• Provide strategic leadership and direction for the Application Managed Services department, driving operational excellence and achieving service level agreements (SLAs). • Oversee the day-to-day operations of the various clients ensuring metrics are met. • Collaborate with Sales team and Practice Leaders on pricing proposals, statement of work documentation, and client presentations to drive business. • Establish, build and maintain executive-level relationships with CIOs, CFOs, COOs, CMIOs, and other healthcare leaders. • Prepare case studies and present best practices at various conferences and to the internal team. • Develop and manage the application team budget, tracking gross margin and resource utilization to optimize operational efficiency. • Create, monitor and analyze performance metrics, identifying areas for improvement and implementing corrective actions as needed. • Evaluate new technology and provide recommendations on systems that could enhance team performance (i.e. time tracking, capacity, project management). • Provide regular reporting and presentations to leadership, highlighting performance, challenges, and recommendations for improvement.

• Articulate the value of the Tanium platform to decision makers and expertly manage the complex sales cycle • Nurture and develop relationships within the assigned territory and/or accounts, presenting to the C-suite the value of the Tanium platform • Work with the Partner and Marketing teams to define and support prospecting and sales efforts within assigned territory and/or accounts • Generate appropriate sales development activity to ensure healthy pipeline management • Accurately forecast, maintaining excellent SFDC hygiene • Conduct online webinars or in-person presentations to generate qualified leads • Travel as needed

• Develops and leads the overarching Managed Markets commercial strategy to optimize profitable access and drive revenue growth. • Sets annual business plans, revenue targets, and key account priorities; continuously refines execution to maximize performance. • Owns performance management, including share and profitability tracking, and drives targeted strategies, messaging, and tactics to optimize results. • Partners with Marketing and Commercial teams to translate brand strategy into managed care and product portfolio strategies, value propositions, and promotional programs. • Develops pricing and contracting strategies aligned with market dynamics and long-term portfolio objectives. • Leads contracting lifecycle, including negotiation, approvals, execution, and implementation of agreements. • Drives access initiatives and pull-through programs to enhance reimbursement, awareness, and product uptake. Monitors channel and customer performance to identify opportunities, optimize support, and deliver incremental growth. • Supports product launches with accountability for access and market share achievement. • Builds strong cross-functional alignment across Sales, Marketing, Medical, and Finance; ensures a seamless customer experience through effective account management integration. • Oversees external vendors and ensures projects are delivered on time and within budget. • Implements and manages systems to track account activity, formulary access, and market share performance. • Leads, develops, and mentors a high-performing team; drives hiring, performance management, and career development. • Represents the organization internally and externally, ensuring accurate communication of business priorities and industry trends. • Ensures compliance with company policies, quality standards, and regulatory requirements.

• Educate and develop team members • Roll out process changes and projects • Troubleshoot questions from team and outside stakeholders • Oversee RN denials management specialists • Post pre-bill utilization management reviews • Conduct calls with payer UR teams • Manage workflow and queue designation • Collaborate with Internal RCM teams