• Serve as the organization’s foremost technical authority on healthcare IT, bringing deep fluency in regulatory requirements, clinical workflows, and emerging technologies. Proactively monitor trends in healthcare IT and share intelligence with internal teams to inform product strategy and competitive positioning. Stay on top of competitive landscape and changing market dynamics. • Partner with the Sales team to qualify and advance opportunities across the healthcare sector. Provide technical insights, lead product demonstrations, and respond to prospect inquiries related to implementation, integration, security, and scalability. Help the team close complex deals by translating technical capability into business value. • Work directly with prospects and customers to uncover requirements and pain points. Translate those needs into tailored technical solutions, customizations, and integration designs. Collaborate with Product and Engineering to communicate customer requirements back into the roadmap and advocate for healthcare-specific product enhancements. • Design and deliver compelling, iterative product demonstrations that illustrate how Pager’s solutions close care gaps, accelerate speed to care, drive member engagement, and improve operational efficiency. Tailor each presentation to the specific audience and use case. • Build and sustain trusted relationships with senior stakeholders at healthcare organizations and payers — including IT decision-makers, clinicians, and administrators. Act as a strategic advisor who understands their goals, constraints, and desired outcomes, and who consistently delivers credible, actionable technical guidance. • Lead the technical components of RFP and RFI responses. Develop solution architectures, contribute to proposal narratives, and ensure that Pager Health’s technical differentiation is clearly and compellingly articulated. • Maintain current knowledge of healthcare compliance standards (HIPAA, HITECH, and related regulations) and emerging trends in healthcare IT. Proactively share updates and implications with the sales team and internal stakeholders to ensure Pager’s positioning remains current and credible. • Coordinate with Marketing, Product Management, and Customer Success to ensure consistent messaging and a seamless customer experience. Surface customer feedback and market insights to help shape product strategy, roadmap prioritization, and go-to-market positioning.

• Ensure the successful onboarding, training, enablement, and certification of partner technical resources; • Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams; • Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices; • Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues, e.g.) with Datadog internal teams and personnel, helping to bring those concerns to resolution; • Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities; • Collaborate with Datadog’s product management, engineering and technical services teams to help identify and prioritize new features and capabilities; • Continuously help curate and evolve lead/best practices for Datadog platform adoption and success.

• Lead technical discovery engagements with customers to uncover business goals, pain points, and drivers • Translate requirements into tailored, outcome-focused cloud and infrastructure solutions • Run workshops, whiteboarding sessions, and stakeholder interviews • Architect hybrid and multi-cloud environments, aligning with performance, availability, security, and compliance needs • Collaborate to architect multi-cloud and hybrid cloud solutions across both hosted and public cloud service sets • Act as the technical lead throughout the sales cycle, from discovery to hand-off • Collaborate with sales, product, and specialist teams to align solutions with account strategy • Design security architectures including MDR, SOCaaS, IAM, SIEM/SOAR, and vulnerability management • Design secure, high-performance networks integrating SD-WAN, VPN, DNS, TCP/IP, and firewalls across on-prem and cloud environments

Your role at DynatraceWhat’s the role? As a Dynatrace Solution Engineer, you will be a key member of the Dynatrace sales engine and will be responsible for providing excellent technical support to the sales team. You will be the expert on Dynatrace and all facets of Advanced Observability. Within this exciting role, you will be responsible for executing great demos which demonstrate the Dynatrace unique approach in solving the customer’s pain, executing and managing POCs onsite and remote, building key relationships with Dynatrace’s customers and completing RFIs & RFPs. You will also work across teams including Dynatrace’s innovation labs, Dynatrace’s Expert Services consultants, CSMs and marketing. About you: To ensure your success as a Solution Engineer at Dynatrace, you need to be an ambitious, confident and self-motivated individual, with previous SE experience or another technical customer facing role. You need to be passionate about innovative technology, technical sales and articulating value to customers and prospects. In addition, we are also looking for: - An excellent team player, with the ability to work across all disciplines. - Excellent communication and presentation skills, with the ability to communicate technical value into business value. - Previous 3 years of experience with observability or application performance management technologies and techniques. - Ability to troubleshoot technical issues to produce a working outcome and be able to manage this process. - Ability to manage a number of projects simultaneously, work with a number of different sales people and support other SEs where needed. - Must have a strong desire to grow professionally, adapt to an ever-changing environment and are coachable. - Must be able to travel up to 30% of the time Responsibilities: - Evangelize Dynatrace’s product offerings during international trade shows and at key customer account meetings to promote new and expanded business. - Partner with sales representatives to identify new sales opportunities as well as incremental sales opportunities within existing accounts. - As part of the solution engineering team participate in proof of concept (PoC) creation and cloud architecture discussions, leading the technical solution evaluation portion in support of sales opportunities either directly or through channel partners for multiple POCs. - Present Dynatrace’s vision to our customers C-suite executives. - Provide technical guidance in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle. - Present on-stage demonstrations providing insight and context to our customers during key marketing events. - Either at Dynatrace sponsored industry events or partner sponsored events, ensure key demonstrations are delivered by you or a team member at demonstration booths. - Gather, qualify and provide feedback from customers to Product Management to improve Dynatrace’s market share and meet the market needs. - Build best practices and share knowledge the team to continuously develop and enhance both your personal and team capabilities. - Work with local Sales and Sales Engineering leadership to identify learning/ development opportunities for you and the local team to maintain Dynatrace’s leadership position in the market. - Create and modify Dynatrace template presentations, in order to attend the specific demands of each customer. - Not only work with internal sales team, but also with partners, supporting their team in the customers and being a technical point of contact for them (trusted advisor/technical coach). - Position might be filled at a higher level based on candidate experience. What will help you succeedMinimum Requirements: - Bachelor’s degree in Computer Science or equivalent education or experience required. - 3 years of experience within the observability space. Preferred Requirements: - Experience with web technologies such as HTML, CSS, and JavaScript. - Experience with programming / scripting side technologies such as Java, .NET, PHP, Go, Node.js and database. - Advance knowledge of Operating Systems (OS) including Windows and Linux. - Experience with DevOps or Site Reliability Engineering practices Knowledge with cloud platforms, including AWS, Azure or GCP. - Experience with modern technologies like containers, Kubernetes / OpenShift, Serverless functions, and CI/CD pipelines. - Experience with automation like Ansible, Puppet, Terraform, etc. - Experience with AI and Agentic AI Technologies - Fluent in English and French Why you will love being a Dynatracer - A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. - Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. - A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. - An environment that fosters innovation, enables creative collaboration, and allows you to grow - A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. - A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. - A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. - Attractive compensation packages and stock purchase options with numerous benefits and advantages. Compensation and Rewards