication and interpersonal skills (Nice to Have) - Proficient typing and English language skills (both verbally and in writing) (Nice to Have) - Strong active listening capabilities to fully understand caller’s needs / requests (Nice to Have) - Exceptional ability to work optimally in a fast-paced environment (Nice to Have) Benefits - Negotiable salary - Grocery Tickets 12% of base salary - Saving fund - 30 days of Christmas bonus - 50% Vacation bonus - Medical insurance (You and your family) - Life insurance - Permanent home office

Role Description Our rapidly growing business is seeking a self-motivated Regional Support Specialist. The person in this role must possess outstanding customer service, organization, and follow-through skills. We are seeking a true leader who is also a team player with the ability to prioritize and undertake individual and team projects to resolve problems independently and expeditiously as well as build strong customer relationships. This person will interact daily with numerous internal partners to improve the customers’ experiences with Premium Guard. Key Responsibilities - Attending to and managing key national accounts’ daily needs and requirements efficiently to achieve maximum customer satisfaction and revenue growth. - Build relationships throughout key national account’s organization in the territory, as well as building relationships with their key customers to provide the highest standard of service. - Solicit new product introductions to the key national accounts and their customers. - Solicit and cultivate new business for the key national accounts in the territory. - Provide product and technical knowledge to customers. - Will work with national accounts to manage changeovers and secure unit box orders to grow revenue. - Support, attend, and participate in key national account’s open houses, trade shows, sales seminars, customer events, etc. - Distribute marketing materials to installers on behalf of PGI and/or the key national account. - Responsible for the analysis of reports, documents, and correspondence relating to the successful operation of the territory. Prepare regularly scheduled reports for internal management and customers. This may include, but is not limited to call reports, customer correspondence, Power BI and Excel reports including sales dollars, unit sales, trend movement, shipments, inventory levels, order fill, etc. for the territory. - Assist key national accounts in setting up new stores. - Regularly support customers’ sales efforts with ride-alongs to make professional installer sales calls. - As required, meet directly with installers and/or consumers to discuss specific product issues. - Perform all other job-related tasks assigned. Qualifications - Must have a strong teamwork mentality as the key national accounts require a team of people to support and serve their needs. - Excellent attention to detail and accuracy. - Professional, personable, and persuasive. - Comprehensive verbal and written communication skills with the ability to multi-task efficiently. - Outstanding work ethic. - Must have strong computer skills - including Microsoft Office/Excel/Outlook/Teams. - Position is home based. - Extensive driving and air travel is required. Expect +/- 10 nights per month of travel. Requirements - College Degree or equivalent work experience preferred. - Must have 5+ years of regional sales experience. Employment Eligibility Employment is contingent upon proof of eligibility to work in the United States. At this time, the company is unable to provide visa sponsorship (including H-1B, H-1B1, or other employment-based visas).

Role Description Propelus is seeking a high-performing Customer Support Specialist to join our CE Broker team. CE Broker is the official continuing education tracking system for over 100 regulatory boards, ensuring healthcare professionals remain compliant and licensed. This is a high-volume, remote role designed for "power users" who thrive in a fast-paced SaaS environment. You will serve as the human connection in an AI-augmented support workflow, providing essential technical assistance to licensed professionals. If you are customer-centric, tech-adaptable, and enjoy the challenge of resolving complex user issues through live support, we want to hear from you. - High-Volume Technical Execution - Multichannel Inbound Support: Provide expert assistance via live chat, email, and phone. Inbound phone support can account for up to 80–100% of your daily activity to meet the needs of the business. - Efficiency & Quality: Maintain a high performance standard, consistently resolving a minimum of 8 tickets per hour while maintaining top-tier customer satisfaction scores. - AI-Augmented Workflow: Work alongside our AI agents, who handle initial triage. You will step in to manage complex human interactions and ensure a seamless customer journey. - Technical Troubleshooting & Feedback - Problem Solving: Go beyond the script to troubleshoot software bugs and navigation issues. You will be the "power user" of the CE Broker platform. - Voice of the Customer: Proactively surface product feedback and recurring friction points to our internal teams to help improve the CE Broker user experience. - Process Improvement: Collaborate with the team to enhance our internal knowledge base and streamline support documentation. Qualifications - SaaS Support Experience: 2+ years in a contact center or technical support role, specifically within the SaaS industry. - Proficiency with Zendesk (or a similar CRM) is required. You must be comfortable navigating deep ticket histories and utilizing macros efficiently. - A positive mindset toward the evolution of AI in the workplace and a proven ability to learn new software platforms quickly. - Excellent verbal and written English. You can translate technical concepts into simple, friendly instructions for non-technical users. (Fluency in Spanish is a major plus!) - Associate’s degree or higher is preferred. Requirements - A quiet, dedicated, and professional home workspace. - High-Speed Internet: Minimum 25–50 Mbps download / 5–10 Mbps upload. - VOIP Stability: A stable connection capable of supporting consistent, high-quality phone calls throughout your entire shift. Benefits - Awarded one of BuiltIn's 2025 Best Places to Work and honored as a Silver Stevie® Award Winner in the 2025 Stevie Awards For Great Employers. - Professional development allowance to help you grow in the ways that mean the most to you. - Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering, your birthday, and becoming a new parent. - For US Employees: 401K with company matching, as well as financial planning education and resources. - Employees can choose from HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for themselves and dependents. - Lifestyle Spending Account (LSA): We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you—whether it’s a gym membership, a meditation app, WFH equipment, or fresh produce delivered to your door. - For LATAM Employees: Your health is our top priority! We cover 100% of your health insurance premiums. Our plans include national and international coverage, so you're protected no matter where you are. - Propelus Flex Club: Our flexible benefits platform gives you monthly points to redeem on what you need most. Plus, you'll get access to exclusive discounts just for being part of our team. - We've got you covered with a life insurance policy, paid 100% by the company. You can also add your beneficiaries at an exclusive, discounted rate.

• Assist internal and external customers with order entry • Provide impeccable customer service and sales support • Maintain accurate customer and territory records • Generate reports and monitor shipment dates • Verify price and terms in accordance with procedures • Develop strong working relationships across the business/functions and with customers • Communicate pertinent information to sales representatives