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Member Support Administrator
Location
Alabama + 11 moreAll locations: Alabama | Florida | New Mexico | North Carolina | Ohio | Missouri | Pennsylvania | South Carolina | Tennessee | Texas | Virginia | Wyoming
Posted
21 hours ago
Salary
0
Seniority
Junior
Job Description
Member Support Administrator
NSTXL (National Security Technology Accelerator)
• Manage the primary membership inbox; triage, troubleshoot, and resolve member issues regarding platform navigation, account access, and operational questions. • Track inquiry metrics (response times, resolutions) within the CRM and cleanly escalate complex technical, financial, or contract issues to internal teams. • Identify recurring member friction points and proactively update member-facing FAQs and internal resource guides. • Own the administrative intake, vetting, and data entry for new member applications and account setups. • Maintain pristine member records in Salesforce/HubSpot, executing routine data to ensure organization and contact information is accurate. • Handle basic list management, audience segmentation, and pull routine reports to give internal teams visibility into member engagement. • Build and validate audience lists for member announcements, newsletter distributions, and targeted marketing email campaigns. • Proof outbound communications prior to distribution to ensure flawless formatting and compliance with brand standards. • Assist with the logistical coordination, list prep, and production support for live and virtual member webinars and forums.
Job Requirements
- Bachelor’s/Associate's degree OR equivalent professional experience, plus 1+ years in an administrative, help desk, customer success, or membership operations role.
- Demonstrated ability to learn new software quickly and guide non-technical users through system navigation and troubleshooting.
- Exceptional written and verbal communication; comfortable translating complex processes into simple, friendly instructions.
- High attention to detail regarding data entry and recordkeeping, with the ability to manage competing, deadline-driven priorities.
- Self-motivated and disciplined to work effectively in a fully remote environment.
- Hands-on experience with CRMs (Salesforce or HubSpot).
- Familiarity with marketing automation or support ticketing tools (Zendesk, Mailchimp, WordPress, Marketo, etc.).
- Experience supporting webinar production or virtual event execution.
- Background or interest in government contracting, defense tech, or member-based ecosystems.
Benefits
- Health Insurance: Medical and dental – company pays 92% of premiums
- Vision Insurance: Fully covered
- Retirement Plans: 401(k) with employer match up to 4%
- Paid Time Off: Paid sick and safe leave, 10 federal holidays, floating holiday + your birthday, and generous vacation
- Other: Basic Life & AD&D policy company paid
- Voluntary Life
- Flexible & remote work structure
- Wellness reimbursement plan & mental health support
- Community sponsorships
- Donation matching
- Professional development allowance
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