Implementation Manager
Location
Colorado + 16 moreAll locations: Colorado | Florida | Illinois | Kentucky | New York | North Carolina | Ohio | Oregon | Michigan | Minnesota | Pennsylvania | South Carolina | Tennessee | Texas | Utah | Virginia | Wisconsin
Posted
2 days ago
Salary
$55K - $60K / year
Seniority
Mid Level
Job Description
Implementation Manager
Jellyvision
• Implement and deliver ALEX to customers • Troubleshoot customer issues and resolve them delightfully • Collaborate with internal teams to find helpful solutions • Analyze customer benefit packages and customer-specific software builds to determine fit with Jellyvision’s proprietary software • Document and communicate any customer-product fit issues you identify both internally and externally and propose ways to resolve them • Build excellent rapport with customers • Communicate project schedules and progress to customers so that they always know where we are in completing each release • Think at least two steps ahead to try to make everyone’s lives smoother and happier • Document process and product issues and ideas for improvement so that we are continually getting better at what we do and how we do it
Job Requirements
- 1+ year of experience in a customer-facing implementation or project management role
- Past roles where you had to balance internal & external (customer) requirements and budget realities
- The demonstrated ability to create a spreadsheet, revel in the details, and possess the kind of magic that allows you to be both a project manager and great team member
- Experience managing complex tasks, competing priorities, and project timelines while collaborating with cross-functional teams
- Clear sense of ownership of actions, decisions, and failures: you follow through on commitments and take personal responsibility for the quality of your work
- Demonstrated ability to quickly learn new technologies, and readiness to take on unfamiliar tasks
- Experience performing under pressure during a “busy season”
- Experience in the world of employer-offered benefits in sales or account management, working in the plan design and/or renewal process (preferred)
- Experience working with the Atlassian tool suite, mainly Jira and Confluence (preferred)
Benefits
- Check out our benefits here!
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