• Serve as the technical lead for SaaS configuration and platform integration requests originating from internal teams.**** • Develop and manage project plans, milestones, and timelines for standing up, connecting, or migrating internal tools.**** • Conduct discovery sessions with requesting teams to assess existing processes, data sources, and system structures.**** • Configure and integrate SaaS systems across internal functions—building connectors, API integrations, SSO, and data syncs as needed.**** • Coordinate integrations and migrations across HR, finance, operations, and IT platforms.**** • Facilitate cross-functional working sessions with HR, Finance, IT, and Operations to scope and prioritize requests.**** • Provide status updates and documentation to requesting teams and IT leadership.**** • Support change management and end-user enablement for newly configured or integrated tools.**** • Identify opportunities to streamline the intake and delivery of configuration and integration requests.**** • Standardize templates, runbooks, SOPs, and checklists for recurring configurations.**** • Recommend process and technology enhancements to support future scalability.****

About Vercel:Vercel is the agentic infrastructure company. We free people and agents to ship what’s next. For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience. Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents. We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next. About the Role:As a Solution Architect in the Field Engineering team, you will span both technical pre‑sales and post‑sales, serving as a trusted advisor to our enterprise customers throughout their lifecycle. In pre‑sales, you will qualify technical fit, design future‑state architectures, run evaluations, and demonstrate how Vercel unlocks measurable business outcomes. Post-sales, you will act as a technical quarterback, helping customers successfully adopt and standardize on Vercel by aligning the right resources at the right time. You will guide architecture and implementation decisions, identify when to engage Professional Services or Developer Success, and work across Product and Engineering to unblock customers and drive long-term success for critical AI and Web workloads. What You Will Do: - Partner with Sales to lead technical discovery, qualify customer use cases, and shape solution strategy for key opportunities. - Design target architectures for modern Agentic workflows, and AI and web applications on Vercel, including frontends, APIs, data and edge services, and integrations with headless and composable ecosystems (CMS, commerce, payments, media, analytics). - Create and deliver tailored demos, technical presentations, and workshops that clearly articulate Vercel’s value and differentiate our platform. - Own and run proofs of concept and pilots end‑to‑end: define success criteria, guide implementation, remove technical blockers, and ensure executive‑level outcomes are documented. - Act as lead architect post‑sale for strategic accounts, guiding onboarding, reference implementations, migration patterns, and best practices for building and operating on Vercel. - Proactively engage with customers on performance, reliability, and cost optimization, using metrics like Core Web Vitals, Lighthouse, and observability data to drive continuous improvement. - Collaborate with other members of the Field Engineering Team to standardise playbooks, reusable assets, and patterns that scale across customers and regions. - Respond to and coordinate security, compliance, and architecture reviews, partnering with internal specialists on areas like data protection and regulatory requirements. - Capture recurring themes, patterns, and gaps from the field and feed them back into Product and Engineering roadmaps as the technical Voice of the Customer. - Contribute to internal enablement and external content (reference architectures, example repos, talks, and blog posts) that help developers be successful on Vercel. - Some travel elements are expected relating to industry events, customer on-sites. About You: - You have significant experience in a customer‑facing technical role (solutions architect, sales engineer, platform architect, Agency Software Engineer) working with modern web or cloud platforms. - You bring strong hands‑on skills with JavaScript/TypeScript and modern web frameworks, ideally including Next.js, and are comfortable reviewing and discussing application code with engineering teams. - You understand web performance, caching, networking, and security fundamentals, ideally AI/LLM powered applications and Agentic workflows and can translate them into practical guidance for enterprise architectures. - You are equally comfortable discussing business outcomes with executives and implementation details with developers, switching context quickly while maintaining credibility. - You have a track record of owning complex technical projects, juggling multiple stakeholders, and delivering on time in fast‑moving environments. - You thrive in collaborative field teams, enjoy mentoring others, and value clear, concise communication and documentation. - You are familiar with cloud platforms (such as AWS, Azure, or GCP) and how SaaS and edge platforms integrate into broader enterprise architectures. - You have empathy for developers and a passion for great developer experience, and you enjoy helping teams build accurate mental models of how platforms work. - Bonus if you have experience of building AI powered applications, or Agentic workloads, ideally leveraging tooling such as the AI SDK. Bonus If You: - Have production experience deploying and operating Next.js or other modern frontend frameworks on Vercel or similar platforms. - Have worked with organizations standardizing on composable architectures (headless CMS, commerce, search, analytics, and identity providers). - Hold cloud or architecture certifications (for example, Cloud Solutions Architect certifications) or have led large‑scale migrations to cloud‑native platforms. - Are familiar with security and privacy standards such as SOC 2, PCI DSS, or HIPAA and have participated in customer security reviews. Benefits: - Competitive compensation package, including equity. - Inclusive Healthcare Package. - Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. - Flexible Time Off. - We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA On Target Earnings pay range for this role is $175,000 - $284,000. Actual OTE will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description. #LI-DNI

• Join our rapidly growing Technology Enablement practice as a Sage Intacct Solution Architect and trusted client advisor. • Lead end-to-end delivery of Sage Intacct engagements – including initial implementations and phased rollouts. • Own solution architecture across engagements, defining current- vs. future-state design, configuration approach, integration patterns, and data conversion strategy. • Architect integrated solutions leveraging deep expertise in core finance processes and Sage Intacct integrations. • Support sales enablement for the Sage Intacct practice by understanding client needs and collaborating on appropriate solution capabilities. • Collaborate with technology sales and leadership teams to develop proposals and negotiate contracts. • Coach, mentor and develop junior team members; provide feedback, and conduct performance reviews. • Participate in webinars and industry events to generate leads and expand market presence.

Role Description As a Professional Services Solutions Manager in Medallia’s Professional Services organization, you play an integral role in supporting the sale of Medallia XP products and services. You leverage your deep experience leading software implementations, as well as expert knowledge of Medallia to inspire customer confidence. You help prospects architect best practice solutions that deliver specific customer outcomes while being practical to implement and easy to service. You are the critical link between the sales process and implementation. You are the confident communicator, analyst, and designer delivering solution designs and services to ensure success for new and existing Medallia customers operationalizing experience management. This is an ideal opportunity for someone with a background in technology services and consulting to take a leading role in transforming the way our clients engage their customers and in driving Medallia’s growth. Responsibilities - Partner with the Medallia Sales team on new business opportunities by responding to RFPs and supporting sales meetings - Run discovery sessions with prospects to identify key customer outcomes and requirements - Highlight the features and benefits of Medallia, respond to questions and make recommendations during the sales cycle - Support development of a Solution Design and associated PS roadmap to deliver - Scope and estimate cost of Medallia Professional Services using sales tools and estimators - Support creation of the Statement of Work accurately capturing scope, assumptions and responsibilities - Collaborate with the Professional Services leads on estimates and proposals to ensure alignment across all teams - Support the Sales to Services handover process to ensure a smooth transition from the sales cycle to the implementation phase - Partner with the Sales and Professional Services teams on existing account analysis and strategy to identify expansion opportunities and support sales across the existing account base - Embrace a culture of ‘One-Team’ across our Sales and Professional Services Team - Build positive relationships with regional sales and services teams - Build and nurture relationships with prospects and existing accounts - Identify new services offerings and improvement opportunities for services offerings and solutions - Stay up to date with latest Medallia products, product features and services, and XP Best practices - Deliver team PS sales goals and targets Qualifications - Minimum of 4 years of experience, with demonstrated experience in technology services and consulting - Demonstrated experience with the sales cycle in one or more of the following areas: net new sales, account management, change order management, system demonstrations or solution best practices Preferred Qualifications - Demonstrated experience managing a changing portfolio of implementations - Track record of consistently meeting objectives and targets - Experience Management (CX / EX) and Experience Management software packages - Demonstrated interest in technology, including comfort with technical concepts and ability to learn new technology applications - Interpersonal skills, including the ability to work with both technical and business team members - Confident communicator and presenter - Bachelor’s degree or equivalent experience - Some travel required, minimum of 20% Benefits - Competitive health and wellness benefits, including but not limited to medical, dental, vision - 401(k), short term and long term disability - Life and AD&D insurance - Statutory leaves, paid parental leave, and paid holidays