Title: (Fluent Italian & English) Customer Support Consultant (remotely) Location: - Florence, Metropolitan City of Florence, Italy - Genoa, Metropolitan City of Genoa, Italy - Naples, Metropolitan City of Naples, Italy - Barcelona, Catalonia, Spain - Valletta, Port Region, Malta - Porto, Porto District, Portugal Remote Service Delivery Contract RL Job Description: Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What You Will Do: - Deliver outstanding customer support via phone calls, emails and chats; - Handle guest inquiries regarding check-ins/check-outs, accommodation services, amenities, and location-related information; - Build strong and lasting customer relationships; - Keep up with evolving tools and technology; - Handle sensitive customer data with care and security; - Apply the latest and greatest customer happiness practices; - Maintain deep understanding of client solutions and meet KPI; - Communicate with developers and cross-functional specialists. What you need to succeed in this role: - Excellent English and Italian skills (C1 for both spoken and written); - Experience in customer support for 6-12 months; - Positive, proactive and responsible attitude; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: - Experience in hospitality or property management industry. Benefits and Perks: - Fixed schedule: Wednesday-Sunday, 2pm–10pm CET; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Role Description We are seeking a proactive and organized Customer Support Manager to lead client communications, monitor service quality, and ensure a seamless experience from first interaction through completion. This fully remote role is ideal for someone who thrives in a people-focused environment, can manage multiple moving parts, and takes ownership of delivering high standards of support. The ideal candidate is confident working independently while leveraging structured systems, tools, and mentorship provided to maintain consistency and efficiency across all client touchpoints. - Oversee day-to-day client communications and support workflows - Ensure timely responses, proactive follow-ups, and effective issue resolution - Coordinate scheduling, confirmations, and service details with accuracy - Maintain detailed records and documentation of client interactions - Monitor service quality and identify opportunities for process improvement - Provide professional leadership in client-facing situations Qualifications - Strong communication, organization, and problem-solving abilities - Customer service, client management, or support leadership experience preferred (not required) - Ability to multitask and manage priorities in a remote environment - Detail-oriented, dependable, and comfortable with digital tools - Must be a citizen of the US, UK, Mexico, Australia, Spain, or LATAM Benefits - 100% remote flexibility - Structured onboarding and ongoing support - Clear growth pathway within a collaborative team - Opportunity to build leadership experience in a client-focused environment

• Provides support for the clinical and ancillary service teams to facilitate the introduction, acceptance, integration and use of health information technology, including but not limited to the electronic health record and related systems. • Provides application support, workflow integration, training, troubleshooting, and consulting on related applications. • Provides end-user support to promote effective process design, development, and implementation with the organization’s use of Electronic Medical Record including other related system implementations and upgrades. • Triages high volume of support requests and resolves in a timely fashion. • Collaborates effectively with end-users and IT staff to solve application and workflow issues. • Provides troubleshooting and coordinates resolution of technical problems and information technology issues related to the electronic medical record. • Acts as liaison between end-user and vendors. • Identifies new processes, system functionality, system changes, and enhancements to support clinical information, provide optimum productivity, and increase compliance with quality indicators. • Provides training for new hires. • Provides training for end-users on all levels to develop and facilitate the learning of applications. • Assists with implementation of new and improved workflows and processes. • Ensures that new or modified clinical information systems maintain patient confidentiality and privacy in accordance with HIPAA and Joint Commission. • Manages projects as assigned to meet deadlines and organization requirements. • Completes activities associated with system updates, upgrades, and conversions. • Actively participates in meetings and committees as approved or assigned by supervisor.

• Provide technical guidance to clients leveraging knowledge of SpryPoint applications • Help customers maximize the value they receive from products • Drive adoption and build strong, long-lasting relationships • Operate primarily in the Eastern Time Zone (EST) to support the client base • Travel up to 40% across North America as needed