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Best-in-class fulfillment solution for ecommerce brands.
Solutions Engineer II
Location
Alabama + 33 moreAll locations: Alabama | Arizona | California | Colorado | Florida | Idaho | Illinois | Iowa | Kansas | Kentucky | Louisiana | Maine | Nevada | New Hampshire | New Jersey | New York | North Carolina | Ohio | Oklahoma | Oregon | Massachusetts | Michigan | Minnesota | Missouri | Pennsylvania | Rhode Island | South Carolina | Tennessee | Texas | Utah | Vermont | Virginia | Washington | Wisconsin
Posted
99 days ago
Salary
$67.2K - $112K / year
Seniority
Senior
Job Description
Solutions Engineer II
ShipBob, Inc.
• Engage directly with merchants to understand requirements for their B2B/Dropshipping expansion opportunities: retailers’ expectations, timelines, volumes, technical needs, etc. • Translate all of the above—in combination with merchants’ overall goals—into clear, actionable solutions/approaches that balance feasibility, complexity, and value. • Evaluate retailer-specific technical & operational requirements: EDI-related, routing, labeling, etc.) to confirm what can be supported. • Conduct feasibility-checks across tech-stacks and operational workflows/capabilities to confirm the extent to which ShipBob can support. • Identify risks, gaps, and mission-critical changes early in the opportunity-lifecycle. • Scope and document opportunities (via use of Retail Summaries, Merchant Success Plans, and internal briefs) to ensure alignment on responsibilities and expectations. • Support internal approvals, opportunity-creation, and Prepaid billing recommendations. • Provide sales-adjacent support where needed, ensuring clarity amongst all internal & external stakeholders. • Prepare opportunities for handoff by producing clear documentation and ensuring all mission-critical steps are complete for Implementation readiness. • Partner closely with Implementation teams to maintain continuity through go-lives and ensure solutions land as designed. • Champion process & product evolution by recommending improvements to B2B-centric processes, playbooks, etc. so as to optimize merchants’ experiences.
Job Requirements
- 5-7 years of experience in solutioning-forward roles, such as Solutions Engineering, Solutions Architecture, or similar customer-facing technical roles.
- Familiarity with compliance-centric Retail requirements (routing, labeling, SLAs) and EDI/API integrations that facilitate compliant fulfillment.
- Ability to assess and articulate technical & operational feasibility and/or constraints.
- Comfort working with EDI standards, APIs, data-mapping, and general concepts of integrated systems.
- Ability to tie technical & operational decisions to business outcomes for merchants.
- Demonstrated ability to influence a diverse range of stakeholders and push progress across complex projects without direct authority.
- Effectively simplifying complex requirements and writing clear Merchant Success Plans.
- Experience developing effective, repeatable frameworks that result in both efficiency and quality.
Benefits
- Medical, Dental, Vision & Basic Life Insurance
- Paid Maternity/Parental Leave Program
- Paid Holidays & Flexible Time Off Program
- Paid Sick Leave
- Wellness Days (1 day/quarter)
- 401K Match
- Comprehensive Benefits Package >>> https://www.shipbob.com/careers/
- See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
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