• Accurately place orders into the system from customer-issued PO’s • Follow-up on orders to ensure their successful delivery within customer expectations. • Lead open order management, insuring that open orders are delivered to the customer expediently and accurately • Confirm that all invoicing activity is taking place in a timely and accurate manner • Take a proactive role with problem resolution at the customer and supplier levels • Learn about the programs available at our major vendor suppliers in order to source products via the most advantageous price to ePlus • Assist customers with Returns issues, order inquiries, and any other requests for information • Develop successful relationships with sales, vendors, and internal departments • Assist with quoting • Offer add-on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies • Use proper decorum in all communications with customers both internal and external • Projects and additional responsibilities as needed or assigned

• Interact with Croatian-speaking customers through various channels to address inquiries and provide support related to tourism products and services. • Offer detailed information on travel destinations, accommodations, and activities to enhance customer experience. • Assist customers in planning their trips and making reservations as needed. • Resolve customer issues and complaints promptly while maintaining a high standard of service. • Document customer interactions accurately in the CRM system for tracking and service improvement purposes. • Collaborate with team members to share insights and improve service delivery and customer satisfaction. • Stay updated on tourism trends and product knowledge to provide informed assistance.

• Engage with Dutch-speaking customers through phone, email, and chat, addressing inquiries related to tourism products and services. • Provide detailed information about travel destinations, accommodations, and activities to enhance the customer experience. • Assist customers in planning their trips, making reservations, and providing support during their journeys. • Resolve any issues or complaints promptly, ensuring a high level of customer satisfaction. • Document customer interactions and feedback in the CRM system for tracking and service improvement purposes. • Work collaboratively with team members to identify opportunities for enhancing service quality and customer satisfaction. • Stay informed about tourism trends and product offerings to provide knowledgeable assistance to customers.

POSITION DEFINITION: This is an entry level position with responsibilities for handling customer requests, inquiries and complaints. As a professional service provider, the CSR I interacts with Kingdom Vision Builders LLC . customers to provide them with information and address their needs either in person or through the telephone. Essential Duties And Responsibilities Responds quickly and accurately to routine customer requests, inquiries, and complaints, providing proper and timely follow-up. Responds to customer contacts in person, by telephone or via written correspondence. Provides accurate and timely information in response to customer service requests, or complaints, including but not limited to billing, payments, credit arrangements, adjustments, service requests, meter information, rate schedule changes, and coordination with engineering and construction Efficiently utilizes the Oracle CC&B CIS system to update customer information, create new accounts, generate and complete field activities, review meter reads in preparation for billing, and post customer payments. Accurately documents customer interactions in real time Provides customer support during high-volume periods, outages, and emergency events while maintaining professionalism and composure Skills And Competencies Familiar with MS Office Suite Strong written and verbal communication skills Energetic and self-motivated team player with ability to work effectively and cooperatively with team members Outstanding customer service skills Ability to plan and prioritize work Accuracy with record keeping and strong ability to organize Ability to navigate multiple computer systems simultaneously Ability to adapt to frequent process, system, and regulatory changes Minimum Qualifications