Pioneer of the Connected Operations Cloud
Senior Manager, Support Readiness & Quality Insights
Location
United States
Posted
2 days ago
Salary
$118.4K - $190.4K / year
Seniority
Senior
Job Description
Senior Manager, Support Readiness & Quality Insights
Samsara
• Own the team’s shift to an agentic operating model across both Delivery and Quality Intelligence. • Lead the design and delivery of onboarding, upskill, and continuous learning programs across all support tiers and channels. • Lead a team of QA analysts focused on audit execution, model validation, and trend identification. • Build the QA-to-coaching routing, calibration cadence, and feedback frameworks. • Serve as the connective tissue between learning outcomes, quality signals, and business priorities. • Own the KPI framework across both teams and translate program activity into business impact.
Job Requirements
- 13+ years of related professional experience, with at least 5 years in a people management role leading multi-functional teams
- Demonstrated experience leading teams through technology or operational transformation, with a working knowledge of how AI tools are reshaping support and enablement functions
- Demonstrated experience partnering across functions including operations, product, or go-to-market to align program strategy to business priorities
- Strong program management skills including cross-functional leadership, systems thinking, and data-driven decision making
- Excellent communicator who can operate fluidly from analyst-level detail to VP-level narrative
- B.A./B.S., preferably in education, business, or another quantitative discipline
Benefits
- comprehensive health and parental leave plans
- professional development stipend
- flexible, employee-led remote model
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