Role Description We are seeking a proactive and organized Customer Support Manager to lead client communications, monitor service quality, and ensure a seamless experience from first interaction through completion. This fully remote role is ideal for someone who thrives in a people-focused environment, can manage multiple moving parts, and takes ownership of delivering high standards of support. The ideal candidate is confident working independently while leveraging structured systems, tools, and mentorship provided to maintain consistency and efficiency across all client touchpoints. - Oversee day-to-day client communications and support workflows - Ensure timely responses, proactive follow-ups, and effective issue resolution - Coordinate scheduling, confirmations, and service details with accuracy - Maintain detailed records and documentation of client interactions - Monitor service quality and identify opportunities for process improvement - Provide professional leadership in client-facing situations Qualifications - Strong communication, organization, and problem-solving abilities - Customer service, client management, or support leadership experience preferred (not required) - Ability to multitask and manage priorities in a remote environment - Detail-oriented, dependable, and comfortable with digital tools - Must be a citizen of the US, UK, Mexico, Australia, Spain, or LATAM Benefits - 100% remote flexibility - Structured onboarding and ongoing support - Clear growth pathway within a collaborative team - Opportunity to build leadership experience in a client-focused environment

• Provides support for the clinical and ancillary service teams to facilitate the introduction, acceptance, integration and use of health information technology, including but not limited to the electronic health record and related systems. • Provides application support, workflow integration, training, troubleshooting, and consulting on related applications. • Provides end-user support to promote effective process design, development, and implementation with the organization’s use of Electronic Medical Record including other related system implementations and upgrades. • Triages high volume of support requests and resolves in a timely fashion. • Collaborates effectively with end-users and IT staff to solve application and workflow issues. • Provides troubleshooting and coordinates resolution of technical problems and information technology issues related to the electronic medical record. • Acts as liaison between end-user and vendors. • Identifies new processes, system functionality, system changes, and enhancements to support clinical information, provide optimum productivity, and increase compliance with quality indicators. • Provides training for new hires. • Provides training for end-users on all levels to develop and facilitate the learning of applications. • Assists with implementation of new and improved workflows and processes. • Ensures that new or modified clinical information systems maintain patient confidentiality and privacy in accordance with HIPAA and Joint Commission. • Manages projects as assigned to meet deadlines and organization requirements. • Completes activities associated with system updates, upgrades, and conversions. • Actively participates in meetings and committees as approved or assigned by supervisor.

• Provide technical guidance to clients leveraging knowledge of SpryPoint applications • Help customers maximize the value they receive from products • Drive adoption and build strong, long-lasting relationships • Operate primarily in the Eastern Time Zone (EST) to support the client base • Travel up to 40% across North America as needed

Role Description The Credentialing & Project Coordination Specialist is responsible for supporting provider credentialing, payer enrollment, and provider onboarding activities while serving as a key operational partner to the Strategic Initiatives team. This role ensures providers are credentialed and enrolled accurately and timely while coordinating project activities, tracking deliverables, facilitating communication, and supporting implementation of strategic organizational initiatives. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities across provider operations, credentialing, payer relations, and project management functions in a value-based primary care environment. Qualifications - Bachelor’s degree in Healthcare Administration, Business, or related field preferred. - 2+ years of experience in provider credentialing or payer enrollment. - Experience working with Medicare Advantage, Medicare, and Medicaid plan enrollment processes. - Knowledge of provider credentialing and payer enrollment processes. - Strong organizational and project coordination skills. - Proficiency with Microsoft Office Suite, including Excel, PowerPoint, and Outlook. - Excellent written and verbal communication skills. - Strong attention to detail and ability to manage multiple priorities simultaneously. Requirements - Experience in value-based care, primary care, or multi-site provider organizations. - Experience using credentialing software, CAQH, payer portals, and provider enrollment systems. - Familiarity with project management methodologies and tools. - Experience with SharePoint and Power BI. Company Description