Role Description An AI-native procurement platform is automating how enterprises run sourcing events, and is looking for a Supplier Engagement Coordinator to own supplier outreach and protect participation rates across live events. Day-to-day, you will: - Call suppliers to confirm receipt of RFx invitations - Walk them through deadlines - Answer event questions - Route technical issues to the account team - Flag at-risk suppliers before participation slips - Keep contact records current - Help build the outreach playbooks this function runs on Success means consistently high supplier participation, a clean contact database, and nothing falling through the cracks. Qualifications - 2+ years in phone-based B2B outreach calling companies in English — supplier follow-up, SDR/BDR, B2B collections, recruiting, or customer success - Demonstrated experience sustaining high-volume daily outbound calling and managing dozens of concurrent outreach threads without follow-up gaps - Hands-on contact research and verification using LinkedIn, company websites, and other open sources - Disciplined documentation of outreach activity — logging every touchpoint, outcome, open item, and next follow-up - C1+ English (CEFR) for client-facing phone conversations with procurement managers and senior US executives - Reliable home office setup with stable internet and a quiet, professional environment suitable for client-facing calls - Availability to work U.S. business hours Requirements - Exposure to procurement, sourcing, or supply chain environments - Experience with CRM tools or e-sourcing / RFx platforms - Experience in an early-stage or startup setting where outreach processes were built rather than inherited Benefits - Competitive Salary: Based on experience and skills - Remote Work: Fully remote—work from anywhere - Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting - Generous PTO: In accordance with company policy - Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees - Direct Mentorship: Guidance from international industry experts - Learning & Development: Ongoing access to resources for professional growth - Global Networking: Connect with professionals worldwide Company Description Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

• Drive Strategic Technical Delivery: Lead execution and governance for our most complex, high-value AI implementation programs from scoping to deployment, ensuring they deliver measurable business impact. • Secure Retention and Accelerate Renewals: Partner closely with Sales, Account Management, and Customer Success executives to safeguard recurring revenue, proactively manage account health, mitigate churn risk, and secure multi-year renewals. • Drive Value Realization & Continuous Adoption: Partner with enterprise business sponsors post-go-live to define, track, and report on key business value metrics (ROI, cost reduction, throughput) to ensure deep platform adoption. • Establish Senior Executive Governance: Establish and lead Quarterly and Executive Business Reviews (QBRs/EBRs) with C-suite and VP-level stakeholders, aligning Instabase’s platform capabilities with their overarching corporate goals. • Proactively Unlock Expansion Opportunities: Act as an enterprise partner to identify new departments, use cases, and business processes that can be transformed by Instabase, driving upsell pipeline in collaboration with Sales. • Influence Product Strategy: Synthesize and champion critical product feedback, feature requests, and delivery challenges from our largest US accounts, partnering directly with Product and Engineering leadership to help steer the Instabase roadmap. • Mentor and Develop the Team: Serve as a mentor to mid-level and associate CEMs, model delivery best practices, and contribute to scaling team templates, playbooks, and strategic methodologies. • Manage High Ambiguity and Risk: Proactively navigate complex enterprise politics, manage escalations gracefully, and coordinate cross-functional resolution for technical, operational, or alignment risks.

• Own our CS tooling stack — including Claude, Vitally, Salesforce, Zendesk, and Zapier • Lead the design and deployment of AI-powered workflows and agents that reduce CSM administrative overhead, improve customer health visibility, and accelerate time-to-value • Monitor agent performance via CSAT, deflection rates, resolution accuracy, and escalation patterns — and act on what the data shows • Design clean handoff points between AI agents and human CSMs, ensuring context is preserved and customers don't feel the seam • Partner with Legal and Compliance to ensure agent interactions meet HIPAA obligations and do not surface PHI inappropriately • Identify and eliminate manual work through light automation, even before formal AI agent deployment

• Primary customer advocate and management focal point within Iron Mountain for all assigned customers, exercising independent judgement and discretion to resolve customer escalations • Ensures high-quality service delivery and customer satisfaction through proactive service management and rapid customer response; works in partnership with the NOC to ensure Iron Mountain service quality • Develops and maintains effective relationships to lead the delivery of data center solutions and services to clients & partners • Manages most aspects for customer implementation of Iron Mountain products and services, including customer installations and related projects – elicit requirements, monitor and summarize process of project schedule, evaluate and analyze risk. • Manage multiple related installations in parallel • Partners with sales and marketing to identify and help deliver on growth opportunities for Iron Mountain’s business with existing customers • Lead in person meetings and data center tours. Recognizes value-added customer service opportunities and proactively takes the lead in pursuing • Provides timely feedback to the company regarding service failures or customer concerns • Key participant in major incident process • Documents customer interactions in ServiceNow and Salesforce ServiceNow on a daily basis to support seamless experience across the customer lifecycle • Manages the streamlining of information flow between customers and the organization, escalating discussions, as appropriate, regarding technology-related status, expectations, concerns, and procedural changes • Analyzes and uses independent judgement to present detailed customer reporting packages, including customer audit participation; ensures reporting and communication is frequent and bi-directional • Ensures issues are resolved and implements corrective actions with urgency. Triages, tracks, prioritizes and resolves all client issues and requests; leveraging ServiceNow where appropriate • Assists the accounting team in resolution of customer related billing issues, which requires a detailed understanding of Iron Mountain’s technical specifications and calculation logic. • Ability to explain to our customers the organization and its business processes, products and services so they understand our plans, offerings, and capabilities • Provide second level support of our customers