• Own the vision and strategy for product support — define what best-in-class looks like, including what should be the scaling service levels with our customers, and build a phased roadmap to get there, balancing long-term transformation with near-term service quality • Lead, develop, and retain a high-performing support team — including internal staff and outsourced partners — hiring and growing support team members who build a resilient, customer-first culture ready for both today's demands and tomorrow's operating model • Architect the path to AI-augmented support — assess current workflows, tooling, and team capabilities to design a scalable foundation that positions us to layer in AI effectively, then lead implementation and ongoing refinement • Turn metrics into action — own key metrics such as CSAT, resolution time, and FRT, but go deeper: identify systemic drivers and partner with Product, Engineering, QA, and Clinical Success to address root causes and close. • Own escalation and issue management — resolve high-impact issues with urgency and ensure patterns surface as actionable input across the organization • Build and manage the support tech stack — evaluate and evolve the platforms powering the operation today with an eye toward AI-ready infrastructure

Executive Underwriter - Healthcare (Commercial P&C) Location: This role will sit hybrid in one of our local offices: Atlanta, GA, Charlotte, NC, Chicago, IL, Dallas, TX, Farmington Hills, MI, Indianapolis, IN, Phoenix, AZ, St. Louis, MO, or Tampa, FL. Full-time Hybrid Job Description Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best “A” (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus. Due to a promotion, we are recruiting for an Executive Underwriter - Healthcare, to join our team. This role will sit hybrid in one of our local offices: Atlanta GA, Charlotte NC, Chicago IL, Dallas TX, Farmington Hills MI, Indianapolis IN, Phoenix AZ, St. Louis MO or Tampa FL. POSITION SUMMARY: Responsible for underwriting and managing a portfolio of the largest and most complex healthcare accounts, leveraging deep industry expertise and advanced judgment to drive profitable growth. Serves as a customer-facing underwriter with the highest levels of field authority, delivering exceptional service to agency partners and contributing to strategic objectives. RESPONSIBILITIES: - Evaluate and apply advanced underwriting judgement to price and negotiate large and complex accounts in accordance with Amerisure risk evaluation process, underwriting guidelines, and renewal framework. - Conduct risk selection of specialized new business opportunities that align with Amerisure’s profitability goals and risk appetite. - Maintain and manage a portfolio of complex, specialized renewal accounts, ensuring adherence to underwriting guidelines and achievement of targeted renewal pricing metrics. - Maintain organized and thorough underwriting documentation in accordance with Amerisure’s standards and guidelines. - Provide service excellence to agents, ensuring alignment with service standards and fostering long-term partnerships. - Build and maintain effective relationships with key stakeholders to lead successful negotiations acquiring and retaining desired accounts. - Attain established underwriting performance metrics for both new and renewal accounts, including production goals and quote and hit ratios. - Maintain deep subject matter expertise in assigned specialty lines or classes of business, keeping abreast of industry trends and developments. - Adhere to published underwriting guidance and leverage relevant tools to ensure compliance with company standards and regulatory requirements. - Partner with internal teams, such as claims and risk management, to ensure comprehensive support for agency partners. REQUIREMENTS: - Bachelor’s degree or equivalent years of experience. - 5 years underwriting experience in commercial middle market insurance. - 2 years underwriting of large and complex healthcare accounts. - CIC, CPCU, AU designations preferred. - Proficient computer skills required including Microsoft Office Suite. - Demonstrated successful ability to build positive partnerships and work collaboratively with cross-functional business teams. - Demonstrated successful ability to prioritize and multi-task various and conflicting responsibilities. - Strong analytical and problem-solving skills, including the ability to deal with ambiguity. - Excellent verbal and written communication skills with the ability to interact with internal and external customers. - Ability to travel up to 10%. Just as we are committed to creating exceptional value for our Partners For Success® agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. This package includes competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, and generous paid time off programs. We also offer flexible work arrangements to promote work-life balance.

• Act as a strategic advisor to Sales, Medical, and Commercial leadership teams. • Partner with executives to identify business opportunities, address challenges, and drive organizational priorities. • Lead cross-functional initiatives spanning Commercial Operations, Sales, Medical Affairs, Reimbursement, Market Access, and Contracting. • Develop data-driven recommendations and business insights to support strategic decision-making. • Drive sales performance optimization, forecasting, planning, and operational excellence initiatives. • Collaborate with stakeholders across functions to align goals and ensure successful execution of key programs. • Present complex analyses and strategic recommendations to senior leadership audiences. • Navigate ambiguity and solve complex business problems in a dynamic healthcare environment.

• Identify, recruit, and onboard high-performing reseller and distribution partners across UK&I and EMEA. • Drive joint business plans, enablement initiatives, and pipeline development to achieve territory growth targets. • Collaborate with partners to deliver impactful end-user engagement — including co-selling, presentations, events, and training sessions. • Strengthen partner capability and alignment through education, marketing collaboration, and strategic planning. • Represent FireMon at trade shows, partner summits, and key industry events. • Gather market and competitive insights to inform product positioning and partner strategy. • Partner closely with regional sales teams to exceed monthly and quarterly booking goals.