• Provide support to a Claims Director with leadership and claim technical responsibilities • Oversee work done within the Real Property Appraisal staff • Deliver operational effectiveness in leveraging technology and analytics • Balance management responsibilities and individual contributor responsibilities as needed • Attract, hire, retain, and provide a high level of training with the support of leadership team • Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation

• Oversee technician hiring, time off and timecard approvals, and career development. • Identify training needs and close skill gaps by cross-training team members to build core strengths. • Train and mentor developing technicians in electrical safety and equipment maintenance. • Support technicians and assist with project management at site. • Serve as the front-line communicator to customers, site leaders, and teams. • Assist customers with annual budgeting for improvements, repairs, and campaigns. • Join weekly/monthly customer performance calls and provide monthly site summaries to Performance Engineering. • Schedule and plan work to minimize downtime and ensure team safety. • Manage CMMS work order reviews for accuracy and out-of-scope billing. • Track inspections, schedules, and parts consumption through CMMS. • Partner with leadership to identify and improve inefficiencies, processes, and gaps. • Lead by example—set the standard for safety, quality, and excellence. • Troubleshoot, diagnose, and resolve offline turbine issues, restoring them to service. • Identify turbine performance issues and develop plans for corrective action, ideally during scheduled maintenance. • Ensure all equipment operates with only approved solutions, hardware, and software. • Perform quality checks to confirm technician and contractor work meets standards. • Coordinate large corrective work with contractors as needed. • Champion a strong EHS culture, utilizing stop-work authority when necessary. • Manage the safe and reliable operation of utility-scale BESS and Solar facilities across the assigned region. • Ensure compliance with all company, customer, utility, OSHA, NERC, NFPA, and environmental requirements. • Monitor asset performance, availability, reliability, and contractual KPIs. • Lead root cause analyses (RCA) for equipment failures and recurring operational issues. • Develop corrective action plans and drive continuous improvement initiatives. • Support commissioning, energization, acceptance testing, and performance verification activities.

About CrunchyrollFounded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love. Join our team, and help us shape the future of anime! We are looking for a detail-driven Metadata Manager to support the accuracy, structure, and scalability of our data and content systems. This role plays a key part in ensuring high-quality metadata, enabling efficient content delivery, and driving alignment across teams. Responsibilities: - Communicate meaningful, actionable insights from large data and metadata sources to stakeholders - Establish and maintain standards for data quality, taxonomy, and metadata management to ensure data is reliable, consistent, and accessible - Enter and manage descriptive metadata across all localized languages within CMS tools - Validate hierarchical structures registered by the data governance team to ensure accuracy and alignment - Analyze data received from licensors and cross-functional teams to ensure compliance with delivery requirements and standards - Perform ongoing data quality checks, audits, and issue resolution to maintain data integrity - Build strong cross-functional partnerships and drive consensus on data standards, workflows, and best practices - Create and maintain SOP documentation to support evolving standards, processes, and guidelines - Contribute to building and refining hierarchies that power the digital supply chain and content discoverability - Manage go-to-market (GTM) rollouts, including verifying dataset completion, tracking readiness, and managing timelines About You: - 5+ years of experience in Metadata management, data operations, or a related role within the anime, media or entertainment industry. - 3+ years of experience managing projects using various organizational tools. - 3+ years of experience in Google Workspace, Microsoft Office, and collaboration tools. - Advanced Airtable proficiency. - Multi-lingual speakers are a plus! About our ValuesWe want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value - Courage. We believe that when we overcome fear, we enable our best selves. - Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding. - Kaizen. We have a growth mindset committed to constant forward progress. - Service. We serve our community with humility, enabling joy and belonging for others. Our commitment to diversity and inclusionOur mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business. We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation. Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.

• Build and govern the PS delivery methodology • Define and maintain the implementation framework — phases, milestones, go/no-go criteria, and sign-off standards — for all customer segments (SMB, Mid-Market, Enterprise) • Ensure methodology is documented, version-controlled, and consistently adopted across the delivery team • Own the PS portfolio view and health reporting • Maintain a real-time view of all active implementations: stage, health score, risk flags, and projected go-live dates • Produce weekly and monthly reporting for PS leadership and cross-functional stakeholders • Design and enforce the escalation framework • Build the tiered escalation model that governs when accounts move from CSM-level to management-level to ELT visibility • Define triggers, SLAs, and DRI accountability at each tier so no at-risk account goes undetected past defined thresholds • Lead the post-implementation RCA program • Own the RCA process for contract rejections and high-risk churns — including template selection, root cause categorization, corrective action assignment, and aggregate trend reporting • Ensure learnings are fed back into the delivery methodology and playbooks on a regular cadence • Drive PS tooling and process infrastructure • Own the configuration and adoption of PS tooling (Salesforce, Gainsight, project tracking) so systems reflect ground truth, not a best-case view • Ensure IMs and CSMs spend time on customers, not on admin overhead • Build and maintain implementation playbooks • Develop playbooks by customer type (service-only, construction, ERP-integrated) that reflect current product capabilities, known integration requirements, and field learnings • Maintain them as living documents — updated after every significant account learning.