The Auctus Group

Role Description The Auctus Group is seeking a Spanish Bilingual Customer Service Coordinator to support patient and client communication in a healthcare billing environment. This role is responsible for handling inbound and outbound calls, assisting patients with billing-related questions, explaining statements and Explanation of Benefits (EOBs), processing payments, documenting interactions accurately, and coordinating with internal teams to resolve billing concerns. The ideal candidate is fluent in both English and Spanish, has strong customer service skills, understands the importance of accuracy and professionalism in healthcare-related conversations, and is comfortable working across multiple billing systems, EHR/EMR platforms, and communication tools. Qualifications - Must be fluent in English and Spanish, both verbally and in writing. - Strong ability to communicate professionally with Spanish-speaking patients, customers, clients, and internal team members. - Previous customer service, call center, healthcare, medical billing, patient accounts, or revenue cycle experience preferred. - Knowledge of healthcare billing, insurance coverage, medical claims, Explanation of Benefits, and patient statement processes is strongly preferred. - Ability to assess problem areas, ask the right questions, and address concerns effectively. - Strong written and verbal communication skills. - Customer-focused mindset with the ability to serve patient and client needs professionally. - Experience using Microsoft Office Suite, including Outlook, Word, Excel, and Teams. - Experience with softphone systems such as RingCentral or similar platforms preferred. - Comfortable using web browsers, billing systems, EHR/EMR systems, and other software applications. - Excellent organizational skills and strong attention to detail. - Ability to track, address, and resolve problems accurately. - Ability to multitask in a fast-paced environment while maintaining accuracy and professionalism. - Ability to work full-time during regularly scheduled business hours, with flexibility for additional hours as business needs require. - Ability to work from home with integrity, accountability, and minimal supervision. Requirements - Fluent bilingual communication in English and Spanish. - Ability to organize work, set priorities, and complete tasks independently. - Ability to work effectively with a diverse group of people, including patients, clients, and internal teams. - Strong collaboration skills and ability to work well as part of a remote team. - Excellent computer skills, including Microsoft Office Suite and general software navigation. - Ability to learn and adapt to new systems, tools, client workflows, and healthcare billing platforms. - Proficiency in data entry and use of a 10-key numeric pad preferred. - Strong listening, problem-solving, and de-escalation skills. - Ability to maintain confidentiality and professionalism when handling patient and account information. Required Experience - At least 1–3 years of experience in customer service, call center operations, healthcare operations, medical billing, patient accounts, or a related role. - Experience supporting Spanish-speaking customers or patients is required. - Experience in a healthcare, medical billing, revenue cycle, or multi-client/multi-entity organization is preferred. - Prior experience as a Customer Service Coordinator, Patient Account Representative, Operations Coordinator, Billing Support Representative, or similar role is a plus. Physical Demands The physical demands described below are representative of those required to successfully perform the essential functions of this remote position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this role, the employee is regularly required to sit, talk, and hear. - The employee is regularly required to use a computer keyboard and mouse. - The employee is frequently required to use hands, handle or feel objects, and reach with hands and arms. - Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment This role operates in a remote work environment. The position routinely uses standard office equipment and tools such as a computer, phone or softphone system, headset, internet-based applications, Microsoft Office tools, billing systems, and EHR/EMR platforms. The employee must maintain a professional, quiet, and secure work-from-home environment suitable for handling patient calls and confidential information. Language Requirement This position is specifically for Spanish Bilingual candidates. Candidates must be able to communicate confidently and professionally in both English and Spanish to support patients, clients, and internal teams.

Role Description We are seeking a detail-oriented and highly organized Technical Guide & Training Content Specialist to support our Training Department. This role will be responsible for developing, maintaining, and standardizing user guides, process documentation, and training materials across all internal systems and newly implemented technologies. This individual will play a key role in ensuring that employees have clear, accurate, and accessible resources to support onboarding, system adoption, and ongoing operational success. - Develop clear, concise, and user-friendly technical guides, SOPs, and training documentation for internal systems and processes - Partner with cross-functional teams (Operations, BI, Engineering, etc.) to gather requirements and understand workflows - Create documentation for new technology implementations and system updates - Maintain and continuously improve existing guides to ensure accuracy and relevance - Standardize formatting, structure, and organization of all training materials - Translate complex technical processes into easy-to-understand instructions for non-technical users - Support onboarding and training initiatives by providing structured learning materials - Identify gaps in documentation and proactively create resources to address them - Ensure version control and proper storage of all documentation Qualifications - 2+ years of experience in technical writing, training content development, or process documentation - Strong ability to simplify complex information into clear, actionable steps - Experience working with internal systems (e.g., billing platforms, CRM, or operational tools) preferred - Excellent written and verbal communication skills - Highly organized with strong attention to detail - Ability to manage multiple projects and meet deadlines in a fast-paced environment - Proficiency in tools such as Microsoft Office, Google Workspace, or documentation platforms (e.g., Confluence, Notion, SharePoint) Requirements - Experience in healthcare, RCM, or operational environments preferred - Familiarity with system implementation or change management processes - Experience creating visual guides, screenshots, or video-based training materials Why This Role Matters This role is critical in ensuring consistency, scalability, and efficiency as we continue to grow and introduce new systems. Strong documentation enables better training, reduces errors, and supports long-term operational success.