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Zeta Global

We deliver better experiences for consumers and better results for your brand.

Vice President, Customer Success

Customer Success ManagerCustomer SuccessFull TimeRemoteLeadTeam 1,001-5,000Since 2007H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

$180K - $185K / year

Seniority

Lead

Bachelor Degree10 yrs expEnglishCloud

Job Description

Vice President, Customer Success

Zeta Global

• Own retention, expansion, Net Revenue Retention, NPS, and customer advocacy for the Sailthru Customer Success business. • Manage performance across a defined portfolio of enterprise customers. • Establish and drive disciplined account planning, forecasting, and business review processes. • Identify and mitigate churn risk while proactively uncovering expansion opportunities. • Ensure consistent delivery of customer value through adoption of Sailthru capabilities. • Partner with customers to drive lifecycle marketing maturity, audience engagement, and revenue growth. • Expand platform usage across email, segmentation, personalization, and omnichannel engagement strategies. • Guide customers in translating business goals into scalable marketing programs and measurable outcomes. • Ensure customers realize full value from the Sailthru platform and associated Publisher Cloud capabilities. • Develop trusted relationships with senior leaders at key accounts. • Lead executive business reviews focused on performance, outcomes, and growth opportunities. • Serve as escalation point for strategic customer issues and opportunities. • Build and maintain strong referenceable customer relationships. • Lead a team of Customer Success Managers focused on Sailthru accounts. • Coach and develop team members to improve customer engagement, strategic thinking, and commercial outcomes. • Drive accountability for retention, growth, and adoption outcomes across the team. • Foster a culture of performance, ownership, and customer-centric execution. • Partner closely with Sales, Product, Operations, and Support to ensure customer success. • Act as the voice of the customer. • Influence product priorities through structured customer feedback and insight sharing.

Job Requirements

  • 10–15 years of experience in Customer Success, Account Management, Professional Services, or related client leadership roles.
  • 5+ years leading Customer Success or account teams in SaaS, marketing technology, or digital marketing environments.
  • University degree in Business, Communications, Marketing, Computer Science or relevant field
  • Proven track record of driving retention, expansion, and Net Revenue Retention in enterprise accounts.
  • Deep understanding of email marketing, lifecycle marketing, personalization, segmentation, and audience engagement.
  • Strong executive presence with experience managing senior client relationships.
  • Demonstrated ability to lead teams focused on commercial and customer outcomes.
  • Strong financial acumen, forecasting, and business performance management experience.
  • Excellent communication, leadership, and organizational skills.

Benefits

  • Unlimited PTO
  • Excellent medical, dental, and vision coverage
  • Employee Equity
  • Employee Discounts, Virtual Wellness Classes, and Pet Insurance and more!!

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