• Provide telephonic case management for Workers’ Compensation cases. • Assess medical appropriateness of treatment plans and coordinate services to optimize recovery and cost efficiency. • Develop, implement, and modify individualized case management care plans. • Perform ongoing clinical assessments and review medical records to ensure quality and timely care. • Identify and address barriers to recovery with proactive action planning. • Coordinate communication between injured workers, employers, providers, insurers, and other stakeholders. • Promote and document return-to-work capability at each medical milestone. • Ensure compliance with state-mandated treatment guidelines, nationally published protocols, and client requirements. • Track outcomes including patient satisfaction, return-to-work progress, and disability duration. • Utilize utilization review tools when indicated (pre-certification, concurrent review, retrospective review, medical director review). • Monitor provider and vendor performance to ensure quality and appropriate care delivery. • Maintain detailed and accurate documentation within the case management system. • Serve as a patient advocate while adhering to all legal, ethical, accreditation, and regulatory standards. • Participate in Quality Assurance, Grievance, or other committees as assigned. • Provide training or mentorship to claims staff or junior team members as appropriate. • Perform additional duties as assigned.

• Own the team’s shift to an agentic operating model across both Delivery and Quality Intelligence. • Lead the design and delivery of onboarding, upskill, and continuous learning programs across all support tiers and channels. • Lead a team of QA analysts focused on audit execution, model validation, and trend identification. • Build the QA-to-coaching routing, calibration cadence, and feedback frameworks. • Serve as the connective tissue between learning outcomes, quality signals, and business priorities. • Own the KPI framework across both teams and translate program activity into business impact.

• Provide thought leadership, science direction, and technical, analytical, and public outreach support to advance the UCS goal to promote the safety and security of nuclear power and the nuclear fuel cycle. • Conduct research and analysis in support of UCS’ nuclear power safety project and energy campaign and work collaboratively with coalition and grassroots partners. • Serve as a spokesperson and technical expert representing UCS in public forums and with media, policymakers, regulators, and stakeholders. • Design and implement research and analysis in accordance with legal requirements for human subjects and environmental protection and upholding principles of scientific excellence. • Work with leadership and colleagues to ensure that organizational and programmatic goals, strategies, priorities and decisions are grounded in, and informed by, the best available science and advance campaign goals and objectives. • Identify strategic opportunities for new areas of research including novel analytical or policy work. • Implement collaborative work across programs to develop and test evidence-based solutions for policy, regulatory, and other decision-making challenges. • Manage research and analysis projects on nuclear power and nuclear safety issues, including scoping, planning, execution, and evaluation. • Write, edit and review peer-reviewed papers, reports, fact sheets, issue/policy briefs, and other materials highlighting the results of various analyses following UCS protocols for review, production, and presentation of results. • Communicate and uplift UCS’s priorities online and through social media by writing blog posts, web copy and other digital content. • Support fundraising and development efforts through donor meetings and other efforts to cultivate relationships.

• Represent the organization on contractual matters and provide expert guidance to internal stakeholders. • Ensure all contracting activities comply with corporate policies, procedures, and governance requirements. • Lead the negotiation and execution of complex commercial contracts. • Review customer RFPs, assess requirements and terms, support proposal development, and coordinate internal approvals. • Identify contractual and business risks and recommend clear, practical mitigation strategies. • Partner with program management and develop an understanding of relevant products, services, and technical considerations. • Deliver strategic analysis and recommendations to support business and contractual decisions. • Prepare accurate, complete, and professionally formatted documentation for negotiations and contractual records. • Maintain organized, audit-ready contract files in accordance with departmental standards. • Manage multiple projects of varying complexity while meeting deadlines and quality expectations. • Support business travel up to 10%.