MorganFranklin Consulting

• The Level 1 Call Center Agent will be responsible to support customers from our 24x7 call center. • This person must provide exceptional call center support. • Customer Service and Communication skills are a must and critical to the success of this role. • Ticket/Issue Escalations for assigned call center • Accurately process and record call transactions using a computer and designated tracking software • Assist with last-minute coverage needs • Review customer’s information and determine the issue by evaluating and analyzing the symptoms • Deliver service and support to end-users, including via remote connection or over the Internet • Research required information using available resources • Follow standard processes and procedures • Follow up and make scheduled call backs to customers where necessary • Stay current with email, team chats, system information, changes, and updates • Follows proper escalation procedures as defined by management • Ensure customers receive prompt, accurate and courteous service

• The Level 1 Call Center Agent will be responsible to support customers from our 24x7 call center. • This person must provide exceptional call center support. • Ticket/Issue Escalations for assigned call center • Accurately process and record call transactions using a computer and designated tracking software • Assist with last-minute coverage needs • Review customer’s information and determine the issue by evaluating and analyzing the symptoms • Deliver service and support to end-users, including via remote connection or over the Internet • Research required information using available resources • Follow standard processes and procedures • Follow up and make scheduled call backs to customers where necessary • Stay current with email, team chats, system information, changes, and updates • Follows proper escalation procedures as defined by management • Ensure customers receive prompt, accurate and courteous service

Role Overview This role reports to the Director, Marketing Business Partner – Business Unit Marketing & Solutions and is responsible for Business Unit stakeholder management, consulting marketing strategy, enablement, and socializing marketing reporting across Highspring’s Consulting business. This role partners closely with Consulting leadership to define marketing priorities, develop and execute Consulting-specific marketing strategies, and ensure sales and consulting teams are enabled with the right messaging, materials, and programs to drive demand and growth. Acting as the primary liaison between the Consulting business and Global Marketing, the Senior Manager ensures enterprise and integrated solution narratives are translated into relevant, client-centric consulting execution. This is a hands-on, strategic role requiring both strong consulting business acumen and a roll-up-your-sleeves approach to planning, execution, and optimization. Success in This Role Looks Like Consulting has clear, differentiated marketing strategies aligned to growth priorities and buyer needs. Consulting leaders view marketing as a trusted, strategic partner. Consulting campaigns and programs drive contributable business impact. Consulting sales teams are enabled with strong, relevant, and up-to-date materials. Marketing insights meaningfully inform Consulting and enterprise decision-making. Your Impact Consulting Marketing Strategy & Execution Serve as the marketing subject-matter expert for Consulting offerings, capabilities, and solutions, representing the voice of the Consulting business in marketing strategy and execution. Develop and manage Consulting marketing strategies and roadmaps aligned to enterprise priorities, Consulting revenue objectives, and go-to-market motions. Drive execution of demand-generation and awareness initiatives that support Consulting pipeline growth and strategic accounts. Stakeholder Management & Business Partnership Serve as the primary marketing partner to Consulting leadership and practice leaders, owning day-to-day stakeholder management and alignment. Build strong, trusted relationships with Consulting, sales, and solutions leaders. Translate Consulting business needs into clear marketing briefs and priorities for Global Marketing and cross-functional teams. Partner closely with the Director, Marketing Business Partner to align priorities, escalate needs, and share insights. Campaigns, Channels & Activation Partner with Global Marketing teams to design and activate Consulting-focused campaigns, thought leadership programs, and solution launches. Identify opportunities to leverage enterprise and integrated campaigns to support Consulting growth and cross-solution selling. Collaborate with marketing colleagues to develop and execute multi-channel strategies, including content, events, PR, social media, email, digital, and sales enablement. Sales Enablement & Consulting Collateral Lead development and ongoing refinement of Consulting sales enablement materials, including solution overviews, pitch decks, one-pagers, case studies, POVs, and use-case content. Ensure materials reflect Consulting buyer needs, solution differentiation, and enterprise brand standards. Partner with Campaigns & Enablement and Brand teams to ensure Consulting assets are scalable, current, and market-ready. Performance Reporting & Optimization Provide regular reporting and insights to the Director, Marketing Business Partner and Consulting leadership on marketing performance, campaign effectiveness, and pipeline influence. Work with Growth and Performance to continuously refine Consulting marketing strategies and execution through marketing reporting, consulting team feedback, and market insights. Track progress against Consulting marketing goals and partner with marketing to recommend optimization opportunities. Brand Stewardship & Market Insight Act as a Highspring brand ambassador for the Consulting business, ensuring alignment to enterprise brand strategy, messaging, and storytelling. Monitor market trends, competitor activity, and buyer feedback relevant to Consulting services and solutions. Share insights broadly across business and marketing teams to support a continuous feedback loop from Consulting execution back into enterprise strategy. Your Experience: Bachelor's degree in Marketing or related field required 5-8 years of experience in B2B Marketing for consulting or professional services, with preferable experience in leveraging ABM tactics. Fluency in multi-channel marketing strategies that directly tie to business outcomes. Exceptional stakeholder management skills and experience managing marketing priorities for multiple teams. Clear, concise communication style with an emphasis on driving outcomes. Ability to translate business needs into impactful marketing tactics. Demonstrates organized, proactive work style to meet deadlines and minimize last-mile changes. Preferred experience in project management tools, such as Monday.com. Location: Remote or hybrid Travel Requirements: Base Compensation Range $100,000 — $120,000 USD

ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 65,000 professionals, present in more than 40 countries across the five continents, all contributing in our mission to design a better planet. Are you a passionate individual who wants to make a difference, promote sustainable development, and find solutions to the biggest global challenges including climate change, overpopulation, and water scarcity? Come and join us in building the infrastructure our planet needs to achieve a sustainable future. Acciona offers a competitive salary, relocation assistance where relocation is required and approved, 401(k) retirement plan, medical, dental, vision, life, short and long-term disability benefits, tuition reimbursement, paid time off, and more. Job Description POSITION PURPOSE/SUMMARY The Prime Contracts Administrator is committed to supporting The Company on contractual claims and contractual management. LOCATION This position is based in Lake Charles, LA. PRIMARY DUTIES & RESPONSIBILITIES Administration and Supervision of contract and commercial functions. Track key contract milestones, deliverables, and renewal dates to ensure timely action. Commercial and contractual advice to Managers and project team. Development and implementation of commercial and contractual management procedures. Drafting contractual communications to the Client. Risk identification and mitigation of all commercial risks. Commercial reporting and analysis of financial position of the project. Prepare, review, and coordinate progress payment certificates. Training and development of commercial and project staff. Support, when required, to Subcontract and Procurement. Work closely with legal, finance, and project teams to address contract issues and discrepancies. Ensure compliance with all contractual agreements related to federal, and state laws, particularly applicable Occupational Health & Safety Acts/Construction Safety Act regulations and environmental requirements in coordination with Prime Contract Manager and Legal Counsel. The Company is an Equal Opportunity Employer Required Skills and Competencies KNOWLEDGE, ABILITIES, & SKILLS FOR SUCCESS Effectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, vendors, etc. Ability to use appropriate computer programs (including, but not limited to, Microsoft Office Suite) which includes having proficient computer skills and the ability to adapt and learn as programs and processes change. Ability to work as a team member and exert initiative to work independently to reach a goal. Ability to embrace change in the workplace while encouraging others to seek innovative approaches. Ability to function effectively as a team player and collaborator. Ability to work a flexible work schedule, including overtime and work additional and/or different hours, including but not limited to nights, weekends, and/or holidays, as needed, to best serve the business operations. QUALIFICATIONS At a minimum, the Prime Contracts Administrator must have a bachelor’s degree in engineering, business administration, construction management, or equivalent field of study, along with 5+ years of construction related commercial and contractual management experience on a major civil project or a high school diploma, or equivalent, along with 9+ years of construction related commercial and contractual management experience on a major civil project. Experience with Design Build Contracts is preferred. ACCIONA has been given the Top Employer 2022, 2023, 2024 & 2025 certification in US, as well as the Top Employers North America 2022, 2023, 2024 & 2025 seal, which certifies the company's commitment to excellence in human resources management and those who focus on putting their people first through their exceptional HR policies. As a company that values diversity as a source of talent, we work to foster an inclusive environment that promotes respect, belonging and engagement so that all people can participate on an equal opportunity basis. We invite everyone to apply regardless of origin, circumstances, background or condition.

• Serve as the marketing subject-matter expert for Consulting offerings, capabilities, and solutions, representing the voice of the Consulting business in marketing strategy and execution. • Develop and manage Consulting marketing strategies and roadmaps aligned to enterprise priorities, Consulting revenue objectives, and go-to-market motions. • Drive execution of demand-generation and awareness initiatives that support Consulting pipeline growth and strategic accounts. • Serve as the primary marketing partner to Consulting leadership and practice leaders, owning day-to-day stakeholder management and alignment. • Build strong, trusted relationships with Consulting, sales, and solutions leaders. • Translate Consulting business needs into clear marketing briefs and priorities for Global Marketing and cross-functional teams. • Partner closely with the Director, Marketing Business Partner to align priorities, escalate needs, and share insights. • Partner with Global Marketing teams to design and activate Consulting-focused campaigns, thought leadership programs, and solution launches. • Identify opportunities to leverage enterprise and integrated campaigns to support Consulting growth and cross-solution selling. • Collaborate with marketing colleagues to develop and execute multi-channel strategies, including content, events, PR, social media, email, digital, and sales enablement. • Lead development and ongoing refinement of Consulting sales enablement materials, including solution overviews, pitch decks, one-pagers, case studies, POVs, and use-case content. • Ensure materials reflect Consulting buyer needs, solution differentiation, and enterprise brand standards. • Partner with Campaigns & Enablement and Brand teams to ensure Consulting assets are scalable, current, and market-ready. • Provide regular reporting and insights to the Director, Marketing Business Partner and Consulting leadership on marketing performance, campaign effectiveness, and pipeline influence. • Work with Growth and Performance to continuously refine Consulting marketing strategies and execution through marketing reporting, consulting team feedback, and market insights. • Track progress against Consulting marketing goals and partner with marketing to recommend optimization opportunities. • Act as a Highspring brand ambassador for the Consulting business, ensuring alignment to enterprise brand strategy, messaging, and storytelling. • Monitor market trends, competitor activity, and buyer feedback relevant to Consulting services and solutions. • Share insights broadly across business and marketing teams to support a continuous feedback loop from Consulting execution back into enterprise strategy.

• Serves as a primary analyst on routine maintenance, build and configuration in Epic. This entails: • Collecting, accurately documenting and resolving client trouble tickets and requests • Participating in after hours on-call rotation • Leads application build for their areas regarding Epic Upgrades. This includes: • Nova Note Review • Nova Note Build • Unit testing, application testing and integrated testing • Supporting the go live in a command center setting • Proactively identifies areas for improvement within applications and suggests potential solutions in coordination with other teams • Mentors junior analysts on Epic build • Builds strong relationships both with the client and their peers • Other duties as assigned