• Manage claim caseload of highly complex claims and coverage issues. • Handle claims of at least one million dollars involving multiple buildings. • Utilize special account instructions to obtain individual customer information and adhere to instructions. • Communicate effectively and timely with team members and clients. • Mentor and coach account representatives and specialists. • Investigate, evaluate, and resolve claims; identify potential problems/trends. • Apply jurisdictional and medical knowledge to assess indemnity and coverage. • Proactively manage litigation in conjunction with client requirements.

• Support sales teams throughout the sales cycle as a technical expert • Analyze customer needs and identify the most appropriate solutions for their security and data protection challenges • Deliver technical demonstrations, workshops and presentations to technical audiences and decision-makers • Participate in tenders, RFIs, RFPs and technical consultations • Design and support proofs of concept (PoC) • Provide technical support during evaluation and integration phases • Collaborate with technology partners and internal teams • Contribute to defining security architectures and technical recommendations • Keep up to date with market and technology developments in cybersecurity • Help expand commercial presence across the Benelux region

• Drive growth within the healthcare vertical, focusing on medical, dental, and specialty practices. • Acquire new business and expand existing relationships. • Deliver tailored payment and SaaS solutions that simplify operations and improve the patient payment experience. • Partner with healthcare providers to modernize their payment ecosystem.

• The International Water Management Institute (IWMI) is supporting the Government of Malawi and development partners in strengthening water security, climate resilience, irrigation governance, monitoring and evaluation systems, evidence-based planning, and sector coordination. • As part of its engagement under initiatives such as the Just Transitions for Water Security (JTWS), the Water Resilience Tracker (WRT), Joint Sector Reviews (JSRs), irrigation monitoring and learning systems, and related policy and governance processes, IWMI provides technical assistance, evidence generation, policy support, stakeholder engagement, and learning services to national partners. • To strengthen implementation support and follow-up of these initiatives, IWMI seeks to engage a National Consultant to provide technical, analytical, stakeholder engagement, learning, and programme support services in Malawi. • The ideal consultant will combine strong analytical, writing, coordination, and stakeholder engagement skills with a solid understanding of Malawi’s policy and institutional environment. • The consultant should be capable of producing high-quality technical outputs while maintaining awareness of emerging government priorities, sector developments, implementation challenges, and partnership opportunities. The individual should be proactive in identifying areas where IWMI’s research, technical expertise, and convening power can help strengthen implementation, learning, accountability, and sector performance. • **OBJECTIVE OF THE ASSIGNMENT:**The objective of this consultancy is to provide in-country technical and programme support to IWMI’s Malawi portfolio through evidence generation, stakeholder engagement, documentation of progress and lessons, follow-up of agreed actions, identification of implementation bottlenecks, and support to policy and sector coordination processes. • The consultant will serve as an important link between IWMI, government institutions, development partners, and other stakeholders, while contributing to the production of high-quality technical and knowledge products. **DUTIES & RESPONSIBILITIES:** - **Water Resilience and Governance Support** - Support the implementation of activities related to the Water Resilience Tracker (WRT) and Just Transitions for Water Security (JTWS) initiatives. - Support assessments, consultations, workshops, and technical discussions aimed at strengthening water resilience governance. - Assist in documenting implementation progress, challenges, lessons, and opportunities emerging from water resilience initiatives. - Support the preparation of technical notes, briefing papers, workshop reports, policy briefs, and presentations. - **Joint Sector Review and Sector Coordination Support** - Support the strengthening of Joint Sector Review processes and related sector coordination mechanisms. - Assist in reviewing sector performance information and synthesizing evidence from multiple sources. - Support the preparation of background papers, briefing notes, workshop reports, and consultation summaries. - Support the tracking of actions, recommendations, and commitments emerging from sector review processes. - Identify implementation bottlenecks and opportunities requiring follow-up by sector stakeholders. - **Learning, Accountability, and Follow-Up Support** - Maintain action trackers and follow-up matrices arising from workshops, consultations, technical meetings, and sector review processes. - Support the documentation of progress against agreed actions and commitments. - Identify emerging implementation challenges, risks, and opportunities. - Prepare periodic implementation progress summaries and learning notes. - Support learning and adaptive management processes across the portfolio. - **Research, Policy, and Evidence Support** - Conduct literature reviews and evidence synthesis. - Support policy reviews, institutional assessments, and thematic studies. - Analyse information generated through assessments, consultations, and stakeholder engagements. - Prepare technical reports, policy briefs, evidence summaries, presentations, and knowledge products. - Support the identification of opportunities where IWMI can provide technical assistance, evidence support, and policy engagement. - **Stakeholder Engagement and Strategic Intelligence** - Maintain productive working relationships with relevant government ministries, departments, agencies, development partners, research institutions, civil society organizations, and private sector actors. - Monitor emerging government priorities, sector initiatives, policy reforms, investment plans, and institutional developments relevant to IWMI’s work. - Provide periodic updates on developments, opportunities, and areas where technical support may be required. - Support IWMI’s engagement with technical working groups, consultations, workshops, and stakeholder platforms. - Facilitate communication and follow-up between IWMI and key stakeholders, where appropriate. - **Programme Coordination and Knowledge Management** - Support the planning and coordination of programme activities in Malawi. - Prepare meeting reports, workshop reports, briefing notes, and presentations. - Maintain records of key decisions, actions, commitments, and follow-up requirements. - Support the organization and management of programme documentation and knowledge products. **DELIVERABLES:** - Technical reports and evidence summaries. - Policy briefs and briefing notes. - Workshop and consultation reports. - Stakeholder engagement summaries. - Progress tracking and action follow-up reports. - Learning notes and implementation support products. - Presentations and communication materials. - Inputs into sector review and water resilience processes. - Quarterly consultancy progress reports.