Mission Critical Partners

Title: Senior Systems Administrator Location: US Remote Job Description: Mission Critical Partners is seeking a Senior Systems Administrator to support a fully cloud-based IT environment serving approximately 200 users across a diverse portfolio of SaaS platforms. This role provides technical leadership and hands-on administration across Microsoft 365 GCC, Azure/Entra ID, and related cloud services, with a strong emphasis on security monitoring, identity management, endpoint management, automation, and compliance alignment (NIST). The ideal candidate is highly self-directed, capable of independently owning infrastructure and security operations, and comfortable operating in a fast-paced, compliance-driven environment. This individual will serve as a senior technical resource responsible for maintaining secure, reliable, and scalable systems while driving operational improvements and mentoring junior staff. The role requires a professional committed to success by embracing and living our core values of Persistence, Integrity, Trust, Accountability, and Prudence LOCATION - Remote RESPONSIBILITIES Cloud Infrastructure & Identity Management - Administer and optimize Microsoft 365 GCC, Azure/Entra ID, Exchange Online, Teams, SharePoint, and other enterprise SaaS platforms - Manage identity and access controls, including Conditional Access, MFA, privileged access, RBAC, and identity lifecycle management - Maintain and improve endpoint management, device compliance, and mobile device management using Microsoft Intune or equivalent platforms - Configure and maintain cloud-based collaboration, storage, and communication services - Support tenant administration, licensing, and policy management across Microsoft cloud environments Security Operations & Compliance - Monitor, investigate, and respond to alerts across Microsoft Defender and related security platforms - Assist in implementing and maintaining security controls aligned with NIST and organizational security policies - Support vulnerability management, endpoint protection, patch management, and security hardening initiatives - Participate in incident response, root cause analysis, remediation efforts, and post-incident reviews - Assist with audit readiness, compliance reporting, and evidence collection activities Systems Administration & Operations - Ensure availability, performance, reliability, and scalability of cloud-based systems and services - Troubleshoot and resolve complex technical issues, escalations, and service interruptions - Administer system configurations, updates, patching, and platform maintenance activities - Support onboarding/offboarding processes from a systems, licensing, and access management perspective - Maintain backup, recovery, and business continuity procedures for cloud services and critical systems - Monitor system health, performance metrics, and operational alerts to proactively address issues Automation & Continuous Improvement - Develop and maintain PowerShell scripts and automation processes to improve operational efficiency and reduce manual effort - Identify opportunities for process optimization, standardization, and infrastructure modernization - Recommend and implement enhancements to systems architecture, security posture, and operational workflows - Maintain and improve technical documentation, procedures, and configuration standards Team Collaboration & Technical Leadership - Provide technical guidance, mentorship, and knowledge sharing to junior IT staff - Collaborate with leadership on strategic technology initiatives, system improvements, and long-term infrastructure planning - Partner with internal stakeholders and vendors to support operational and security objectives - Participate in cross-functional projects and enterprise technology deployments SUPERVISORY RESPONSIBILITIES: - This job has no supervisory responsibilities. QUALIFICATIONS: - 5–8+ years of experience in systems administration, with a strong focus on cloud-first enterprise environments - Strong experience administering Microsoft 365 and Azure/Entra ID environments - Hands-on experience with Microsoft Defender (Endpoint, Identity, Office 365, or Cloud Apps) - Solid understanding of identity and access management principles, security best practices, and Zero Trust concepts - Experience with endpoint management platforms such as Microsoft Intune - Familiarity with NIST or similar security and compliance frameworks - Experience supporting enterprise SaaS applications and cloud-based infrastructure - Strong troubleshooting, analytical, and root cause analysis skills - Experience with system monitoring, patch management, and operational support processes - Ability to work independently with minimal oversight while managing multiple priorities effectively - Strong verbal and written communication skills with both technical and non-technical stakeholders PREFERRED QUALIFICATIONS - Experience working within Microsoft GCC or GCC High environments - PowerShell scripting and automation experience - Experience supporting multiple SaaS platforms and cloud integrations - Familiarity with Azure security, conditional access policies, and compliance management tools - Experience with Microsoft Intune, Exchange Online administration, and endpoint security solutions - Understanding of virtualization, networking fundamentals, DNS, DHCP, VPN, and cloud connectivity concepts - Relevant certifications such as: - Microsoft Certified: Azure Administrator Associate - Microsoft 365 Certified: Enterprise Administrator Expert - CompTIA Security+ - Microsoft Security Certifications - ITIL Foundation KEY ATTRIBUTES - Self-motivated and highly accountable - Strong attention to detail with a security-first mindset - Ability to prioritize and execute effectively in a fast-paced environment - Strong organizational and documentation skills - Effective communication and collaboration across technical and non-technical teams - Demonstrated problem-solving ability and sound technical judgment - Commitment to continuous learning and professional development BENEFITS - Robust employer contribution to employee medical benefits - Competitive dental and vision insurance - 401(k) plan with company match - Wellness allowance to support employee well-being - Life and AD&D insurance - Disability insurance (short-term and long-term) - Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA) - Flexible Paid Time Off to support work-life balance - Employee Assistance Program (EAP) - Perks at Work program offering discounts on products and services ABOUT US: Mission Critical Partners, LLC Mission Critical Partners (MCP) is a leading provider of data, consulting, engineering, network and security solutions that are transforming segmented mission-critical networks and operations into interwoven ecosystems to improve response and justice outcomes in the communities and ever-expanding markets we serve. Through our breadth and depth of experience and an extensive network of resources, we are able to offer unique and successful solutions that help our clients improve technology and operations across a variety of industries ranging from public safety and justice to utilities, healthcare, and more. Additional information and career opportunities are available at MissionCriticalPartners.careers Mission Critical Partners (MCP) is an Equal Opportunity/Affirmative Action Employer. We provide fair and equal employment opportunities to all qualified applicants, regardless of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. United States citizens, Green Card holders and those authorized to work in the United States are encouraged to apply. We are unable to sponsor H1b ca

Role Description As an ASAP Implementation Specialist, the individual will coordinate, implement and support the Automated System Alarm Protocol (ASAP) interface to Emergency Call Centers (ECCs. - Implementation and support for ASAP service interfacing to ECCs. - Project management, including coordinating project schedules, milestones, and testing activities while actively managing deadlines to ensure timely delivery of ASAP implementation projects and keeping all internal and external tasks on time. - Collaborate with third-party implementation partners, such as Nlets, internal resources, CAD vendors, and ECCs (Public Safety Answering Points - PSAPs), and alarm monitoring centers to plan and execute the implementation and support of the ASAP solution. - Ability to review address/GIS data for varying data set comparisons and document inconsistencies. - Ensure that all implementations comply with relevant standards, regulations, and best practices. - Assure quality of project deliverables and client satisfaction. - Promote positive, long-term and meaningful client relations through quality deliverables and customer satisfaction. - Meet key performance goals and expectations as defined by management. - Participate in a 24x7x365 on-call support rotation, providing timely response to operational incidents, system issues, and customer escalations. - Perform other related duties as assigned by management. Qualifications - Bachelor’s degree in related discipline (preferred) or equivalent. - Experience implementing complex public safety projects and/or training (preferred). - Strong understanding of public safety communications, GIS Administration, ASAP protocol, and alarm monitoring solutions. - Project management experience or ability to ensure the quality of project deliverables. Deliver projects within budget guidelines. - Must pass CJIS and full employment background check. - Strong problem-solving skills and ability to work on multiple projects. - Ability to work independently in a remote environment. - Willingness to travel (Up to 10% of the time). Benefits - Robust employer contribution to employee medical benefits. - Competitive dental and vision insurance. - 401(k) plan with company match. - Wellness allowance to support employee well-being. - Life and AD&D insurance. - Disability insurance (short-term and long-term). - Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA). - Flexible Paid Time Off to support work-life balance. - Employee Assistance Program (EAP). - Perks at Work program offering discounts on products and services.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a motivated and detail-oriented Public Safety Consulting Intern to support our operations and consulting teams in improving project execution, research, and knowledge management related to public safety initiatives. This internship offers students pursuing degrees in Criminal Justice, Homeland Security, Emergency Management, Public Administration, or related fields the opportunity to gain hands-on experience working with professionals who support 911 centers, emergency communications, and public safety agencies across the country. Interns will gain valuable insight into how consulting projects support law enforcement agencies, emergency communications centers (911), and local governments in improving operations, technology, and community response programs. This role requires a professional committed to teamwork and success by embracing and living our core values of: - Persistence - Integrity - Trust - Accountability - Prudence LOCATION: Remote Responsibilities - Assist consulting and operations teams in improving project efficiency by supporting workflow organization and process improvements. - Capture and document key insights from internal meetings and discussions with public safety agencies. - Maintain and enhance the Project Manager Dashboard to help track consulting engagements. - Support organization of team folders and project documentation. - Assist in developing surveys and questionnaires to gather feedback from public safety stakeholders. - Conduct research on alternative response programs and innovative public safety initiatives. - Research emerging trends and technologies related to public safety communications. - Collaborate with consulting team members to develop communication materials and reports. - Provide administrative and logistical support to consulting teams. - Perform other related duties as assigned by management. Final Presentation Requirement To wrap up your internship experience at MCP, you’ll have the opportunity to create a final presentation highlighting one of the major projects you worked on. This is your chance to showcase what you learned, your role on the project, the contributions you made, challenges you tackled, and the impact your work had. The presentation is designed to highlight your technical skills, problem-solving abilities, and how your efforts helped drive the project’s success. Qualifications - Currently enrolled in a Bachelor’s or Master’s program in Criminal Justice, Homeland Security, Emergency Management, Public Administration, Public Safety, or a related field. - Strong written and verbal communication skills. - Strong research, analytical thinking, and attention to detail. - Ability to handle confidential or sensitive information related to public safety agencies. - Demonstrated professionalism and integrity. - Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams); familiarity with Smartsheet or SharePoint is a plus. - Interest in public safety operations, emergency communications, government consulting, or emergency management. - Ability to collaborate with teams and communicate professionally across different stakeholders. - Access to reliable high-speed internet for remote collaboration and video meetings.