• Drive standardized delivery frameworks for global consistency and scalability • Innovate with tools, automation, and AI to optimize service delivery and performance • Align practices with business goals to drive revenue, profitability, and customer satisfaction. • Build long-term client relationships by aligning services with their needs • Develop strategic partnerships for integrated service delivery • Enhance client satisfaction through feedback and proactive improvements. • Manage Professional Services P&L for timely, high-quality delivery and cost efficiency • Optimize resource planning, project management, and performance tracking tools • Collaborate with Sales and Pre-Sales to support sales and identify growth opportunities. • Lead hiring to build high-performing Professional Services teams • Develop enablement programs for consistent and effective team delivery • Foster a culture of accountability, innovation, and continuous improvement.

• Lead the development and strategic deployment of HEOR evidence, economic models and resources to support US payer and health system engagement, including training and partnership with Market Access, Field Medical, and Sales Leadership • Gather IDN and payer insights around evidence requirements to ensure differentiation of BridgeBio therapies • Provide strategic input into HEOR real world evidence, study design and execution to ensure relevance for US population health decision-making • Lead development of AMCP Dossiers, Budget Impact Models and other economic tools to support the commercialization of BridgeBio therapies • Lead external collaborations with KOLs and Centers of Excellence to drive evidence generation, publications, and credibility with payer and health system leadership • Conduct HEOR advisory boards and market research as needed to understand evolving evidence requirements and gaps for payers and IDNs in assigned therapeutic areas • Collaborate with Head of HEOR and Market Access colleagues in ICER assessments and responses related to assigned

• establish and lead a new enterprise-wide knowledge enablement structure for IVL Medicare Advantage products • translate complex benefit designs and product strategies into clear, consumable guidance for non-technical audiences • partner with cross-functional teams—including Sales COE, Learning & Performance, Broker Communications, Care Management, Marketing, Operations, and Member Experience • serve as a direct partner to Sales COE, facilitating product strategy conversations across internal and external distribution channels • act as a trusted voice on Medicare Advantage IVL products • integrate sales and distribution insights into product positioning • partner closely with broker, agency, and field sales leadership • establish and oversee a knowledge management framework • ensure appropriate artifacts exist to communicate benefit intent, design rationale, and member impact • partner with Learning & Performance and other teams to inform training development • provide subject matter expertise on how Medicare products are marketed and sold • gather feedback from stakeholders, monitor effectiveness of enablement approaches, and adapt strategies to improve impact and adoption

• Own the vision and strategy for product support — define what best-in-class looks like, including what should be the scaling service levels with our customers, and build a phased roadmap to get there, balancing long-term transformation with near-term service quality • Lead, develop, and retain a high-performing support team — including internal staff and outsourced partners — hiring and growing support team members who build a resilient, customer-first culture ready for both today's demands and tomorrow's operating model • Architect the path to AI-augmented support — assess current workflows, tooling, and team capabilities to design a scalable foundation that positions us to layer in AI effectively, then lead implementation and ongoing refinement • Turn metrics into action — own key metrics such as CSAT, resolution time, and FRT, but go deeper: identify systemic drivers and partner with Product, Engineering, QA, and Clinical Success to address root causes and close. • Own escalation and issue management — resolve high-impact issues with urgency and ensure patterns surface as actionable input across the organization • Build and manage the support tech stack — evaluate and evolve the platforms powering the operation today with an eye toward AI-ready infrastructure