Role Description - Deep dive on client-reported blockers to identify workarounds and test technical solutions that meet client goals - Troubleshoot technical and data-centric issues, including ETL pipelines and data schemas to help clients understand and solve their business problems - Participate in client and internal meetings where you leverage your product expertise to inform decisions and solutions - Leverage knowledge base articles to “teach clients how to fish”, and identify opportunities for reusable content - Serve as technical advisor and product advocate; thoughtfully considering customer needs to arrive at a best solution - Provide application support relating to software functionality, incident resolution and systems configuration - Operational experience with MS SQL including but not limited to creating and running scripts, configuration, and maintenance - Recognizes both basic and advanced problems, conducts research, provides resolutions, and follows up with customers as needed, escalating complex cases to the appropriate team - Consults with programmers to explain software errors or to recommend changes to programs - Install, configure, and support Scantron and third-party software - Ability to train non-technical resources within a customer environment - Ability to multi-task and meet multiple deadlines - Organized and detail oriented and the ability to learn, retain and apply considerable amounts of information Qualifications - 3+ years of technical support experience - Strong understanding of software development and troubleshooting methodologies - Excellent communication and interpersonal skills - Experience with support ticket management systems and CRM platforms - Strategic thinking and planning capabilities - Strong customer service orientation - Ability to work under pressure and manage multiple priorities Requirements - Experience with software deployment and configuration - Strategic thinking and planning capabilities - Strong customer service orientation - Ability to work under pressure and manage multiple priorities Working Conditions - Full-time position - May require occasional evening or weekend availability for critical issues Benefits - Competitive salary - Health, dental, and vision insurance - 401(k) with company match - Professional development opportunities - Paid time off and holidays - Life and disability insurance

• Support the technical sales lifecycle for International Government customers across the region. • Help qualify opportunities, run technical discovery, deliver tailored demonstrations, support proof-of-concepts, shape solution approaches, respond to tenders, and provide the technical credibility needed to win. • Work side-by-side with Sales and Solutions Architects. • Establish and maintain effective technical relationships with government, defense, intelligence, public safety, and national security customers across MEA. • Apply GEOINT and spatial intelligence knowledge to priority missions such as ISR, border security, maritime domain awareness, critical infrastructure protection, disaster response, national mapping, defense planning, and intelligence operations. • Drive Technical Sales Execution support the full pre-sales lifecycle, including technical discovery, solution positioning, demonstrations, proof-of-concepts, technical validation, proposal support, and transition to delivery. • Support deployment approaches across sovereign cloud, private cloud, on-premises, hybrid, air-gapped, low-bandwidth, disconnected, and edge-based mission environments. • Act as a technical liaison between MEA Sales teams and Product, Engineering, Services, Operations, and Enablement teams.

• Serve as the primary product expert and technical resource for the Neat sales teams and partner community. • Collaborate with Neat Solution Engineering team with sales and/or partner representatives. • Support several Neat sales representatives in customer opportunities. • Act as the face of product development team to the customer and partner community. • Collect and respond to customer feedback and feature requests. • Play a vital role in bringing the ‘wow-factor’ of Neat to both fellow Neat colleagues and the rest of the world.

• Partner with the sales team and provide technical leadership to help customers understand how Databricks can help solve their business problems. • Consult on Big Data architectures, implement proof of concepts for strategic projects, spanning data engineering, data science and machine learning, and SQL analysis workflows. • Collaborate with fellow Solutions Architects, using your skills to support each other and users. • Become an expert in, promote, and recruit contributors for Databricks inspired open-source projects (Spark, Delta Lake, and MLflow) across the developer community.