Bemobi

• Execute and monitor settlement operations for cards, boletos (bank slips), and PIX with external partners. • Execute and monitor onboarding/registration of new clients. • Provide support for internal tickets and assist in resolving issues. • Participate in organizing the product backlog, prioritizing what delivers the most value to customers and the business. • Write simple user stories and acceptance criteria for the technical team. • Contribute to market research and competitor comparisons. • Participate in agile ceremonies (daily stand-ups, reviews, refinements). • Monitor deliveries and the progress of requests.

• Account portfolio management and revenue expansion • Identify opportunities for upsell, cross-sell and increased product usage. • Propose and execute strategies to grow recurring revenue and improve customer retention. • Lead executive follow-up meetings and present results. • Develop customer success plans aligned with clients’ business objectives. • Operational management and governance • Monitor all initiatives and projects underway within the portfolio. • Ensure prerequisites, dependencies and deliverables are properly mapped and met. • Act as the primary point of contact between customers and internal teams (Product, Engineering, Implementation, Support and Operations). • Monitor execution risks, delays and impacts on customers. • Results and performance analysis • Build and track customer success metrics and indicators. • Assess the impact of implemented actions using KPIs and business metrics. • Perform quantitative and qualitative analyses to validate outcomes. • Identify successful initiatives and structure replication plans for other customers. • Continuous improvement and scalability • Review, document and optimize Customer Success and Implementation processes. • Create and evolve playbooks, frameworks and operational routines. • Identify bottlenecks and opportunities for automation. • Implement best practices to increase predictability, operational efficiency and value delivery.

• Lead implementation projects from kickoff through production go-live. • Create and maintain project schedules, action plans, and milestones. • Ensure adherence to deadlines, scope and defined success criteria. • Coordinate activities between clients and internal teams. • Develop deep understanding of clients' business processes and rules. • Map customer journeys, operational flows and specific requirements. • Translate business requirements into functional specifications for platform configurations and integrations. • Provide technical support to the client throughout the implementation lifecycle. • Define and oversee integrations via APIs, Webhooks and other system communication mechanisms. • Validate technical requirements and support integrated testing. • Identify technical impacts and dependencies that could jeopardize the schedule. • Support user acceptance testing and ensure the solution meets the defined requirements. • Identify opportunities to leverage features and products that enhance client outcomes. • Act in a consultative manner, guiding clients to optimal platform adoption. • Recommend best practices, process improvements and product enhancements that increase value delivery. • Contribute to revenue expansion by identifying opportunities during implementation. • Proactively identify risks, blockers, dependencies and issues that could impact timelines, delivery quality or project outcomes. • Develop mitigation plans and track their execution. • Work proactively to reduce rework and accelerate implementation. • Ensure proper preparation of prerequisites required for each project phase. • Conduct executive, technical and operational meetings. • Translate technical concepts for business stakeholders and business requirements for technical teams. • Produce documentation, presentations and supporting materials. • Ensure alignment among all project stakeholders.

• Act as a technical reference in the architecture of cloud-native distributed systems and microservices • Actively participate in the design, conception, and evolution of high-availability, high-scale platforms focused on real-time financial transaction processing • Collaborate across engineering teams, promoting best practices, architectural consistency, and raising the team's technical level • Make and document architecture decisions clearly, outlining trade-offs, costs, and business impact • Create and evolve infrastructure as code (IaC), ensuring reproducible, secure, and scalable environments • Collaborate with product and business teams, translating requirements into robust technical solutions • Promote a culture of observability, security, and production performance • Adopt and disseminate AI-assisted development practices to increase team velocity and delivery quality

• Take ownership of services, ensuring their quality, availability, and evolution • Participate in and influence the team's technical and architectural decisions • Write code with high test coverage • Develop and maintain services and infrastructure on AWS using Terraform • Ensure application monitoring and observability • Participate in resolving production incidents • Perform deployments through CI/CD pipelines • Participate in code reviews • Support the team in removing impediments • Share knowledge with the team • Provide customer support through dedicated channels • Write and maintain technical documentation

• Proficiency in advanced programming concepts and strong command of the technologies used by the team. • Lead architecture and design discussions and decisions, giving strong consideration to non-functional requirements. • Solid understanding of database concepts, administration, and when to adopt different paradigms. • Act as a reference for software testing, advocating its importance across the team. • Mastery of the full software development lifecycle, from understanding requirements to coding, testing, and deployment. • Lead the development of new features in larger projects, mentoring less-experienced engineers to help them contribute. • Participate in constructive code reviews, focusing on knowledge sharing and establishing common coding guidelines. • Strong understanding of cloud services and proficiency with infrastructure as code. • Strong problem-solving skills, with the ability to navigate complex challenges. • Manage technical debt and advocate for its resolution whenever feasible. • Evaluate new technologies and methodologies for potential adoption within the team.

• Operate and evolve the Data Lake: work with data in its Raw, Processed and Refined zones, including deduplication processes, cataloging and storage optimization (Parquet, Iceberg). • Operate and monitor streaming pipelines via Kafka: create topics, connectors, ACLs, credentials and monitor consumer lag for real-time streaming pipelines. • Contribute to the evolution of the Data Platform API: create and maintain modules of our platform that abstract ingestion processes for users and developers (which may be via files, CDC or data streaming), data processing on Big Data platforms (Spark / Redshift) and pipeline orchestration (Airflow). • Investigate and resolve incidents: interpret failures in pipelines, dataset loads, data duplication and cluster errors, and assist in incident resolution. • Use and contribute to Infrastructure as Code (IaC): use Terraform and operate AWS resources under team guidance. • Participate in modernization and integration initiatives with AI tools: use LLMs to build agents and create tools that integrate AI into our systems (MCP Servers). • Documentation and monitoring maintenance: contribute to technical documentation of our tools and architecture. Maintain our observability tools.

• Develop and maintain features in Go services within the context of a card payments gateway; • Integrate and evolve connections with acquirers (CIELO, REDE, GETNET, among others), ensuring resilience and reliability in transactions; • Build and maintain CI/CD pipelines with Bitbucket, contributing to delivery quality and speed; • Provision and evolve cloud infrastructure on AWS using Terraform (IaC); • Work on the anti-fraud solution coupled to the gateway, collaborating on analysis and mitigation of transaction risks before sending to the acquirer; • Contribute to the technical growth of the team by sharing knowledge and participating in architecture decisions; • Ensure the health and availability of critical systems 24/7, proactively identifying and resolving incidents; • Use AI tools (such as Claude Code) in daily development — code generation, task automation, and agent construction — as a natural part of the team's workflow.

• Develop and maintain new features in services using Java/Kotlin and Golang (desirable); • Build and maintain CI/CD deployment pipelines with Terraform and Bitbucket; • Build and maintain applications with AWS-based cloud infrastructure; • Share and transfer software development knowledge; • Assist in defining new architectures focused on payment flows; • Assist in the development and improvement of application observability; • Work with the team on the structure of data-driven systems.

• Develop and maintain new features in services built with .NET, .NET Core, Node.js, VB6, React, and occasionally other technologies; • Build CI/CD deployment pipelines using Terraform and Bitbucket; • Work with relational and non-relational databases (MySQL, PostgreSQL, DynamoDB); • Monitor the production environment; • Respond to production incidents as needed, at any time; • Share and transfer software development knowledge within the team; • Research, learn, implement, and introduce new technologies and architectures to the team;