• Provide customer service and support via phone, online chat, or text. • Call center-based customer support in response to a high volume of low complexity inquiries. • Acting as liaison between customers, production and distribution departments related to specific customer orders. • Providing technical and non-technical customer support in a walk-in service center. • Communicates information that requires some explanation or interpretation. • Solves problems while able to anticipate additional needs/requests.

• Accurately place orders into the system from customer-issued PO’s • Follow-up on orders to ensure their successful delivery within customer expectations. • Lead open order management, insuring that open orders are delivered to the customer expediently and accurately • Confirm that all invoicing activity is taking place in a timely and accurate manner • Take a proactive role with problem resolution at the customer and supplier levels • Learn about the programs available at our major vendor suppliers in order to source products via the most advantageous price to ePlus • Assist customers with Returns issues, order inquiries, and any other requests for information • Develop successful relationships with sales, vendors, and internal departments • Assist with quoting • Offer add-on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies • Use proper decorum in all communications with customers both internal and external • Projects and additional responsibilities as needed or assigned

• Interact with Croatian-speaking customers through various channels to address inquiries and provide support related to tourism products and services. • Offer detailed information on travel destinations, accommodations, and activities to enhance customer experience. • Assist customers in planning their trips and making reservations as needed. • Resolve customer issues and complaints promptly while maintaining a high standard of service. • Document customer interactions accurately in the CRM system for tracking and service improvement purposes. • Collaborate with team members to share insights and improve service delivery and customer satisfaction. • Stay updated on tourism trends and product knowledge to provide informed assistance.

• Engage with Dutch-speaking customers through phone, email, and chat, addressing inquiries related to tourism products and services. • Provide detailed information about travel destinations, accommodations, and activities to enhance the customer experience. • Assist customers in planning their trips, making reservations, and providing support during their journeys. • Resolve any issues or complaints promptly, ensuring a high level of customer satisfaction. • Document customer interactions and feedback in the CRM system for tracking and service improvement purposes. • Work collaboratively with team members to identify opportunities for enhancing service quality and customer satisfaction. • Stay informed about tourism trends and product offerings to provide knowledgeable assistance to customers.