• Work with stakeholders to understand business processes, gather requirements, identify operational pain points, and evaluate opportunities for AI adoption. • Design, test, refine, and document reusable prompts and prompt workflows for approved large language model platforms. • Develop and support AI-enabled workflows that improve operational efficiency and automate manual processes. • Support demonstrations, training sessions, and user adoption activities that help stakeholders effectively leverage AI capabilities. • Use approved AI platforms to assist stakeholders with research, summarization, reporting, analysis, and development of decision-support content. • Evaluate and validate AI-generated outputs to ensure accuracy, reliability, and alignment with mission requirements. • Research emerging AI capabilities and identify practical use cases that support mission objectives. • Support rapid prototyping, testing, implementation, and continuous improvement of AI solutions. • Document AI use cases, workflows, findings, lessons learned, and recommendations. • Collaborate with technical teams to support deployment and integration efforts. • Identify opportunities for advanced AI capabilities, automation, Retrieval-Augmented Generation (RAG), and agentic AI solutions and coordinate with technical teams as needed.

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: The AI Financial Planning Analyst position is a unique opportunity to assist thousands of members that interact with SoFi each day. We are looking for an individual with a strong blend of financial services and technology experience. Well developed communication and collaboration skills will be critical to the success of this role, as well as an aptitude for data, language, and technology. The AI Financial Planning Analyst plays a critical role in the continuous improvement of our AI Coach product and shares a commitment to delivering positive member experiences. The AI Financial Planning Analyst is responsible for reviewing member interactions with Coach chat daily to evaluate quality and report overall performance. The candidate must consistently drive actionable solutions for member care, compliance, quality, engineering, and operations efficiency groups. This role requires a demonstrated passion for helping our members thrive in their financial journey. To be successful in this role, you’ll need a proactive, problem solving mentality, superior analytical skills, and a proven ability to deliver consistent results in a fast paced environment as a member of our team! What you'll do: - Serve as an internal subject matter expert on personal financial planning - Review, calibrate, and validate the quality of financial planning guidance generated by SoFi’s AI Coach chat tool. - Identify opportunities for and implement chatbot intelligence enhancements - Recognize potential risks or inaccuracies in chat outputs and escalate to appropriate internal partners (Ops, Product, Compliance) - Contribute to solutions libraries that can be used across multiple lines of business - Brainstorm value-added features and applications to further use our available technology What you'll need: - Necessary: 5+ years of client-facing experience within financial services, ideally in an advisory capacity - Necessary: familiarity with financial federal regulatory guidelines and comfort identifying potential risks in written communications - Necessary: Certified Financial Planner or other financial designation - Necessary: Bachelor's Degree in Business, Marketing, Communications, Statistics or other quantitative oriented fields or equivalent experience - Necessary: Comfort or familiarity with LLMs, chatbots, JIRA and utilizing various AI tools - Demonstrated strong analytical skills, adept at identifying patterns, and hypothesis-driven problem-solving - Exceptional written and oral communication skills related to communicating to cross-functional groups across key business areas - Positive attitude, empathy, and customer-focused communication skills are required for impact on interaction with customers - Innovative mindset, aptitude for learning new technologies/software and dexterity to adjust to changing priorities within a dynamic business - Ability to act independently and proactively address problems as a self-starter - Proven collaborative achievements in past roles - Ability to work effectively with product development, engineers, and business team Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The Company hires the best qualified candidate for the job, without regard to protected characteristics.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsSoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

• Drive AI-enabled transformation initiatives across complex business domains • Elicit, analyse, and document AI use cases, requirements, and business needs • Lead end-to-end process redesign, integrating AI capabilities to enhance efficiency and decision-making • Design and support implementation of AI-driven decision models combining human and machine inputs • Contribute to delivery and deployment of AI components into production environments • Support integration of AI services within enterprise architectures, including cloud-based solutions (e.g. Azure) • Perform data-driven analysis with strong focus on data quality, integrity, and governance • Collaborate with multi-disciplinary stakeholders (business, IT, data teams, external providers) • Ensure alignment with enterprise standards, governance, and security frameworks • Provide structured business analysis support across data, process, and AI transformation initiatives

Role Description Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment. What this opportunity involves: - Evaluate AI-generated mortgage underwriting decisions across loan types (conforming, jumbo, FHA, VA, cash-out refinance). - Create test cases involving qualifying income calculations for self-employed borrowers using Schedule C, K-1, and Schedule E. - Draft and audit conditional approval letters and adverse action notices for Reg B / ECOA compliance. - Distinguish Fannie Mae / Freddie Mac selling guide rules from lender overlays in jumbo and non-conforming loan scenarios. - Document problem statements clearly and provide verified correct answers. Qualifications - Degree in Finance, Economics, Business Administration, Accounting, Real Estate, or any related field. - 3+ years of mortgage, lending, real estate, or financial services experience. - Current or recent experience in underwriting & origination or adjacent roles. - Ability to calculate qualifying income for self-employed borrowers from IRS Forms 1040, Schedule C, Schedule E, and K-1. - Deep familiarity with Fannie Mae / Freddie Mac selling guides and knowledge of Reg B, Reg Z, and TRID disclosure timing rules. - Strong written English (C1+). Requirements - This opportunity is a good fit for mortgage underwriters and loan origination professionals open to part-time, non-permanent projects. Benefits - For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. - Contributors can earn up to $60 per hour equivalent, depending on their level and pace of contribution. - Compensation varies across projects depending on scope, complexity, and required expertise. - Please note that other projects on the platform may offer different earning levels based on their requirements.