• Interact with Croatian-speaking customers through various channels to address inquiries and provide support related to tourism products and services. • Offer detailed information on travel destinations, accommodations, and activities to enhance customer experience. • Assist customers in planning their trips and making reservations as needed. • Resolve customer issues and complaints promptly while maintaining a high standard of service. • Document customer interactions accurately in the CRM system for tracking and service improvement purposes. • Collaborate with team members to share insights and improve service delivery and customer satisfaction. • Stay updated on tourism trends and product knowledge to provide informed assistance.

• Engage with Dutch-speaking customers through phone, email, and chat, addressing inquiries related to tourism products and services. • Provide detailed information about travel destinations, accommodations, and activities to enhance the customer experience. • Assist customers in planning their trips, making reservations, and providing support during their journeys. • Resolve any issues or complaints promptly, ensuring a high level of customer satisfaction. • Document customer interactions and feedback in the CRM system for tracking and service improvement purposes. • Work collaboratively with team members to identify opportunities for enhancing service quality and customer satisfaction. • Stay informed about tourism trends and product offerings to provide knowledgeable assistance to customers.

POSITION DEFINITION: This is an entry level position with responsibilities for handling customer requests, inquiries and complaints. As a professional service provider, the CSR I interacts with Kingdom Vision Builders LLC . customers to provide them with information and address their needs either in person or through the telephone. Essential Duties And Responsibilities Responds quickly and accurately to routine customer requests, inquiries, and complaints, providing proper and timely follow-up. Responds to customer contacts in person, by telephone or via written correspondence. Provides accurate and timely information in response to customer service requests, or complaints, including but not limited to billing, payments, credit arrangements, adjustments, service requests, meter information, rate schedule changes, and coordination with engineering and construction Efficiently utilizes the Oracle CC&B CIS system to update customer information, create new accounts, generate and complete field activities, review meter reads in preparation for billing, and post customer payments. Accurately documents customer interactions in real time Provides customer support during high-volume periods, outages, and emergency events while maintaining professionalism and composure Skills And Competencies Familiar with MS Office Suite Strong written and verbal communication skills Energetic and self-motivated team player with ability to work effectively and cooperatively with team members Outstanding customer service skills Ability to plan and prioritize work Accuracy with record keeping and strong ability to organize Ability to navigate multiple computer systems simultaneously Ability to adapt to frequent process, system, and regulatory changes Minimum Qualifications

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description In the Support Specialist role, you represent Fetch every day as the connection between our users and everyone working behind the scenes. While helping our users and ensuring they continue to use Fetch is your highest priority, we also need you to spot trends and help troubleshoot tricky technical issues. Your interactions will be largely through app-based email, utilizing a variety of software tools to solve the issues our users experience. Fetch is growing insanely fast, and constantly adapting to new opportunities and challenges. Change is a constant. Your ability to stay up-to-date and on top of rapid-fire communication is critical. You will be joining a team that is largely remote, but with stunning offices in Madison, Chicago, and Birmingham. We like to have fun, whether in person or over Zoom. You will be given all of the tools, training, and support required to succeed. Your desire to build something big, your quick mind, appetite for challenge, and drive to be the best professional version of yourself will set you apart from other candidates. This is a 12-month, full-time temporary position and this role can be held from one of our US offices or remotely in the United States. During this time, you’ll be eligible to enroll in Fetch’s comprehensive benefits package. Hours: - Currently hiring for 2nd shift. - Schedule: 3:30pm-12:00am CST. - Full time 5 days/week position. - Fetch's Flexible PTO policy is generous, but each person's ability to take off a given day is dependent on that day's business needs. - Requests for particular days off, including holidays, are not guaranteed, and may be denied based on minimum staffing requirements. - Support Team operates 7 days per week; working holidays is required when a holiday falls on a day you are scheduled to work; holidays are paid at 1.5x your normal pay rate. - Future training may require a change in schedule for 1-2 days, but 2 weeks notice will be provided. Qualifications - Technically Proficient: Google is your best friend. - Fast Learner: Rapid fire communication works for you. - Adapts to Change: New things are your vibe. - OK with Repetition: OK with Repetition. - Self-Motivated: You bet on you and win every time! - Seeks Feedback: Even LeBron needs a coach. - Maintains a Positive Attitude: Happiness is more than just an emoji. - Professional and Accountable: Not everything can be solved with a meme. - Maintains Focus: “I’m in the zone.” - Service Minded: Does what is best for our users, even if it’s difficult for us. - Resourceful: You follow life hacks. - Problem Solving: You know that clearing the cache and cookies is a good place to start. - Team Mindset: Gaming is fun. Multi-player gaming is also fun. Preferred Requirements - Extensive technical knowledge. - Fluency in written Spanish. Compensation At Fetch, we offer competitive compensation packages including hourly salary and benefits to the exceptional folks we hire. The approved compensation for this position is an hourly rate of $20.20. Discover our benefits and how our employees live rewarded at https://fetch.com/careers .