• Execute and monitor settlement operations for cards, boletos (bank slips), and PIX with external partners. • Execute and monitor onboarding/registration of new clients. • Provide support for internal tickets and assist in resolving issues. • Participate in organizing the product backlog, prioritizing what delivers the most value to customers and the business. • Write simple user stories and acceptance criteria for the technical team. • Contribute to market research and competitor comparisons. • Participate in agile ceremonies (daily stand-ups, reviews, refinements). • Monitor deliveries and the progress of requests.

• Manipulate data and complete analyses related to physician performance. • Calculate physician performance relative to defined objectives and benchmarks. • Calculate corresponding compensation and bonuses. • Produce performance reports and financial statements. • Respond to physician inquiries from assigned medical groups.

• Levantar e documentar os requisitos funcionais e não funcionais, utilizando técnicas como entrevistas, workshops e questionários; • Realizar a modelagem de processos utilizando ferramentas e notações como BPMN e UML; • Elaborar documentos técnicos claros, incluindo especificações de requisitos, casos de uso, histórias de usuário e critérios de aceitação; • Acompanhar o andamento dos projetos através de ferramentas de gerenciamento (ex.: JIRA, Trello, Microsoft Project), garantindo o cumprimento dos prazos e a qualidade das entregas; • Colaborar com as equipes de desenvolvimento, negócios e testes para identificar e implementar melhorias nos processos e soluções; • Contribuir com a análise de dados e métricas para a tomada de decisões informadas e a validação dos requisitos; • Apoiar na realização de testes de aceitação e integração para assegurar que os requisitos foram plenamente atendidos.

Role Description Payment Cycle Analyst III is responsible for conducting both systemic and targeted analysis to identify reimbursement errors and to determine root cause. As well as collaborating with Configuration, Configuration UAT, Enterprise UAT, IT Claims, and Payment Cycle Team members to ensure test scripts are comprehensive. - Provide analytical support and leadership for special projects and initiatives related to reimbursement of claims for both providers and members. - Research and provide recommendations to the Reimbursement Committee for reimbursement of services. - Research claim results to determine potential errors/discrepancies attributed to clinical edits, claims coding, payment policies, and application of fee schedule and rates. - Develop business requirements for payment decisions and manage the implementation process with Configuration, CES, IT and Market stakeholders. - Lead special projects to ensure payment discrepancies are resolved and communicated to the appropriate parties. - Provide payment expertise at provider meetings, Medicaid Fairs, market workgroups, and any other industry related events. - Review and interpret regulatory items and policy manuals to ensure test scenarios support the requirements. - Identify test result outputs and Claim SOPs that need to be modified or created to support new or changed business requirements. - Build library of re-usable tests plans & scripts to support the Market. - Document the status of test results and gaps in testing for future improvements. - Validate Impact Reports to ensure the criteria is consistent with story and universe of claims impacted by the changes. - Approve UAT test scripts and test results prior to promoting changes to production and monitor post production results. - Validate MCA Tests for expected results and communicate information to Reimbursement Analysts and HP Managers for provider notification. - Conduct both systemic and targeted analysis to identify issues with testing and identify process changes for improvement. - Create effective written and oral communication materials that summarize findings and support fact based recommendations that can be shared with Configuration, IT, UAT, Reimbursement Committee, Payment Cycle, and Provider Groups. - Perform any other job related duties as requested. Qualifications - Bachelor's degree required. - Equivalent years of relevant work experience may be accepted in lieu of required education. - Five (5) years of health plan experience or equivalent experience with health plan operations and configuration required. - Experience with user testing required. - Experience with payment methodologies and industry pricers (ex: DRG, APC, SNF, RBRVS) preferred. Requirements - Advanced proficiency level experience in Microsoft Suite to include Word, Excel, PowerPoint, Access and Visio. - Strong computer skills and abilities in Facets or equivalent claim payment system is preferred. - Strong analytical skills with the ability to effectively communicate findings with the Leadership Team. - Demonstrated understanding of claims operations, configuration, and testing related to managed care. - Understanding of regression, unit, and user acceptance testing is required. - Effective listening and critical thinking skills. - Effective problem-solving skills with attention to detail. - Creative thinking to develop positive and negative test scenarios. - Excellent written and verbal communication skills. - Ability to work independently and within a team environment. - Strong interpersonal skills and high level of professionalism. - Ability to develop, prioritize and accomplish goals. - Understanding of the healthcare field and knowledge of Medicaid, Medicare, and Marketplace. - Strong working knowledge of claims processing edits and logic. - Familiar with CMS guidelines / HIPAA and Affordable Care Act. Benefits - Compensation Range: $72,200.00 - $115,500.00. - In addition to base compensation, you may qualify for a bonus tied to company and individual performance. - We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package. Working Conditions - General office environment; may be required to sit or stand for extended periods of time. - Up to 15% (occasional) travel to attend meetings, trainings, and conferences may be required.